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January 2019

Complimentary Webinar – Employee Engagement Part 2

January 10, 2019 @ 2:00 pm - 3:00 pm EST

CSPN is pleased to provide this complimentary webinar on:  January 10 2019, at 2:00PM – 3:00PM CSPN helps individuals and organizations achieve their business goals and set new standards through professional development, customized solutions and a powerful, expert network. Our highly engaging and industry recognized customer service and leadership and designation training programs help individuals and organizations drive customer and employee engagement levels leading to personal achievement and business success. Offering public workshops and customized on-site solutions, our team of…

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Leadership Development & Coaching Skills Workshops

January 14, 2019 @ 9:00 am - 5:00 pm EST

Toronto - January 14, 2019 Building Leadership Strengths The Extraordinary Leader (1 Day Workshop) In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused on delivering results. The Extraordinary Leader Workshop presents a proven framework for helping individuals make a profound difference in their organization’s results, and in their own performance and development. This is a one-day, interactive, leadership learning, assessing, and planning experience…

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The Extraordinary Coach Workshop

January 15, 2019 @ 9:00 am - 5:00 pm EST

The Extraordinary Coach (1 Day Workshop) Toronto – January 15, 2019 In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak. Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop, you will develop the essential…

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Free Webinar: Learn to Zoom

January 15, 2019 @ 12:00 pm - 1:00 pm EST

Are you looking for another option to meet with your clients, colleagues or team members? If so, this webinar is for you!  We will walk through the basic workings of Zoom and you'll have an opportunity to play with some of the great features. You will also learn how you can use Zoom to host very effective meetings without having to leave your office! When: Jan 15, 2019 12:00 PM Eastern Time (US and Canada)  How to Join: please register…

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Free Webinar – Finding the Right Hire. How and When to use Psychometrics in the Hiring Process

January 16, 2019 @ 1:00 pm - 2:00 pm EST

More and more municipalities are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process, in order to recruit the right people and build the right teams. You know making the wrong hire can be a very expensive and time consuming mistake. Not only does it result in additional costs but it can be multiplied by lost opportunities, duplicating training/on-boarding efforts of other team members, potential legal issues and much more. In this interactive workshop…

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2-Day Leading with Excellence Course

January 17, 2019 @ 9:30 am - 4:00 pm EST

In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities include facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words, they need to lead their department and company with inspiring leadership skills and techniques. This course will equip supervisors, team leaders, and managers with leadership skills that will strengthen their role as…

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2-Day Coaching for Performance Course

January 31, 2019 @ 9:00 am - February 1, 2019 @ 4:30 pm EST

Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It comes as no surprise that those centres which do have a real coaching culture have the lowest attrition, the most motivated staff and the best at satisfying the demands of their customers. Staff job descriptions almost always include the fact…

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February 2019

Build Your Business Road-Map Workshop

February 1, 2019 @ 9:30 am - 12:30 pm EST

Build Your Business Road-Map Workshop Are you an entrepreneur with great ideas and huge potential, yet struggling to bring those ideas to fruition? I’ll bet!! You’re wearing a dozen hats, you have clients to keep happy, bookkeeping to stay on top of and you also need to market your business? With so much going on in your mind every day, it’s no wonder you lose sight of what is important – achieving your goals! In this interactive workshop, we will:…

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3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

February 26, 2019 @ 9:00 am - February 28, 2019 @ 4:30 pm EST

The Certified Client Service Specialist (CCSS©) program offers participants  the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. Our programs are certified and accredited by Canadian Council of…

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Delivering Responsive Customer Service Public Workshop

February 26, 2019 @ 9:00 am - 4:30 pm EST

This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also…

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Managing Difficult Client & Situations Public Workshop

February 27, 2019 @ 9:00 am - 4:30 pm EST

This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you. This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly,…

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Conflict Resolution Public Workshop

February 28, 2019 @ 9:00 am - 4:30 pm EST

This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover. Conflict comes about from differences…

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March 2019

Customer Success Strategy Course

March 7, 2019 @ 9:00 am - March 8, 2019 @ 4:30 pm EST

Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that they have your organization’s support at every level. Yet, too often organizations complete implementation in a strong proactive manner, and then move to a reactive strategy. Organizations must develop and utilize a customer success experience that defines tasks, milestones, and…

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May 2019

2-Day Effective Facilitation Course

May 2, 2019 @ 9:00 am - May 3, 2019 @ 4:30 pm EDT

The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions - in today’s environment is critical.  With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. During this 2-day program, you will gain an understanding of the full cycle…

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