Citizen Issues & Job Management Solution for Smaller Municipalities

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Bradley Pinch, Manager of Municipal Needs

613 454 5819

1 866 672 0165

68 Chamberlain Ave Ottawa, ON K1S 1V9

At AccessE11 we specialize in providing a cloud-based secure desktop & mobile solution for smaller municipalities to manage citizen complaints, issues, service requests and jobs tracking. With the expert help of other smaller municipalities our solution has a focus that is rarely seen in products that smaller municipalities can afford. We have ensured that municipalities with a population of 40,000 or less can purchase the solution as a sole source without having to go to tender.

The AccessE11 solution is comparable to expensive 311 solutions found in large cities however it is built to allow all staff the ability to add complaints issues or generate service request. The desktop version can work on any internet enabled device, the mobile app that allows staff to view cases/complaints/service requests, add pictures to the file, modify, add note and close them in the field. Works on and off line!
AccessE11 one is made up of a powerful Citizen Relationship Management System (CRM) and a feature-rich Case Management System. Unlike customer relation management systems that are modified to work with a municipality our system has been built specifically for the citizen relationship. This includes providing the ability to engage with citizens.

AccessE11 –Secure – Software – Desktop & Mobile – Citizen Engagement – Complaints, Service Request & Job Management – Work Order Management – Citizen Electronic 311 – Digital Government – eGovernment


All Municipalities with 40,000 residents or less.

7:30 to 5:00 Monday- Friday

Articles by AccessE11:

Top 4 Considerations to Save Money When Improving Citizen Services

Administration, Communications, Innovations, IT & Website Design, Newsletters for Municipalities, Purchasing

Tuesday, September, 11th, 2018

By checking your own internal bias you stand a better chance of Finding the best solution We all want to better our citizens’ services but, when pursuing this goal, what can we do to ensure we are spending the right …

Small to mid-sized municipal guide to digital government and citizen satisfaction

Administration, Communications, Public Works

Thursday, August, 30th, 2018

by: Brad Pinch Director Of Municipal Needs – AccessE11 In small municipalities, we hear a lot about digital government and citizen experiences. We often think this is a question whose answer is just to buy the latest software and hardware. …

NetFore Systems upgrades its Municipal Staff Mobile Application to allowing staff to capture new issues & service requests on the fly while internet or data services are unavailable!

Communications, Emergency Planning, Environmental Services, Fire, Planning & Economic Development, Protective Inspection & Control, Public Works, Records and Information Management, Roads and Transportation

Monday, August, 27th, 2018

AccessE11, Ottawa, Canada Home grow Canadian software developer Netfore Systems Inc., updated their popular AccessE11 Mobile Application to help increase productivity and reduce administrative paperwork for the municipal worker while in the field. A long-standing problem that rural municipal workers face …

Success Story:

Netfore Systems Inc., the creators of AccessE11, have been in business for eight years and developed several products for elections, constituent management, nonprofit organizations, Telecomm and more with clients worldwide. When Netfore recognized smaller municipalities were looking for a great solution, but all were either too expensive or complicated, it approached North Dundas in Ontario to help create “AccessE11”.
AccessE11 was launched in October 2017. By the end of December 2017 it had six municipalities using the product and demand is growing. The successes with smaller municipalities have come from Four overriding principles:

1. Make the technology simple to use;
2. Price it to fit a smaller budget
3. Do not fill the software with unnecessary features;
4. Always listen to the client.

We are proud of the resulting product AccessE11!

We would recommend this solution to any municipality !

- Township of North Dundas

Awards, Certificates or Designations

  • Top 100 Fastest Growing Canadian companies from 2014 to 2017
  • Sixth Fastest growing Companies in Ottawa 2017
  • Member of CAMA