Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization.

This workshop is a hands-on crash course showcasing the step-by-step process needed to take an outside-in approach to mapping the journeys your customers have.

Session 1 – Morning
8:30 AM – 12PM

Session 2 – Afternoon
12:30PM – 4PM

For more information, please click here 

To Register, please click here