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October 2023

Managing Customer Conversations through Chat – Virtual Workshop

October 5 @ 9:00 am - 12:00 pm EDT

Consumers are increasingly turning to social media to air frustrations or grievances that they are having with a particular company. Alongside this, audiences are also looking at your social media channels to be an effective first port of call for any big announcements, both good and bad. Our course will help brands realize the importance of being present on these channels, whether it’s responding to customer queries or complaints, raising an issue with the wider world or managing PR statements.…

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November 2023

CSPN’s 7th Annual Women In Leadership Summit

November 15 - November 23

Each year, Customer Service Professional’s Network (CSPN) hosts the Women-In-Leadership (WIL) Summit to celebrate the tenacious, impactful, and successful women working to advance their teams, organizations, and communities.    This year’s WIL Summit theme is Leadership Without Limits, and will feature skill-building and networking workshops, keynote sessions, a live awards ceremony, and numerous roundtable discussions all focused on women in leadership. The virtual event will be held November 15-23, 2023, and attendees will have the opportunity to attend which sessions fit with…

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