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February 2020

Grant Funding Opportunities for Canadian Municipalities

February 6 @ 1:00 pm - 1:20 pm EST

The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. Each month we will highlight any grants with an approaching deadline and/or ongoing grant programs. Please join us to find out about grant opportunities for your municipality! One week before each monthly grant funding webinar, the PSD policy team will update registrants on which grant applications will be covered that month. UPCOMING SESSIONS February 6th, 2020 March 12th, 2020 *NOTE* Each…

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Leadership Series: Sustainable Supply Chain

February 21 @ 7:45 am - 5:00 pm EST
Supply Chain Canada Event logo

With sustainability becoming a global focus, supply chain has attained the status of being the starting point. An organization’s supply chain function can be instrumental in promoting environmental well-being, fair trade practices and human rights. Attend this session to build your sustainability roadmap. Click here to see the full Agenda and to Register Date:  February 21, 2020 Location:  Robert McEwen Auditorium, Schulich School of Business - 4700 Keele Street, North York, ON   SPONSORSHIP OPPORTUNITIES Want to showcase your product to…

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3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

February 25 @ 9:00 am - February 27 @ 4:30 pm EST

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. Our programs are certified and accredited by Canadian Council of…

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Conflict Resolution Public Workshop

February 25 @ 9:00 am - 4:30 pm EST
two women working out conflict

This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover. Conflict comes about from differences…

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Delivering Responsive Customer Service Public Workshop

February 26 @ 9:00 am - 4:30 pm EST
Image of people at a training workshop

This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also…

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Managing Difficult Client & Situations Public Workshop

February 27 @ 9:00 am - 4:30 pm EST
People at a training workshop

This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you. This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly,…

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March 2020

The Extraordinary Leader Workshop

March 2

In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused on delivering results. This workshop is a one-day interactive, skills-building experience, led by Jim Clemmer. It utilizes behavior modeling with interactive videos and real-time demonstrations. Toronto, ON - March 2, 2020 OR Take both the Extraordinary Leader and the Extraordinary Coach Workshops - March 2nd and 3rd. Learn More & Register *SPECIAL DISCOUNT for…

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The Extraordinary Coach Workshop

March 3

Effective coaches have a profound impact on individuals, teams, and organizations. All known drivers of productivity can be increased through improved coaching. In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak. Stop simply giving advice and learn to enable others to come to…

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Emerging Leaders Breakfast Meeting hosted by Adidas Canada

March 11 @ 8:30 am - 12:00 pm EDT
stack of delicious pancakes

Collaborative Leadership Join us for our first Breakfast meeting, hosted and sponsored by Adidas. Myth busters Panel discussion Join us for a compelling program where we begin with a dual panel session. One side of tenured leaders and the other side with emerging leaders. A vibrant and thought-provoking session where we identify and discuss myths on leadership. Let’s shatter these myths and create the new norm during an open dialogue- no holds barred! Ideation Session This will be followed by…

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Grant Funding Opportunities for Canadian Municipalities

March 12 @ 1:00 pm - 1:20 pm EDT

The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. Each month we will highlight any grants with an approaching deadline and/or ongoing grant programs. Please join us to find out about grant opportunities for your municipality! One week before each monthly grant funding webinar, the PSD policy team will update registrants on which grant applications will be covered that month. UPCOMING SESSIONS March 12th, 2020 *NOTE* Each session date is…

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*NEW* Customer Success Strategy Course

March 25 @ 9:00 am - March 26 @ 4:30 pm EDT
woman at whiteboard teaching students

Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that they have your organization’s support at every level. Yet, too often organizations complete implementation in a strong proactive manner, and then move to a reactive strategy. Organizations must develop and utilize a customer success experience that defines tasks, milestones, and…

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May 2020

Customer & Employee Experience – 23rd Annual Conference

May 13 @ 7:45 am - May 14 @ 5:30 pm EDT
graphic about the Customer Service Conference in May 2020

The Inside-Out Future Talent to Deliver the Right Customer Experience Our 23rd Annual CSPN Customer & Employee Experience Conference will be held from May 13th – 14th, 2020 at the fabulous BMO Institute for Learning in the GTA. This exclusive conference will bring together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more. Our 23rd Annual Conference will offer outstanding networking opportunities with decision-makers from across…

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