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Feb
26

3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

Feb 26 - Feb 28
9:00am - 4:30pm

The Certified Client Service Specialist (CCSS©) program offers participants  the tools, techniques,...

Feb
26

Delivering Responsive Customer Service Public Workshop

9:00am - 4:30pm

This course qualifies as one prerequisite towards CCSS© designation A great customer...

Feb
27

Managing Difficult Client & Situations Public Workshop

9:00am - 4:30pm

This course qualifies as one prerequisite towards CCSS© designation Does your organization...

Feb
28

Conflict Resolution Public Workshop

9:00am - 4:30pm

This course qualifies as one prerequisite towards CCSS© designation Have you ever...

Mar
7

Customer Success Strategy Course

Mar 7 - Mar 8
9:00am - 4:30pm

Every touchpoint throughout the customer journey – whether B2C or B2B –...

Mar
7

Free Webinar - Finding the Right Hire. How and When to Use Psychometrics in the Hiring Process

11:30am - 12:30pm

Encore Presentation - In Case You Missed It Free Webinar - Finding...

Mar
28

2-Day Coaching for Performance Course

Mar 28 - Mar 29
9:00am - 4:30pm

Most organizations would say that their company has a “coaching culture” and...

May
2

2-Day Effective Facilitation Course

May 2 - May 3
9:00am - 4:30pm

The Effective Facilitation program builds a strong foundation of knowledge in both...

May
28

Customer & Employee Experience - 22nd Annual Conference

May 28 - May 29
9:00am - 5:00pm

Join us for 2 inspiring days, with industry experts dedicated to helping...