Okas Consulting

Okas Consulting

Optimizing Knowledge and Service

Jennifer MacIntosh, Founder & Principal Consultant

6136929053

www.okas-consulting.com

A practice of Customer Experience Business Intelligence (#CXBI) Advisors providing industry best practice solutions for service & support operational leadership, knowledge management, self-service innovation and contact center metrics. Our mission is to help organizations develop the knowledge, insights and analytics necessary to understand their customers needs so they can deliver exceptional customer experiences. We work collaboratively; providing specialized training, strategic advisory services and practical straightforward implementations.

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Success Story:

Jennifer has established and developed growth strategies, operational efficiency, service and marketing programs. She has successfully coached executives, led large scale organizational change management efforts, launched new revenue based programs, managed large scale project management & development initiatives. Jennifer is an accomplished industry speaker, author, and recognized innovator. Her specialties include: Leadership, Customer Support & Service, Customer Experience, Customer Success & Customer Advocacy, CRM, Process Improvement, Business Analytics, Change and Knowledge Management. Jennifer has a background and experience leading large technology and process change deployments on solutions such as Oracle Knowledge - RightNow & InQuira, Salesforce Knowledge, Birst and many other enterprise applications. Clients include: B2B Software (enterprise and SAAS), B2C Software, Cable, Internet & Telephony, Healthcare insurance, and Financial Services.