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April 2019

Hiring the Right Asset Coordinator for your Organization

April 25 @ 1:00 pm - 2:00 pm EDT

Session Date: April 25, 2019 | 1-2 pm EST   Asset Managers or Coordinators are suddenly in demand across North America's local governments and other public sector organizations. Due to new regulatory or funding requirements, as well as the growing awareness surrounding infrastructure deficits, municipalities and utilities are increasingly opting to introduce a new dedicated position responsible for the coordination of asset management activities, strategy and performance. Hiring for a technical and multi-disciplinary role, like an Asset Manager, and ensuring that…

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Speaker Series – Making Accessible Web Content

April 26 @ 1:30 pm - 2:30 pm EDT

Beyond a legislative requirement, accessibility and inclusiveness is just good business. This webinar will provide you with the essentials to ensure that you meet WCAG 2.0 standards and create a website that everyone can use. Learning Objectives: Understand the requirements and steps that you need to take to meet accessibility standards. Recognize and know how to develop accessible content and navigation for your website Learn how to plan future content and services with accessibility in mind from the very beginning.…

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May 2019

2-Day Effective Facilitation Course

May 2 @ 9:00 am - May 3 @ 4:30 pm EDT

The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions - in today’s environment is critical.  With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. During this 2-day program, you will gain an understanding of the full cycle…

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Speaker Series – Introduction to Business Continuity Planning

May 16 @ 1:30 pm - 3:30 pm EDT

Thursday, May 16, 2019, 1:30 PM - 3:30 PM EST Cost: $149/person Register now An interactive webinar on Introduction to Business Continuity Planning. The webinar will provide an overview of the business continuity program (BCP) process from program initiation to implementation. Learning Objectives: Understand the scope and framework of a business continuity program. Recognize the importance of business continuity planning for municipalities Understand the relationship between business continuity, emergency response (ER), disaster recovery (DR), technology recovery, and crisis communications plans.…

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Customer & Employee Experience – 22nd Annual Conference

May 28 @ 9:00 am - May 29 @ 5:00 pm EDT

Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX. Here’s what to look forward to: • A bucket-list-worthy lineup of main stage speakers will break down their pivotal moments in achieving CX and EX greatness • John F. Lettieri (CEO & President of HERO Certified Burgers) • Duncan Bureau (President of Air Canada Rouge) • Lisa Lisson (President of FedEx) • Leading brands will share CX and…

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June 2019

3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

June 12 @ 9:00 am - June 14 @ 4:30 pm EDT

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. Our programs are certified and accredited by Canadian Council of…

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Delivering Responsive Customer Service Public Workshop

June 12 @ 9:30 am - 4:30 pm EDT

A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive…

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Managing Difficult Client & Situations Public Workshop

June 13 @ 9:30 am - 4:30 pm EDT

Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you. This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.…

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Conflict Resolution

June 14 @ 9:30 am - 4:30 pm EDT

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover. Conflict comes about from differences – in needs, values and motivations. Sometimes it is…

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The Extraordinary Leader Workshop

June 19

In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused on delivering results. The Extraordinary Leader Workshop presents a proven framework for helping individuals make a profound difference in their organization’s results, and in their own performance and development. SPECIAL DISCOUNT for muniSERV Members SAVE: $150 (1 DAY) OR $250 (2 DAY) Learn more and Register here.  

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The Extraordinary Coach Workshop

June 20

Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak. SPECIAL DISCOUNT for muniSERV Members SAVE: $150 (1 DAY) OR $250 (2 DAY) Learn more and Register Here

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Influencing Others Without Authority

June 20 @ 9:30 am - 4:30 pm EDT

In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers to be directive with others about getting things done, it is also likely that the productivity of individuals and teams will improve when they experience the positive effects of influence in a collaborative setting. Based on position and interest-based influencing…

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Speaker Series – Three Easy Steps to Better Internal Communications

June 27 @ 1:30 pm - 2:30 pm EDT

Thursday, June 27, 2019, 1:30 PM - 2:30 PM EST Cost: $149/person Register now As a municipality, your organization is focused on issues “out there” – improving situations that impact your stakeholders, delivering essential services and addressing difficult challenges in your community. Because of that focus, it’s sometimes difficult to find time or resources to focus on what’s happening within your organization, which means internal communications are often overlooked. This webinar will make it easy for you to tackle that…

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