Part 5 – The Series – Unveiling the Strategies of Crime Prevention Through Environmental Design (CPTED) for Government Facilities

This is the fifth installment article in a series of articles addressing Crime Prevention Through Environmental Design (CPTED) in Government Facilities. Note that all the strategies mentioned throughout the articles presented can be applied to a variety of facilities and organizations.

Understanding the Significance of Maintenance in Crime Prevention Through Environmental Design

In the sphere of Crime Prevention Through Environmental Design (CPTED), the role of maintenance is often understated yet crucial. Anchored in the “Broken Window Theory,” which posits that visible signs of neglect, such as broken windows, graffiti, or overgrown landscapes, can fuel further criminal and anti-social behavior, maintenance becomes a key player in the CPTED strategy.

The essence of maintenance in CPTED lies in promoting a sense of care. Regular and diligent maintenance of a space sends a clear message that the area is monitored and cared for, thereby deterring potential criminal activities. This perception of vigilant oversight significantly increases the likelihood of offenders being caught or confronted, acting as a powerful deterrent.

Furthermore, effective maintenance plays a pivotal role in enhancing other core principles of CPTED. It ensures that natural surveillance measures, such as lighting and clear sightlines, are consistently effective. Well-maintained lighting is crucial for visibility, especially during nighttime, while keeping landscapes clear and tidy preserves essential sightlines, both of which are vital for effective surveillance and access control.

The impact of maintenance extends to both perceived and actual safety. From a perception standpoint, a well-maintained environment significantly boosts the feeling of safety among users. People are naturally more inclined to frequent and engage with spaces that are orderly and well-cared-for. Visible maintenance efforts also reassure the public and employees about the security and active management of a facility.

In terms of actual safety, regular maintenance is key in promptly addressing potential security risks. This includes fixing broken fences, ensuring that lights are functioning correctly, and keeping surveillance mechanisms unobstructed. By reducing hiding spots and potential escape routes, proper maintenance directly contributes to mitigating security vulnerabilities.

The importance of maintenance in CPTED is illustrated through various real-world applications, particularly in government facilities. City parks and public spaces near government buildings, for instance, undergo regular maintenance to ensure clear visibility and overall environmental upkeep. This includes tasks like tree trimming, lighting repairs, and graffiti removal, which enhance both safety and aesthetics.

In government office buildings, routine checks and maintenance of surveillance systems, lighting, and access control mechanisms are standard practice. These measures ensure the functionality of security systems and the elimination of blind spots caused by overgrown foliage.

Courthouses and judicial centers exemplify high standards of maintenance, focusing on clear signage, well-lit entrances, and unobstructed walkways. Maintenance crews in these facilities are often tasked with immediate repairs to prevent any security lapses.

Similarly, maintenance is a critical aspect of security in transportation hubs near government areas. Metro stations or bus stops close to government facilities are maintained to ensure safety, orderliness, and functionality, contributing to the overall security of the area.

Additionally, public housing near government offices often receives regular maintenance as part of community safety initiatives. Regular trash removal, fixing broken amenities, and ensuring communal areas are clean and well-lit are part of these efforts.

In these contexts, maintenance transcends beyond aesthetic appeal and emerges as an integral component of a comprehensive security strategy. Regular and visible maintenance efforts in government facilities and their surrounding areas convey a strong message of order and control, significantly contributing to both perceived and actual safety.

If your Municipality wants to learn more about this topic and read the full article version visit here. Feel free to contact me directly at [email protected] for further assistance.

 

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Part 2 – The Series – Unveiling the Strategies of Crime Prevention Through Environmental Design (CPTED) for Government Facilities

This is the second installment article in a series of articles addressing Crime Prevention Through Environmental Design (CPTED) in Government Facilities. Note that all the strategies mentioned throughout the articles presented can be applied to a variety of facilities and organizations.

 

The Integral Role of Crime Prevention Through Environmental Design in Government Facilities

In the world of security and urban design, the significance of Crime Prevention Through Environmental Design (CPTED) in government facilities is profound and multifaceted. Government buildings, often repositories of sensitive information and hubs for high-profile individuals, require an elevated level of security. Here, CPTED plays a pivotal role in creating spaces that naturally deter criminal activities, thus bolstering the overall security of these critical infrastructures.

One of the foremost advantages of implementing CPTED in government facilities is the enhancement of public safety. These buildings, which are frequented by the public and employees alike, benefit immensely from the safety principles embedded in CPTED. By increasing natural surveillance and effectively controlling access, the risks of threats such as theft, vandalism, or more severe criminal activities are substantially mitigated.

Apart from fortifying security, CPTED is renowned for its cost-effectiveness. The strategy leans towards smart design choices, reducing the over-reliance on technological or personnel-based security measures. This approach to security not only cuts down long-term costs but also minimizes the need for expensive surveillance systems or extensive security personnel, making it an economically viable option for government facilities.

CPTED principles also contribute significantly to the aesthetics and environment of government buildings. The focus is not just on functional security elements but also on ensuring that these design aspects are visually appealing. Such an environment is more welcoming and comfortable, enhancing the experience for both the public and employees.

Furthermore, the implementation of CPTED in government facilities can boost community confidence and trust. When these facilities are perceived as safe and well-maintained, it reinforces public trust in the government, fostering a stronger bond between government entities and the communities they serve.

Beyond the aesthetic and trust-building aspects, CPTED is instrumental in the prevention of crime and anti-social behavior. By proactively designing environments that discourage such behaviors, government facilities can pre-emptively address security concerns, rather than merely reacting to incidents post-occurrence.

The flexibility and adaptability of CPTED principles stand out as one of their key strengths. These principles can be tailored to various types of government facilities, ranging from office buildings to public parks. They can be seamlessly integrated into both existing structures and new designs, showcasing the versatility of CPTED as a tool for security and crime prevention.

Moreover, CPTED plays a significant role in alleviating the fear of crime. A well-maintained and secure facility not only reduces actual crime rates but also diminishes the fear of crime among employees and visitors, fostering a sense of comfort and reassurance.

In certain regions, integrating CPTED principles into the design and operation of government facilities is also a matter of regulatory compliance. This ensures that these facilities meet specific safety and security standards, further cementing the importance of CPTED in the governmental sector.

In summary, the role of Crime Prevention Through Environmental Design in the realm of government facilities is indispensable. It contributes not only to the tangible aspects of security and functionality but also to the intangible elements of well-being and public perception. The impact of CPTED in shaping safer, more efficient, and welcoming government spaces is indeed substantial and far-reaching.

If your Municipality wants to learn more about this topic and read the full article version visit here. Feel free to contact me directly at [email protected] for further assistance.

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The Series – Unveiling the Strategies of Crime Prevention Through Environmental Design (CPTED) for Government Facilities

This is the initial article in a series of articles addressing Crime Prevention Through Environmental Design (CPTED) in Government Facilities. Note that all the strategies mentioned throughout the articles presented can be applied to a variety of facilities and organizations.

Article One.

In the landscape of modern urban development and security, Crime Prevention Through Environmental Design (CPTED) still today emerges as a groundbreaking multi-disciplinary approach that intertwines environmental design with crime deterrence. At its core, CPTED is about reshaping buildings, spaces, and entire urban environments to not only reduce the opportunities for criminal activities but also to elevate the overall sense of safety perceived by the public.

It’s foundation is rooted in less than a handful of principles, natural surveillance, natural access control, territorial reinforcement and maintenance.

At the heart of CPTED lies the principle of natural surveillance. This aspect is focused on increasing the visibility within spaces. The idea is simple yet profound: by designing physical environments to maximize visibility—through clear sight lines, strategic placement of windows, and effective lighting—those who might have criminal intent are more likely to feel observed. This heightened visibility acts as a deterrent to potential offenders, reducing the likelihood of criminal behavior.

Equally crucial to CPTED’s approach is the concept of natural access control. This involves the thoughtful guiding of how people and vehicles move within an environment. By establishing well-defined paths, entrances, and exits, and complementing these with elements like fences, signage, and landscaping, CPTED practitioners can control and restrict access to specific areas. This not only makes it more challenging for criminal activities to take place but also aids in overall crowd management and flow within a space.

Another key principle in the CPTED framework is territorial reinforcement. This principle leverages physical attributes—such as fencing, signage, landscaping, and distinctive pavement designs—to express ownership over a space. The clear demarcation between public and private spaces fosters a sense of ownership and responsibility among those who occupy these spaces. This sense of territoriality is instrumental in discouraging potential trespassers and unauthorized individuals from encroaching on these spaces.

Maintenance plays a subtle yet significant role in CPTED. An environment that is well-maintained and cared for signals that the area is under watchful eyes. Regular upkeep, be it fixing broken amenities, addressing graffiti, or keeping landscapes in pristine condition, suggests that any illicit activities are more likely to be noticed and addressed promptly. This aspect of maintenance serves not just to enhance the aesthetic appeal of a space but also to reinforce the idea that the area is monitored and secured.

Expanding beyond these core principles, some CPTED frameworks also incorporate the concepts of activity support and management. This involves promoting activities and behaviors that align with the intended use of a space. For instance, organizing community events in a park not only increases the legitimate use of that space but also enhances natural surveillance. The presence of regular, organized activities can act as a natural deterrent to criminal behaviors, as these spaces are consistently occupied and observed by the community.

CPTED’s strategies are increasingly being integrated into urban planning, architecture, and community development initiatives. These strategies are pivotal in forging safer neighborhoods, parks, schools, and public spaces. By emphasizing the influential role of the physical environment on human behavior, CPTED aims to mitigate the fear of crime and reduce the actual incidence of criminal activities. Through its thoughtful and strategic approach, CPTED stands as a beacon in the creation of secure, inviting, and resilient urban spaces.

If your Municipality wants to learn more about this topic and read the full article version visit here. Feel free to contact me directly at [email protected] for further assistance.

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Crime Prevention Through Environmental Design: Understanding Its Significance and Implications

Crime Prevention Through Environmental Design (CPTED) has emerged as a pivotal strategy in the realm of urban planning and public safety. This approach focuses on the design, manipulation, and management of the physical environment to reduce opportunities for crime, thereby enhancing the quality of life for community members. This article delves into the rationale behind conducting a CPTED survey, its benefits, the stakeholders who gain from it, and the potential drawbacks, offering a comprehensive perspective for professionals in the field.

As professionals well-versed in the nuances of urban safety and planning, you are likely familiar with the concept of Crime Prevention Through Environmental Design (CPTED). This strategic approach has become increasingly relevant in our efforts to cultivate safer, more harmonious urban spaces. If you are considering the implementation of a CPTED survey, or if you have questions regarding its scope and effectiveness, this article aims to provide you with comprehensive insights that will inform your decision-making process.

CPTED stands as a testament to the profound impact that environmental design can have on crime prevention and community well-being. Rooted in the understanding that the physical environment plays a crucial role in influencing behavior, CPTED strategies involve the meticulous assessment and modification of environmental factors to reduce crime and enhance the quality of life for residents. This article delves into the essential components of a CPTED survey, exploring why such a survey is pivotal, the manifold benefits it offers, the diverse stakeholders who stand to gain, and the potential challenges that need to be navigated.

Our objective here is not just to underscore the importance of CPTED surveys but also to equip you with the knowledge to effectively implement and leverage these surveys in your respective domains. Whether you are at the cusp of initiating a CPTED survey or are seeking to deepen your understanding of its implications, this discussion aims to shed light on the critical aspects of CPTED, ensuring that your approach to urban safety and planning is both informed and impactful.

Why Conduct a CPTED Survey?

A CPTED survey is essential for several reasons:

  1. Risk Assessment: It helps in identifying potential security risks and vulnerabilities in a particular area.
  2. Customized Solutions: It enables the development of tailored strategies that address specific local crime issues.
  3. Stakeholder Engagement: Such surveys involve community members, fostering a sense of ownership and collaboration in crime prevention efforts.

Benefits of a CPTED Survey

The benefits of conducting a CPTED survey are multifaceted:

  1. Reduced Crime Rates: Properly implemented CPTED principles have been shown to decrease crime rates significantly.
  2. Enhanced Public Safety: It improves the perception of safety and security among residents.
  3. Economic Advantages: A safer environment can lead to increased property values and business activities.
  4. Sustainable Development: CPTED principles contribute to sustainable urban development by promoting safe and livable environments.

Beneficiaries of CPTED

The beneficiaries of CPTED surveys extend beyond individual residents:

  1. Local Communities: Residents benefit from safer and more secure living environments.
  2. Law Enforcement: Police can focus resources more effectively when environmental design reduces opportunities for crime.
  3. Urban Planners and Developers: Insights from CPTED surveys aid in creating safer urban spaces.
  4. Business Owners: A safe environment can boost customer footfall and economic activity.

Drawbacks of CPTED

While beneficial, CPTED surveys also have limitations:

  1. Resource Intensive: Conducting thorough surveys requires significant time and financial resources.
  2. Potential for Discrimination: There is a risk of promoting exclusionary practices, inadvertently targeting specific groups.

3.       Overemphasis on Surveillance: Excessive focus on surveillance can lead to privacy concerns and a ‘fortress mentality’.

Conclusion

CPTED surveys are a critical tool in the urban planner’s repertoire, offering significant benefits in terms of crime reduction, enhanced safety, and community well-being. However, it is crucial to approach these surveys with an understanding of their potential drawbacks and ensure that they are implemented in an inclusive, ethical, and resource-efficient manner.

 

If your Municipality wants to learn more about this topic and read the full article version visit here. Feel free to contact me directly at [email protected] for further assistance.

 

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Change takes time. The Future is approaching.

So, our first piece of advice is to start thinking about it now. And yes, you can ease into the future; it does not have to happen tomorrow.

When organizations are planning out their new, or enhanced physical security needs we are often asked what are the trends that are likely to shape physical security in the future?

The same question is usually followed up with… “If we do this, or if we buy this, will this sustain us in the future?”

Which also can be interpreted to… “So, we don’t have to buy something else, and that this will last us a long time, right?”

Good questions, but always a challenge to answer. Many factors play out as resistance or even catalysts to these questions and their subsequent decisions. Risk exposure, budgets, actual realized events, change in the organization’s focus, change in the organization’s leadership, campaign promises, or even change in some environments, regulation or legislation “forcing” a change, all impact the ‘future’ question.

What are those future trends shaping physical security? Some trends outlined in the list below may be a surprise, some may appear too futuristic.

  1. Increased use of biometric security measures: Biometric security measures, such as fingerprint scanners and facial recognition technology, are becoming more popular as they offer a high level of accuracy and are difficult to bypass.
  2. Rise of smart security systems: Smart security systems are becoming more common, and these systems often use artificial intelligence (AI) and machine learning to analyze video footage and detect potential threats.
  3. Greater emphasis on cybersecurity: As more security systems become connected to the internet, cybersecurity is becoming an increasingly important consideration. Companies are investing in measures to protect against cyber-attacks that could compromise their security systems.
  4. Increased use of drones: Drones or Remotely Piloted Aircraft System(s) (RPAS) are being used more frequently for security purposes, such as patrolling large areas, inspecting high-risk locations or even in response to incidents in providing real-time surveillance.
  5. Greater use of virtual reality (VR) and augmented reality (AR) in training: VR and AR are being used to train security personnel in simulated environments, allowing them to practice their skills and respond to potential threats in a safe and controlled setting.
  6. Integration of physical and cybersecurity: As threats evolve and become more sophisticated, it is increasingly important for physical security and cybersecurity to work together to provide comprehensive protection. This integration may involve integrating cybersecurity measures into physical security systems, such as installing firewall protection on security cameras.

Biometrics, smart security systems, cybersecurity emphasis and the integration of physical and cybersecurity have been on our radar for several years now and have been introduced into our past and current projects with great adoption by our client base.

The trend not mentioned here but remains a constant for us, is the due diligence required to ensure the “paperwork” is complete, up to date, used and enforced. Your policies, and procedures, training programs, guidance documents and standards are the backbones for all these physical security tools to work in the manner they were intended for your organization.

Of course, great planning and the execution of that plan is essential. Planning is a cyclical process that can start, stop, and reset when required. The future is changing. Be prepared.

Plan the Work. Work the Plan.

Reach out. We can help.

Should your Municipality need assistance, contact Michael White Group International today, and we will be happy to answer your questions. Visit michaelwhitegroup.com/contact/

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Are you practicing SITUATION AWARENESS?

Situation Awareness is a skillset that should be practiced daily and is a valuable tool for staff.

Increasing situation awareness, through constant development and use increases security, protection of staff, protection of assets and overall resiliency of staff and the organization.

Training Situation Awareness benefits every department across the organization.

This training can take many forms. The focus however should always be the same. Elevate the staff member’s capability of being aware of their surroundings and the different influences, factors, items, and people that make up the environment they’re in. Situation Awareness is a mental image of what is happening all around you. Hearing, seeing, feeling for information and the various cues and clues that those influences, factors, items, and people are making in that environment and piecing them together so that they can have a good idea of what is happening and then using that information to predict what happens next.

There are many reasons why we need to be situationally aware.

  • Personal Safety & Security
  • Crime
  • Workplace Safety

 

Personal Safety & Security

Situation Awareness training can greatly improve an individual’s personal safety and security, regardless of if they’re at work, home or at play. Being aware of the environment you’re in reduces the risk of placing yourself in harms way or removing yourself from harms way. Being aware of the individual that wants to or is about to cause you harm or steal some of your personal belongings, unfortunately in some locals, environments and situations is much needed. Unfortunately for most, we traverse through many different environments on a daily basis that vary in degrees of safety.

 

Crime

Levels of crime or criminal activity vary geographically and from environment to environment. Unfortunately, criminal activity affects many of us, especially crimes against a person, theft, verbal abuse, physical abuse all the way to the far end of the spectrum of terrorist events. In efforts to be continuously aware, individuals should keep themselves abreast of local news and events and equally important when travelling, their destinations local news and events.

Workplace Safety & Security

It is everyone’s collective and individual responsibility to make and improve workplace safety and security. Law enforcement organizations, Crime Stoppers chapter always encourage us to “See something. Say something”. This very same message applies equally from our personal lives to our working environment. “That’s not my job” just doesn’t cut it anymore. Situation Awareness training assists organizations in bettering the safety, security and overall resiliency of their employees resulting in a more safe, secure and resilient organization.

 

Situational Awareness Training Delivery

There are options for organizations when seeking out Situation Awareness training.

  •          In Person
  •          Virtual Classroom

 

In Person Training

It has been said that In Person training is the best delivery method and most beneficial for the participants. It can create an environment of interactivity between the instructor, the participant and with the other participants also. Our delivery of this training will only take up to half a day.

 

Virtual Training

The recent and ongoing pandemic also allowed us to pivot the training and provide it in the virtual world in the varying platforms of virtual meeting spaces. Virtual training offers benefits also in that, we can bring together staff from geographically challenging locals where costs to bring them together is prohibitive making an even larger training group more feasible.

Benefits

The benefits of Situation Awareness training are many for al individuals. Increased personal safety and security, increased security culture in the workplace and increasing the individual’s knowledge of the environment around them. Whether it is a high or low risk environment, situation awareness belongs there.

The value of the training, the value of the results shouldn’t be overlooked or underestimated.


Should your Municipality need assistance, contact Michael White Group International today, and we will be happy to answer your questions. Visit michaelwhitegroup.com/contact/

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2022 Security Risk Budget Outlook

Moving on up

At the onset of the pandemic, Security Risk budgets decreased as organizations shuttered their doors and employees left the office, and organizations under duress looked for places to cut costs. Many found their savings in the Security budget. But now, the potential to double or triple budgets in 2022 maybe a reality.

Our research shows approximately two-thirds of security budgets increased in 2021 from 2020, but still have yet to reach or return to 2019 levels. 2022 has the potential to change that.

As organizations are set to come back to life in 2022 security risk events have not gone away. In fact, the COVID-19 pandemic created new security challenges. The new challenges have yet to be solved, and as schools and businesses reopen / remain open during potential future surges, the security risks of the past return as well. In order to protect themselves from past, current, and future threats, organizations need to reinvest in physical security.

Really watch

Real camera surveillance and real-time monitoring integrated with a uniformed security guard force that is properly trained may be for some organizations the order of the day. High-caliber uniforms security guards and training necessary to protect against threats to an organization cost more than $15-20 an hour. Challenges will emerge to protect your organization, your information, your IP, your personnel. All of this may lead to an explosion of security requirements, and the budget.

Another factor contributing to budget increases in 2022 is executive protection. According to the Ontic 2021 Mid-Year Outlook: State of Protective Intelligence Report, 58% of CEOs and senior leaders who expressed a stance on political issues received physical threats. Senior Public Officials and local health department leadership who encouraged health measures like vaccination or mask-wearing have also become targets of physical threats. Against the backdrop of this increased threat landscape, executive protection has grown in importance among physical security professionals.

An inner look

These aforementioned types of threats could also come from inside an organization. Leadership will either take a stand, or not take a stand. The personnel of an organization expect their leaders to take a stand, whatever that might be, for or against a particular issue or concern. Unfortunately, pent up frustration surrounding decisions may not even be pandemic related, and at times still result in leaders being threatened. In many areas of the country, threats against “leadership” is foreign territory for many organizations.

Integration

The threat landscape has always been uncertain and rapidly changing. With many advancements in approach, strategy, and technology, organizations can protect themselves with integrated security risk strategies.

As both physical and cyber threats compound, organizations are tasked with protecting themselves on all sides. With increased and realized threats there is one unfortunate downside. Higher security costs as risks to supply chains, cyber and physical security risks increase. During this pandemic many organizations have unfortunately learned that their security profile may not be or has been at a level they had hoped it to be. New gaps have been found, existing weaknesses have become even weaker and due to other impacts of the pandemic, organizations may have struggled to get the necessary supplies, purchases and even personnel in a manner to which they were once accustomed.

Plug it

Identify your shortfalls, your gaps and plug the holes. A comprehensive risk assessment will assist in that process. If organizations fail to plug those holes, and as they begin to re-open even more, they unfortunately will remain or fall back into a vulnerable position.

Proactive hard work

Technology enhancements, uniformed security, executive protection, education, and plain old attentiveness and proactive behaviour towards security risks to quickly address existing and newfound challenges brought forth because of the pandemic will require increases in security budgets in 2022.

Now more than ever we need to move beyond reactive, and proactively secure our organizations.

It all simply starts with a plan.

We can Help.

Plan the Work. Work the Plan.

 

Should your Municipality need assistance, contact Michael White Group International today, and we will be happy to answer your questions. Visit michaelwhitegroup.com/contact/

 

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Being aware – situationally aware

Our world has always been in a state of perpetual change. Now more than ever, it is perceived to be doing that at an ever-rapid pace.

Positive changes such as economic growth, and technology advancements to note a couple. Unfortunately, with the positive, comes the negative. A continuous cycle of persons who wish to do harm.

Safety and Security experts inform us that violent events will continue to happen. The violent extremist motivated and driven by an ideology, to the targeting of individuals, place of business, worship, acts of violence that permeate into every vertical, sector of business and government.

Active safety and security programs are continuous reviewed, modified to face existing and the new challenges of tomorrow.

To make your safety and security programs more effective, the program needs ambassadors, staff.

Ambassadors need to be aware. Situationally aware.

Situational awareness training provides your staff with valuable intelligence & time when facing safety and security situations of potential harm or danger.

Being situation aware is truly a change in mindset.

It is a way of thinking that will focus a person’s behaviour, their outlook, and their mental attitude. People that are aware are no longer vulnerable but capable.

Capable individuals are always prepared. Capable individuals are not complacent, they use technology to enhance their preparedness and response and their planning always includes a contingency plan.

Situationally aware staff improve the effectiveness of your safety and security program.

Situationally aware individuals enhance the workplace and enhance their personal safety and security.

We can Help.

Plan the Work. Work the Plan.

Should your Municipality need assistance in Situation Awareness training, contact Michael White Group International today, and we will be happy to answer your questions.

Michael White Group International is Arcuri Group LLC approved Situation Awareness Specialist Certification Training provider.

 

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How have the pandemic adaptations affected your Physical Security?

Well into the COVID19 pandemic, organizations, governments big and small have had to take measures and make changes to their environments to adapt to the needs of their staff, customers, their service delivery model, requirements of health science, government agency regulations and perhaps “new” industry best practices and of course the ever-changing virus.

These measures have evolved into many different things. We’re going to specifically focus on physical security devices.

Two of the pervasive items that have been introduced in many environments are plexiglass and signage.

Organizations have installed plexiglass barriers at intersection points of personnel as they have the potential to interact with other personnel, customers, vendors, etc.

Informative signage itemizing physical distancing rules, self assessment health protocols have been placed all around in both strategic and random locations within the environment to ensure every opportunity for personnel and visitors to be informed.

Funny thing about all of this plexiglass barriers and signage.

In some cases, not all, we have inadvertently defeated some or many of the installed security devices functionality and purpose. That is, their ability to monitor, detect and alert (alarm).

  • Motion detectors blocked, unable to provide proper coverage
  • Cameras experiencing sun flare reflection off plexiglass
  • Nuisance alarms due to swinging signage on the increase
  • And other unforeseen affects

There are incidents where this is enough of this added material, that areas, although devices are active and functioning as per specifications, are unable to detect properly – leaving areas with no security detection or proper monitoring.

We have the answers.

Let’s go for a (physically distanced) walk and have a conversation.

Your security risk plans are more than just a motion detector or even a strategic camera placement.

We can Help.

Plan the Work. Work the Plan.

Should your Municipality need assistance, contact Michael White Group today, and we will be happy to answer your questions or provide quotations.

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Code Enforcement with AccessE11

The mandate of municipal government is to provide access to civic amenities and to ensure that residents follow the local laws and ordinances adopted by City Council.

In general, there are operating processes in place to monitor and enforce these municipal codes. However, it is often the residents themselves that witness and report code violations, at which point the municipality’s responsibility is to initiate an investigation and resolve the situation. When this occurs, there are additional complexities involved, with many municipalities struggling to track and meet their service targets to address citizen-initiated complaints. Any departments responsible for code enforcement must triage citizen complaints across a diverse range of property maintenance, parking, noise, nuisance and other issues. Then, activities must be coordinated with officers in the field, all actions tracked, and any documents consolidated until compliance is reached.

Using the AccessE11 service request management platform, multiple municipalities have streamlined and automated their code enforcement approach, making it effortless for staff to capture citizen complaints, assign the right team, resolve the underlying issues, institute centralized tracking and record keeping, and easily report on issues individually or on an aggregated basis.

Capturing Code Issues

Increasingly, residents expect to be able to interact with their municipality in the same way they do private-sector organizations via multiple channels, and this applies equally to code enforcement.

In light of this, AccessE11 has created a platform that allows citizens to report their concerns online, by email, and using integrated mobile apps. Categorization of each violation by category (permit issue, graffiti, trash & debris, noise etc.) is completely flexible, and geolocation of the issue and inclusion of pictures/other details is simple.

Once reported, the software automatically creates a case to track the issue, acknowledges receipt to the citizen, sets follow-up and due dates, and routes the case to a specific staff member. Moreover, it immediately makes the information available in configurable dashboards, embedded maps and reports to provide a centralized, cohesive view of all past and ongoing code enforcement activities.

Processing Citizen Issues

Inspections are an integral part of the resolution process and, to that end, code enforcement officers are provided with an up to date and prioritized view of the complaints they need to follow-up with the AccessE11 mobile app for staff. Depending on whether or not a violation is observed, an officer on location can close the case immediately, or further document it with corrective actions and a date for a follow-up inspection if required.

Some municipalities also use code sweeps within delimited geographical areas as a proactive means of enhancing the safety, cleanliness and conditions of a neighbourhood. In this scenario, officers can create cases for tracking purposes directly using the mobile app. All relevant information is seamlessly and centrally logged with no need for the officer to visit the municipal office simply to enter data.

From the time an issue is reported through to closure, departmental managers, assigned staff and, to an appropriate extent, the reporting citizen are kept informed with automated, real-time notifications. Code enforcement teams are able to work seamlessly and avoid crossed wires. The reporting citizen can also get updates on their concern at any time by visiting AccessE11’s citizen-facing portal.

Operational Effectiveness

Citizens demand services from municipalities, but they also expect them to use tax dollars wisely. Authorities have a duty to avoid waste wherever possible and act in the public interest.

To that end, they need systems that allow them to make informed decisions and measure the success of their activities. AccessE11’s platform allows code enforcement departments to visualize and report on valuable data, letting them make evidence-based decisions. Managers can prioritize tasks, collect data on current and historic trends, measure against service targets, and gauge the effectiveness of the municipality’s response to issues. This data-driven approach enables managers to get a better handle on the overall efficacy of their teams, as well as the productivity of individual members.

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