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Joel’s a high IQ manager with strong analytical skills coming from a deep technical background. He hates meetings (“they get in the way of real work”) and resents having to sell changes or get people…

Weak or nonexistent cybersecurity programs represent a massive organizational risk for municipal government agencies across North America, and of course Canada. Municipal leaders are often unaware of…

Lifelong learning enhances our knowledge base, improves our quality of life, and expands our awareness of the world around us. By dedicating yourself to continual development, you will find yourself…

In today’s workplace employee conflicts may and do happen. Sometimes they begin as simple matters which escalate into significant issues in the workplace causing lower performance and productivity res…

Studies show a growing sense of urgency for succession planning. One survey found 92% of respondents felt it was risky not to have a succession plan for key employees but only 25% of companies feel th…

The Importance of Emergency Planning for Municipalities by TSI | October 25, 2018 | Emergency Management Does your municipality have an effective and well-planned out strategy to put in place…

With years of travel I’ve experienced the full range of frontline servers. Some are warm, friendly, and genuinely want to help. They seem to have bounced out of bed that morning thinking “how can I br…

October is Mental Health Month. Recently there has been bigger mindfulness of the impact of mental health problems on individuals and the workplace. The economic impact is realized through direct trea…

Municipal Elections - Does My Vote Matter? The simple answer is yes, your vote does matter. (But that doesn’t make for a very interesting blog, now does it?) A great advantage about municipal poli…

Municipal governments are facing multiple, growing, and overlapping challenges. Yet, there are tools available to address these challenges that are not being used to their full potential. Market-based…

By checking your own internal bias you stand a better chance of Finding the best solution We all want to better our citizens’ services but, when pursuing this goal, what can we do to ensure we are sp…