Negotiating Like a Lawyer

I don’t like going to the doctor’s office. Part of the reason is because my doctor also happens to be a good friend of mine and I already see him enough on the golf course, squash courts and playing pick-up hockey

 

But I mostly avoid doctors visits because I hate being poked and prodded. So to make my doctor’s visits as quick and painless as possible, when I do have to go see him I give him as much context as I can about the reason for my visit. This gets him to focus on my problem and limits the amount poking and prodding 

 

I also don’t like getting poked and prodded in a lawyer’s office

 

Most of us that work for organizations that have a legal department which reviews the contracts we’re negotiating and the amount of changes to a contract, especially if the edits are to our standard agreement, usually determines the extent of the legal review

 

So just like the doctor’s visit, I make sure to provide our lawyers with as much context as I can so they can focus on the issues and not have to go through the entire agreement with a fine toothed comb

 

Now there are some lawyers that, no matter how much context you give them, they’re going to read the whole contract and that’s ok, it’s their prerogative. However, most lawyers I’ve worked with actually appreciate the extra effort I’ve put in to make their lives a little easier

 

But there’s another thing you can do before you even send the contract to legal for review and unfortunately, I don’t see enough negotiators doing this so spoiler alert… it’s actually ok for you to negotiate the legal terms in a contract on behalf of your organization, as long as you remember 3 things:

 

  1. Make sure you actually understand the legal terms before arbitrarily rejecting the other sides edits
  2. Make it clear that all changes will still require final legal review and sign-off…and the trick here is to only negotiate in the areas where you have a really good sense of your lawyers threshold of acceptability
  3. If you’re working off your paper, try to eliminate as many changes as you can from the other side

 

I was helping a client not too long ago who wanted to start discussions with a new supplier so they sent them an NDA to sign and the supplier came back with some edits. But before my client sent it off to his legal department for review, I asked if I could take a look at the changes first

 

The supplier had made five changes to the NDA. Four of the changes were to de-risk any liability they’d have if they breached confidentiality and one was a legitimate concern about their IP

 

So we went back to the supplier and said we understood the IP concerns but the other four changes would make it impossible for us to do business with them. Within 10 minutes the sales executive responded that he’d had a “quick chat” with his lawyers and we could disregard those 4 changes but they would like to see some compromise on the IP

 

When my client sent the changes to legal, he provided all of this context and legal approved the change in a few hours, which is nothing short of a miracle in most organizations

 

So the big takeaway here is that if you fancy yourself as a negotiator, then be a negotiator. Don’t just throw your contracts over to legal to sort out…and if you don’t know something, learn.

 

I recently developed and launched a training course with my colleague, Mark Morrissey, which covers this and other topics that are essential for Strategic Sourcing Professionals.

 

Most of you have a training budget this year and you could do a lot worse than seeing what we have to offer, so check out the training section on our website and let me know if you would like more information about our corporate group pricing

 

Mohammed Faridy

Chief Executive Officer

OneView 1450 Meyerside Drive Suite 603 Mississauga, ON L5T 2N5

E-mail: [email protected] I Cell: 416-917-2410

 

 

 

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What type of testing is right for your website – Understanding the difference in website testing

In the last few weeks there has been a rise in reported malware and malicious attacks on small municipalities. Testing of three small municipality websites in recent weeks by our team has resulted in failures on all sites basic security parameters. We often hear small organizations saying they don’t need to worry about attacks, they aren’t “big enough” but anyone can be a target.

Regular testing your website for known vulnerabilities and emerging threats should become a part of your Cyber Security Road Map. The first step is identifying the type of web testing that is right for your infrastructure. Here are a few key questions to consider;

1) Where is your website hosted – do you host it yourself? Is it hosted by a third-party?
2) Who is responsible for the security of the host system, the operating system?
3) Do you have a web application firewall such as CloudFlare in front of your website?
4) Is your website a static page with content?
5) Do you have a login and if so what type of data is behind the login? Customer, pricing, private personal?
6) Do you have any API interactions with other applications?

When you start down the road of testing your website you want to consider the host operating system and the application. There are two key types of testing available, fully automated scanning and manual testing. Fully automated scanning is used for both host operating systems and web applications. The host operating system scan will scan for all currently known vulnerabilities affecting that operation system. It will report back on the CVE, the risk and usually suggested remediation tips. The same is true for the web application scanning. The fully automated web application scanner will scan your website at a minimum for the OWASP top 10 vulnerabilities and report back on risks and remediation. https://owasp.org/www-project-top-ten/.

Manual testing means that you have an actual person who is using various methods to determine the security of a host or the application and If the rules of the engagement permit, they will attempt to exploit a vulnerability and gain access, modify content or download information. There are varying degrees of manual testing, the simplest is one tester and one day and the more extensive 2 testers and 5 days of testing.

The type of test that is required for your website really depends on two main factors –

 

1. Have the host and application ever been tested before?

2. What is the criticality of the data being processed or stored on this site?

 

For example, if you have a very static page of content that is hosted by a third party, chances are a good OWASP 10 scan of you site will be sufficient to let you know if you have any glaring misconfigurations that could lead to a website defacement or potential attack on your site. If your website has a login and you allow users to sign up for accounts and host dynamic content, you would want to make sure you consider a manual test at least for the first test. Once a thorough baseline has been established for the site, testing can become more routine and automated.

We recommend you develop a plan for testing and make sure to include the above considerations. There might be special notifications you have to give in writing to a third party before you test an application, you might have to have a testing IP whitelisted in a web application firewall, you may need special accounts set up in the application for testing.

If you are unsure what type of test is right for your website, reach out to us and we will be glad to discuss options with you.

http://www.mi613.ca

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The Importance of Third Party Vendor Assessments

Lessons learned from Cyber Incident Response

We are finding many companies that have experienced a Cyber Incident are not performing even the most basic Third Party Vendor Risk Assessment.

It is absolutely imperative that if you engage with a vendor you understand the associated risks.

5 simple questions can lead you to be a better understanding of your Vendor risks and a quicker recovery from an Incident:

 

  1. Is there an identifiable Leadership team?
    • Who is accountable?
    • Would you be able to escalate or contact them?
    • Where are they located?
  2. Do they have an Incident Response plan and Reporting Structure?
    • Do they have a response plan?
    • Are there dedicated phone numbers or emails for reporting incidents?
    • Are ticket numbers assigned and tracked?
  3. Who is responsible for security within their Organization?
    • Is there someone who is responsible for security?
    • Is there a defined role or is it an off the side of the desk of another role?
    • Does the company reside in a country that has Breach Reporting responsibilities?
  4. Do you have a Service Level Agreement for responding to incidents?
    • Do you have a defined Incident/Severity matrix with set response times?
    • How do you escalate an Incident?
    • What is your communication cadence?
  5. Can they demonstrate their current level of Cyber Security Compliance?
    • Can they demonstrate the framework they adhere to? (NIST/CIS)
    • Do they disclose if and when they do vulnerability/penetration testing?
    • Do they have any risk reports (SOC 1, SOC 2, PCI or DSS) they can share?
    • Do they have patch management?

It is important to develop a Third Party Cyber Security Screening Assessment before engaging in a new contract. We can walk you through the process and helping you to understand your Cyber Risks.

 

Let’s talk Cyber!

http://www.mi613.ca

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You will never change my mind in a negotiation

I’ve been negotiating contracts for so long now that it’s impossible for me to remember every moment in every negotiation

 

But there’s one thing I remember vividly from every single negotiation, because it’s probably the one thing that’s remained constant through all these years

 

I’ve never had my mind changed in a negotiation

 

I’ve agreed to things and made compromises, all for the sake of getting a deal done, but no one’s ever convinced me that they were right and I was wrong…about anything

 

And likewise, I’ve never changed anyone’s mind in a negotiation, because that’s not the purpose of a negotiation

 

Our goal as negotiators is to compromise, give and take, until we arrive at a deal that’s mutually beneficial…that makes good business sense for both sides

 

However, too often I see negotiators become preachers who start lecturing the other side on the “truth of the matter”

 

Well the truth of the matter is that if I come into a negotiation believing a supplier’s software was worth no more than $10K, there’s absolutely nothing they can say that’ll convince me it’s worth a penny more than that

 

Now I may agree to pay more than $10K, but not because I’ve seen the error of my wicked ways and repented for doubting the honesty of a software vendor

 

I’ll pay more because there’s other factors impacting my decision

 

Maybe I know that they’ll never sell me the software for $10K so I’ll try to get other things thrown into the deal…longer warranty period, better indemnities, a cap on annual increases

 

The point is, I’m not focused on convincing them that I’m right and they’re wrong in a negotiation

 

The “truth of the matter” is that I couldn’t care less what they believe, as long as I get everything I need to make this a good deal for my organization

 

And I realize that’s a lot easier said than done. We’re human beings and we’re constantly looking for validation of our beliefs

 

Just turn on the news and see what’s going on in the world…right vs. left, liberal vs. conservative, republican vs. democrat

 

People yelling and screaming, lying and acting violently…just to show that they’re right and the other side’s wrong

 

Thankfully no one’s ever been violent with me in a negotiation, but I’ve been yelled at and I’m constantly being lied to

 

But none of that’s going to change my mind

 

I may walk away from a deal if I find out I’m being lied to, but more often I’ll use that as leverage in the negotiations

 

And the minute someone raises their voice it’s like they flipped on a flashing neon sign that says “I have no more valid arguments so I’m just going to start screaming like a petulant 5 year old”

 

So how do we achieve that zen-like state where we can just tune out the noise and focus on getting a good deal?

 

Well, the first thing you need to do is define what a “good deal” means for your organization…what’s your BATNA?

 

Is it driven by price… does have to be less than a certain dollar amount or you’ll walk away from the deal?

 

Is it driven by timelines… does it have to be done by a certain date or you’ll walk away?

 

Is it driven by features and functionality… it has to do these things or there’s no deal

 

Next, you need to set your threshold of acceptability, like how much you’re willing to compromise on certain terms and conditions

 

Or how much screaming and lying are you willing to put up with

 

All of these things create the foundation for a strong negotiating strategy and, when you have that, the rest is just noise

 

Now all of the things I’ve just talked about, and much more, are covered in the Sourcing Essentials Course my colleague, Mark Morrissey, and I launched a few months ago (https://oneviewnow.com/training)

 

And I truly believe that anyone who gets involved in Procurement, Vendor Management or Negotiations for their organization would benefit from this course

 

But it doesn’t matter what I believe, it only matters what you and your organization need right now

 

So I’m not going to try convincing you to believe me…instead, I’ll show you

 

In January of 2020 I launched a course called the “7 Skills of the Elite Negotiator” and I made it free

 

Almost 250 procurement professionals, legal professionals and senior executives took the course

 

I’ve reopened that course for 90 days, you can sign up here -> https://mop.mykajabi.com/7-skills-signup

 

So if you’re on the fence about the Sourcing Essentials Course, sign up for the free one and decide for yourself whether or not this type of training is for you

 

And when you’re ready to take the Sourcing Essentials Course, feel free to reach out to me directly at [email protected] to learn about our corporate group rate

 

Mohammed Faridy

CEO, OneView

 

 

 

 

 

 

 

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How have the pandemic adaptations affected your Physical Security?

Well into the COVID19 pandemic, organizations, governments big and small have had to take measures and make changes to their environments to adapt to the needs of their staff, customers, their service delivery model, requirements of health science, government agency regulations and perhaps “new” industry best practices and of course the ever-changing virus.

These measures have evolved into many different things. We’re going to specifically focus on physical security devices.

Two of the pervasive items that have been introduced in many environments are plexiglass and signage.

Organizations have installed plexiglass barriers at intersection points of personnel as they have the potential to interact with other personnel, customers, vendors, etc.

Informative signage itemizing physical distancing rules, self assessment health protocols have been placed all around in both strategic and random locations within the environment to ensure every opportunity for personnel and visitors to be informed.

Funny thing about all of this plexiglass barriers and signage.

In some cases, not all, we have inadvertently defeated some or many of the installed security devices functionality and purpose. That is, their ability to monitor, detect and alert (alarm).

  • Motion detectors blocked, unable to provide proper coverage
  • Cameras experiencing sun flare reflection off plexiglass
  • Nuisance alarms due to swinging signage on the increase
  • And other unforeseen affects

There are incidents where this is enough of this added material, that areas, although devices are active and functioning as per specifications, are unable to detect properly – leaving areas with no security detection or proper monitoring.

We have the answers.

Let’s go for a (physically distanced) walk and have a conversation.

Your security risk plans are more than just a motion detector or even a strategic camera placement.

We can Help.

Plan the Work. Work the Plan.

Should your Municipality need assistance, contact Michael White Group today, and we will be happy to answer your questions or provide quotations.

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$31 million Canada Healthy Community Initiative – open for proposals

The Government of Canada announced that the Community Foundations of Canada with the Canadian Urban Institute are open to receive and review your proposal for access to $31 million under the Healthy Communities Initiative.

https://youtu.be/1smdTfZF-zE

 

I attended the Canada Healthy Community Initiative launch webinar February 9 and reviewed the applicant guide which is focused on the increased recognition of social and digital infrastructure that contributes to healthy community outcomes. The applicant guide makes it easy to understand if your organization can apply.

 

The projects eligible for funding need to serve the public or a community disproportionately impacted by Covid19 and fall within three healthy community initiative themes, one of them being community projects that use innovative data and technology solutions to connect people and support healthy communities. Community projects that use digital technologies and solutions to encourage citizen engagement, use open data, online platforms or physical digital devices for public benefit.

All budget items must be project related and expenses occur between April 1 2020 and June 30 2022. Details on how anticipated expenses are outlined in the budget are included in the applicant guide.

You need to demonstrate community engagement. Planned continued engagement with the community to receive feedback on the project may also demonstrate the role of the community in delivering the project. Your team can also elaborate on your equity approach and principles for the project and how it relates to community outreach and feedback.

All projects focusing on the theme of digital solutions and any project that handles public data should demonstrate best practices of digital design and responsible data management. The good news for you and your organization is that Athena Software meets the needs for inclusive design and data management.

 

Athena can provide details on data management considerations including:

Collection – who can collect the data

Access – who can access the data

Use – Who can use the data

Openness – What data is attributed to an individual

Compliance – PIPEDA

Minimum funding is $5000. Maximum funding is $250,000

 

All budget items must be project related and incurred April 1 2020 to June 30 2022. The government provided a budget template in excel. We created a proposal for the Canada Healthy Community Initiative and integrated it with the budget template to help give you a head start on filling out the form. Let me know if you are interested in the proposal and excel budget template and we will send you the forms to begin the process.

 

The first round of funding opened February 9 2021 and will close March 9 2021 5 PM PST. Review committees begin making decisions March 10. All applicants will receive results by April 30 2021.

The second round of funding opens May 14 2021 9:00 AM AST and closes June 25 2021 at 5 PM PST. Applicants that did not receive funding in round one can apply for funding in round two. Review committees begin making decisions June 26. All applicants will receive results by August 13 2021.

 

You will need to check which region your project is in before you apply with the link to the map in the application guide. You will also identify the amount you are applying for. Any project over $100,000 will be reviewed at the national level.

 

Your application will be evaluated with many others in each community. Your application must meet the basic eligibility criteria including project rationale, community engagement, outcomes, project implementation and readiness fulfilling all of the following criteria:

 

  • Submitted by an eligible organization, and provides documentation
  • Responds to needs arising from COVID-19
  • Creates or adapts public spaces, or programming or services for public spaces in the public interest
  • Demonstrates consideration of and connections within the community
  • Serves the general public or a community disproportionately impacted by COVID-19
  • Falls within the Healthy Communities Initiative theme(s)
  • Submitted with a complete budget
  • Is requesting between $5,000 and $250,000
  • Incurs expenses between April 1 2020 to June 30 2022

Please join me March 5 at 1 PM EST for a hands-on webinar as we share ideas from communities that use Penelope to assist those most affected by Covid 19 and review proposals for new and current agencies using Penelope. You can find the registration page on our Athena web site. Hope to see you there. If you have questions before then call or email. Until then stay safe. We will see you soon.

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Covid-19 Increases HungerCount

 

The Covid-19 economy has reduced quality of life for many impacted by the pandemic. Individuals struggling with food security and mental health will increase. Innovative digital solutions can help collect data and apply data science to provide guidance on how best to manage the crisis with the resources in your community using proactive strategies that cost less and deliver better outcomes.

The Institute for Smarter Government can show you how.

Food Banks Canada monitors hunger across Canada each year with data collected from 4,934 organizations. There were over 1 million visits to Canadian foodbanks in 2019 delivering over 5.5 million meals. This was an increase of 47% over 2018. The pandemic will accelerate visits to the foodbank in 2020 and 2021 with an increase in mental health concerns at the same time.

In 2019, 57% of those requiring help with food were on social assistance, 48% came from a single adult household. One in eight were unemployed.

When Food Banks Canada annual survey HungerCount 2019 asked agencies what their clients’ main reason was for accessing a food bank, clients shared that their social assistance or benefits were too low. They had low or delayed wages. Some had lost their job and were unemployed or did not have enough hours. These four areas of concern accounted for 80% of those individuals requiring assistance from a food bank.

That was in 2019. With Covid in 2020 and now 2021, the economy will hit those living on the edge the hardest. Many families and single adults have less household income. Unemployment and reduced hours with lower pay will greatly accelerate the number of single adults and families arriving at the food bank in 2020/2021.

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Foodbanks HungerCount 2019

There are over 1.1 million Canadians receiving welfare and over 2 million if you include those with disabilities and mental health issues. The Canada Community Health Survey shows food insecurity has a statistically significant relationship with mental health variables.

The connection between food insecurity and mental health is greater with single person households now accounting for 48% of all households served. One in three of the single adults lives in poverty. Since 2016, seniors over 65 mostly with fixed incomes requiring an expansive array of expensive medications have increased visits to the food bank by nearly 30%.

Close to one in five single adults experiences food insecurity and many of those need support from a food bank to make ends meet. Many within this group have mental health issues that are exacerbated by poverty and low income. Many have mental health issues that go untreated for lack of supports available to them, are stuck in a cycle of inadequate social assistance or disability-related supports, or have lost a job and have nowhere to turn for new training and education programs to re-enter the workforce.

When the rent and wage subsidies transition back to the pre-covid economy, the need for food bank support will increase. Mental health and a range of other human service issues will surge.

Food Banks Canada will conduct research March 2021, across the nation to collect data from each community. Short term solutions will help address the immediate need for food while longer term solutions will focus on policy and try to address the question why. #BellLetsTalk offers some great Covid 19 resources to help everyone get through this together.

Canada is now seeing over 8,000 new case of the coronavirus each day. This is four times the rate when the pandemic started in 2020. Vaccines will help reduce transmission. This will take time.

Each community needs to understand how best to serve their population with the resources at hand. Innovative digital solutions can help begin collecting data in a client centric manner that makes it easier to apply analytics and create prescriptive programs that deliver better outcomes for less.

The Canada Healthy Communities Initiative makes it possible for every community to apply for Infrastructure Canada funding starting January 2021.

Be smart and get ahead of the Covid crisis. #Buildbackbetter Find out how to submit your proposal for funding at February webinar. Details will be posted shortly.

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Physical Security Risk: know how to assess it

 

Many small to medium sized business (and even large enterprise businesses)  and government, have limited budgets, let alone spending a lot on risk and security.

Before you do go and spend a lot of capital on risk and security mitigation measures (aka security cameras, access control, bars and locks, lighting, training, fencing, etc.), you need to know what you’re buying for.

That is, you need to know what risks you are addressing.

Risk dial

Having a Risk Assessment completed on your municipality narrows the focus of your spending and aligns your purchasing with the specific types of risk and security mitigation measures you need.

To get a little technical…Risk assessment is the overall process of risk identification, risk analysis and risk evaluation. It involves the process of identifying internal and external threats and vulnerabilities, identifying the probability and impact of an event arising from such threats or vulnerabilities, defining critical functions necessary to continue the organization’s operations, defining the controls in place necessary to reduce exposure and evaluating the cost of such controls.

That is a mouthful. Let us break this down a bit.

If you have a threat, but there is no vulnerability, then there is no risk.

If you have a vulnerability but no threat, no risk.

Perhaps something many can relate to, you went online and purchased some products, and they are set to be delivered to your home. And no, we are not going to discuss online security…a topic for another day perhaps.

The packages are delivered to your home. But because of your daily routine, errands, off to the office, or shop, you are not always home. The shiny object is the packages just delivered. The vulnerability or sometimes referred to as a gap, is you are not home, and the packages now sit on your front step unattended. The threat, someone will take those packages right from your front step.

So, going back to the assessment. The key is once you know what your largest threats are (and yes you need to be able to determine that), it is important that you take action (implement risk and security mitigation measures) to lower your vulnerability.

Why not eliminate the vulnerability?

Great question, thanks for asking.

Eliminating the vulnerability may not always be possible.

Some business sectors and industries simply have built-in threats. But, if we focus on lowering the vulnerability, we lower the risk of a loss.

The assessment is complete, and we have identified risks. The next important step is finding the risk and security measures that are going to be the most effective in mitigating the identified risk. These measures come in all different shapes and sizes, video surveillance, locks and safes, lighting, security focused training, etc.

Where in doubt, reach out to us or find your trusted Independent Risk and Security consultant.

Yes, we highlighted Independent. That is definitely a topic for another day.

It all starts with a conversation.

We can Help.

Plan the Work. Work the Plan.

Should your Municipality need assistance, contact Michael White Group today, and we will be happy to answer your questions or provide quotations.

 

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Municipalities Build Back Better With Whole Person Care

 

 

 

 

 

 

 

 

There is a lot of talk about a Build Back Better approach in our communities during the Covid 19 pandemic.  One strategy that helps address those in need is a Whole Person Care approach using a digital platform to collect and measure outcomes for wrap around programs which can be fully funded under the new Canada Healthy Communities Initiative.

With the arrival of Covid 19, the amount spent on healthcare is increasing in every community. While the amount invested in healthcare is increasing, municipalities are spending up to 25% of their healthcare costs to support non-value add aspects in their healthcare system. Value-based care models help optimize what is spent to get the best outcomes. How do communities do more with less as Covid 19 increases health and economic risk? In the short term we will need to work together with what we have and find ways to get better outcomes for less.

We know that Covid 19 is accelerating value-based healthcare approach in communities. Whole-person care is not far behind.

Whole person care describes a wrap around approach that addresses complete physical health, behavioral health and social wellbeing. Communities that work together as a team to provide care for individuals with poorly managed conditions including diabetes, heart disease, obesity and COPD are better equipped to improve health outcomes for less. Helping to manage care for this population most at risk relies on seamless information exchange, tele-health, care co-ordination and consumer engagement. All of these conditions are closely related to the social determinants of health.

Post acute care including home health, hospice and senior living facilities and human service including community mental health centers, addiction treatment centers and social service agencies in every community need to have the technology and skills to work as equal partners. Every community now has a chance to build back better with whole person care. 

Whole person care gets even better when amplified with data science and analytics that are driven with a prescriptive approach to patient care. To prepare our communities to deliver better outcomes during the pandemic, municipalities need to look at systems that offer interoperability – a framework that supports bidirectional exchange of data across systems and providers of care, a network to network bridge, policy agreements, discrete data and support for client consent and sharing that consent with others.

Consumer engagement with a patient portal makes it easier for hospitals and physicians to work with clients. Automated referrals, tele-health and patient information integration create a public care eco-system that serves the public in Covid 19 times. Building Back Better with the help of funding from the Canada Healthy Community Initiative makes it possible to accelerate the care you need in every community. Let us know if you need help with your digital transformation as you build back better in your community.

 

Learn more: Contact Athena Software

 

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Ensuring Accessibility in your Municipality

By law, as of January 1, 2021, all public sector organizations and private or non-profits organizations with 50+ employees must make their web content fully accessible and compliant under Ontario’s Web Content Accessibility Guidelines (WCAG).

How to Comply

 

To comply with WCAG, your public-facing website and all newer posted content must meet WCAG 2.0 standards (as outlined in the Accessibility Standard for Information and Communications). For more detailed information on what needs steps need to be done to make your website accessible visit – https://www.ontario.ca/page/how-make-websites-accessible.

 

It should also be noted that you don’t have to make changes to your internal website to make it accessible. As well, any content posted to your website before 2012 does not need to be modified to meet WCAG. However, if you are asked, you will need to work with individuals to make this content available to them in an alternate format such as large print or braille.

Tips for Testing your Websites for Accessibility

Once your website is updated to meet WCAG, it is a good idea to test your website out to make sure that your new or refreshed website is accessible before it is launched. Here are some good ways to ensure your website will be accessible for all of your users.

Automatic Assessment and Assistive Technology – Do a final review of your website using an automatic assessment tool that will help flag any issues that have not been resolved. An example of this would be to review your site using assistive technology like a screen reader to make sure the website’s design and technical aspects are accessible.

 

Review Key Milestones and Changes – It is a good idea to keep a record of the accessibility issues that have been made to your website. Doing this will allow you to see the completed work and how it has been made accessible. As well, having this done up can be helpful if your organization is asked to show how your website is WCAG 2.0 compliant.

 

Online Accessibility Checker – Use an online tool to check if your website is accessible. While using an online tool does not guarantee that you will find all accessibility issues it can still find somethings you might have missed. This is why it is important to have people review the site as well.

 

User Testing and Feedback – When possible, ask people with disabilities to test your site before it is launched. Receiving feedback from potential users will help you to find out if there are any further improvements needed.

 

If You Can’t Comply with WCAG

It may not always be possible to meet the WCAG 2.0 requirements. As an example of this, your website may have been created using software and other tools that predate WCAG 2.0.  While you may be able to update or repair the products you used to support accessibility, if this is not possible, you will need to make sure that when you refresh your website you use new software that supports accessibility.

 

As well, it may not be possible for you to post some content in a way that complies with WCAG 2.0. An example of this is when you post something like an online map or a complex diagram that is not readily accessible to people with visual disabilities. In cases like this, you may still post the content, however, you must provide it in an accessible format upon request.

 

In the end, the positive outcome of compliance with WCAG, is that your website will be accessible to everyone! 

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