DATE: Wednesday, May 24, 2017 (1-Day Workshop)

LOCATION: Town of Oakville

Making service improvements has typically been viewed, as the way of introducing “higher costs and ultimately an increase in taxes”. Government Services are constantly under tremendous scrutiny with a focus on traditional cost-cutting measures such as; downsizing, delaying the implementation/timing of a project, cutting actual key components of the service, etc…

At OMLI we are working closely with various governments and their agencies by shifting the focus on the “customer” with guaranteed process efficiencies and financial rewards!

  “6 REASONS FOR CHANGE”

1. You have been doing the same thing over and over without any significant improvement – “same old results”.
2. Improving services at the same or lower costs, means getting a NEW PLAYBOOK!
3. If your objective is to find new capacity within your employees, then you need to direct energy to important services and ELIMINATE the things that DON’T ADD VALUE.
4. Shifting your focus on your customer and eliminating the non-value added activities and business processes does NOT mean reducing quality customer service.
5. Re-energizing your organization to get employees excited about what they do will ignite endless possibilities.
6. Taking the time to examine the actual work performed will provide valuable insight into proper planning for the future.   

Register Here