
Okas Consulting
Optimizing Knowledge and Service
Jennifer MacIntosh, Founder & Principal Consultant
A practice of Customer Experience Business Intelligence (#CXBI) Advisors providing industry best practice solutions for service & support operational leadership, knowledge management, self-service innovation and contact center metrics. Our mission is to help organizations develop the knowledge, insights and analytics necessary to understand their customers needs so they can deliver exceptional customer experiences. We work collaboratively; providing specialized training, strategic advisory services and practical straightforward implementations.
Nationally