muniBLOG

So, our first piece of advice is to start thinking about it now. And yes, you can ease into the future; it does not have to happen tomorrow. When organizations are planning out their new, or enhanced…

Increasing efficiency can often be a challenging task and can come at a cost. Whether it be increased monetary costs to implement a new process in your workplace, or increased labour costs to train an…

The naysayers can deny it all they like, but remote work is the future and now it’s here to stay. The shift towards remote work had already been ongoing before 2020, but the pandemic accelerated that…

Many public sector entities process FOI requests using generic applications such as Microsoft Excel.  In this article, Vayle guest blogger Else Khoury discusses how workflow automation software can st…

Ottawa, Canada’s capital and fourth largest city, is home to more than 1 million people and houses some of Canada’s most famous tourist attractions. It is the role of the City of Ottawa to “provide da…

The arrival of Covid-19 two years ago posed a serious and more difficult threat to most enterprises' existence. The importance of business continuity management (BCM) in reducing possible hazards, spe…

Situation Awareness is a skillset that should be practiced daily and is a valuable tool for staff. Increasing situation awareness, through constant development and use increases security, protection…

In the 2016 Ontario Municipal Chief Administrative Officer Survey, CAOs identified “poaching” of their employees as a significant problem. One CAO bluntly summed up the issue, “It feels like the succ…

Part 2 - Clearly outline when the employee is considered to be in the physical work environment and when they are not. In our last article we noted that Covid-19 changed the way many organizations do…

Part 1 - Your remote work policy should outline the importance of protecting confidential information in remote work settings. Covid-19 changed the way many organizations do business and organization…

what is UCaaS? Unified Communications as a Service (UCaaS)  is a network of cloud-based telephone system that controls the flow of calls coming in and out of your organization. We replace your on-pre…