Is Your Municipality Ready for a Disruptive Event? Business Continuity Planning 101

Every municipality needs an Emergency Management Program.

There are a number of components that make up a comprehensive emergency management program, (i.e. Emergency Response Plan, Business Continuity Plan, Communications Plan, Employee & Family Support Plan, Pandemic Plan, etc.).

When I was with the Office of the Fire Marshal I was responsible for emergency management and the development of these plans for the OFM. And now in these times of global uncertainty, I am once again reminded of just how important it is for organizations to have them – and particularly a Business Continuity Plan (BCP) in place.

What is a BCP?

A BCP is a plan that outlines the critical services to be delivered during a disruptive event and how full operations are going to be resumed after the event.

A good rule of thumb to keep in mind is, your BCP needs to address planning/mitigation, response, recovery and restoration.

Generally, a Business Continuity Plan outlines:

  • Who is responsible for recovery actions

  • What is needed to deliver, resume, continue, or restore the municipality’s services

  • Where to go to resume operations if necessary, and,

  • How the municipality’s critical services and operations will continue to be provided during a disruptive event (detailed procedures for provision, recovery, resumption and restoration of services)

Basic Elements of a BCP

It is important to remember that while the unique characteristics of your municipality must be reflected in the plan, the basic elements detailed below represent the foundation on which every BCP should be built.

  • Gather the necessary Baseline Information – This is used to identify municipal services, where the service is located, who uses the service, dependencies, alternate service delivery, critical infrastructure, etc.

  • Conduct a Business Services Risk Assessment Needed to help identify areas of potential vulnerabilities and to examine current and necessary control measures to mitigate threats.

  • Undertake a Business Impact Analysis – Gathers information concerning the exposure and impact on the service should the service experience significant disruptions and assesses the potential financial and non-financial impacts of a disruptive event.

  • Develop a Business Continuity Recovery Strategy – Assesses the advantages and disadvantages, estimated associated costs and determines the recommended strategy for each critical service and the resources that may be necessary for quick recovery.

  • Identify Emergency Response and Operational Protocols & Procedures – This is a checklist of protocols and procedures that help to simplify the necessary activities even further (i.e. notification protocols, call trees, etc.).

  • Create the Business Continuity Plan

Of course, once it’s completed don’t let your BCP collect dust. Keep it dynamic by updating it to reflect any changes to personnel or processes, and practice it with your team so when a disruptive event occurs, like we’re experiencing now with the COVID-19 pandemic, your organization will be ready and well prepared to resume operations.

If you’d like to receive a free Business Continuity Plan template to help you get started or information on any of the other emergency management plans mentioned, please feel free to contact me. Susan Shannon at s[email protected]

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Canadian Government Entities Under Scrutiny for Lax Cybersecurity

Canada’s government sector is increasingly coming under scrutiny for both lagging privacy and security both in legislation and in practice

 

In a sign of the times, figures released in February to the House of Commons reveal that the personal information of at least 144,000 Canadians was mishandled by Federal department and agencies, including the Security Intelligence Service and Department of National Defense.  The breaches were widespread, impacting over 10 separate departments and agencies, with evidence indicating that these figures are being underreported due to inadequate reporting requirements.  The Canada Revenue Agency led the pack with 3,020 identified breaches over the last two years impacting at least 59,065 Canadians. 

 

Helical’s offerings meet the “Baseline Cyber Security Controls for Small and Medium Organizations” published by the Canadian Centre for Cyber Security and can be scaled up according to need.  You can learn more about how we meet these requirements here or for more information about Helical, visit our website.  

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SDS Breakdown: What, When, Why & How?

What is an SDS?

SDS stands for Safety Data Sheet (previously called MSDS • Material Safety Data Sheet)

When do you need an SDS?

Safety Data Sheets are created for any product that is “classified as a “hazardous product” under WHMIS that is intended for use, handling or storage in a workplace in Canada.”

Hazardous product means any product, mixture, material or substance that is classified in accordance with the regulations made under subsection 15(1) in a category or subcategory of a hazard class listed in Schedule 2 Source

Safety Data Sheets are to be provided by the manufacturer or supplier. They can be a hard copy given in-person or mailed, or a digital copy on a USB, a disc or sent via email.  It is required that workplaces in Canada maintain an SDS library, whether hard copy or digital, and that it be readily available to all employees.

Metal worker wearing PPE at work with fumes surrounding him

What is on an SDS?

A Safety Data Sheet is separated into 16 sections, below is a brief outline of what information goes into each section.

SECTION 1 – Identification

SECTION 2 – Hazard Identification

SECTION 3 – Composition/Ingredients

SECTION 4 – First Aid Measures

SECTION 5 – Fire-fighting Measures

SECTION 6 – Accidental Release Measures

SECTION 7 – Handling and Storage

SECTION 8 – Exposure Controls / PPE

SECTION 9 – Physical and Chemical Properties

SECTION 10 – Stability and Reactivity

SECTION 11 – Toxicological Info.

SECTION 12 – Ecological Info.

SECTION 13 – Disposal Considerations

SECTION 14 – Transportation Info.

SECTION 15 – Regulatory Info.

SECTION 16 – Other Info. (Dates, etc.)

How can you manage your SDS library?

Depending on the number of hazardous materials in your workplace, maintaining your SDS library can often end up being a full-time job! Because Safety Data Sheets are not always provided as easily or up-to-date as they are required, locating the correct copy often takes research, correspondence with the manufacturer and more.

Why do you need help managing your Safety Data Sheets?

Instead of taking up the time of a valuable employee in your company, hiring professionals for your SDS Management is the best way to go. We hire a lawyer to assist with our legal matters, and a plumber to assist with our plumbing, so why not leave this to the professionals as well. Managing your Safety Data Sheets is a matter of not only compliance with legal requirements, but they also provide the needed information to keep your workplace as safe as possible.

MySDS.ca can build and maintain your SDS library which can give you peace of mind, save you money and keep you compliant!

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What is the difference between LEADERSHIP and MANAGEMENT?

In short: leaders create risk, and managers reduce it.

LEADERSHIP ANTICIPATES THE BEST OUT OF PEOPLE, AND MANAGEMENT ANTICIPATES THE WORST. While leadership invites others to follow, management ensures the followers are following.

Leadership is the act of inviting others to a new and better future.  A leader inspires and creates change by casting a vision of a destination that is different, better, and achievable.

Management is the ensuring things happen by creating, communicating, and monitoring expectations.  It tracks individual people to see that they perform as expected, as opposed to inspiring a number of them. 

Leadership skills can be summarized as those skills relevant to interacting with large groups of people, and to inspiring and creating vision. Conversely, management skills are those which are relevant to interacting with individual people, and to specifying and monitoring performance.

Many of the skills required to lead people are also the ones used to manage people. However, the expression of these skills can be significantly different.  For instance, a leader needs to effectively communicate to be compelling and inspirational, and a manager needs to effectively communicate to be precise and personal.

Because of the skillset overlaps between management and leadership, it is quite possible that a single person assumes either of these roles.

 

Want to learn more about leadership?  Check out EVERYTHING YOU NEED TO KNOW ABOUT LEADERSHIP.

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Thinking about thinking….

Daily we are required to make decisions, recall facts, and balance risks, whether at work or at home.

All of this requires considerable thinking yet we don’t really pay much attention to how we do that. Is it because its so easy or because it is so hard????

Let’s explore….

If we were to ask a friend or colleague “What is capital of France?” most will quickly come up with the right answer. Paris, of course. Easy question and not a lot of effort goes into finding the answer. The same goes if I were to ask you to spot the pattern in this series of numbers 122333….?? Yes, you got it. 4444.

But what if you were asked to come up with the answer to 15 x 24 without using your phone/calculator? If you are like most people, this question requires you to pause and think hard. If you were good at math in school you might be able to recall a shortcut or you just might have to get out pen/paper and figure it out the old-fashioned way. Unless you are a math superstar, it will be difficult to come up with the answer quickly but, given time, we can all do it.  The answer btw is 360.

If you consider yourself in the top 1% in terms of math abilities and are still feeling comfortable, here is my favourite math challenge of all time:

·       A bat and ball cost $1.10 to purchase

·       The bat costs one dollar more than the ball,

·       How much does the ball cost?

Allow me to keep you in suspense as you mull that one over. The answer is at the bottom of the page.

What these mind exercises illustrate is something that Daniel Kahneman refers to as “Thinking, Fast and Slow”, which happens to be the name of his best-selling book from 2011. Kahneman, who is now in his mid-80’s, is acknowledged to be the father of the field of behavioural economics. As a trained psychologist, and proudly not an economist, he has always been considered an iconoclast in his field of study. Along with his now deceased partner, Amos Tversky, he has spent a lifetime studying and gaining insight into how the human mind behaves.

As a result of their ground-breaking studies, Kahneman and Tversky came to realize that there are actually two systems at play in our brains which affect our reasoning, judgement and decision making:        

·       System 1 operates automatically in the background at all times. It is quick and intuitive requiring little or no effort to come up with an answer. System 1 allows us to answer “Paris” to the question about the capital of France. When we use this system to think we are looking for patterns and meaning from the information at hand. Consequently, it is prone to mistakes. We can easily make judgment errors and fall victim to bias and are generally unaware of these errors when they happen.

·       System 2 kicks in when System 1 can’t provide the answer, like in the example of 15 x 24. This type of thinking is necessarily slow and deliberative. It requires great effort and we have to pay careful attention. It works best when it tests and checks results from System 1. It too can be prone to errors if we become distracted and lose our focus on the task at hand.

As someone who has spent their career helping colleagues make important procurement decisions there is much we can learn from Kahneman and the study of the human mind.  How often have we seen rushed evaluations and distracted evaluators lead to the wrong contractor being selected and poor project outcomes?

That is not to say that evaluations need to be dragged out unnecessarily. The use of enabling technology and more effective evaluation methods can make a huge impact and result in better overall outcomes, while still being completed in a timely manner. I advocate for drafting more effective and efficient evaluation schemes. On your next RFP, consider asking suppliers to respond in a structured manner to avoid having evaluators engage in an endless cycle of page flipping as they seek to find the pertinent information.  Try using enhanced consensus scoring where you focus only on the differences in scoring that exceed a pre-determined variance. We often spend too much time debating the merits of a 6 vs 7 and too little time trying to reconcile significant differences of opinion. Finally, spend the time to adequately prepare and train evaluators, even those who have previous experience. Awareness of how the mind operates and the pitfalls to avoid can go a long way towards a better outcome.    

In closing, here are my top advice tips to evaluators:

·       Be prepared to invest the time necessary to the task

·       Don’t rely on your fellow evaluators to bail you out

·       Slow down your thinking and avoid the rush to judgment

·       Pay attention to the details

·       Use critical thinking

·       Be respectful of other viewpoints during consensus meetings

·       Be aware of your biases – everyone has them

 

·       When relying solely on intuition, pause and use slow thinking to check/recheck the result

The ball costs $0.05

https://www.wayfinderconsultinginc.com/

 

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Smiling is Contagious. Try it!

It has been a spring that many will say there was nothing to smile about. It was cold, rainy and dark. From all the rain we have beautiful green lawns and flowers starting to bloom. Again there are many people in parts of the world that are not smiling with all the rain causing flooding and destruction. I wanted to take this opportunity to write about smiling and how contagious it may be in our workplace and for our clients.

Some people are always smiling, cheerful, and they seem to brighten up a room. Their positive attitude and gusto are identified by those they come in contact with. Moreover, we have all encountered those have the opposite effect on people-the “doom and gloom effect.” we often refer to one’s attitude and yet what is that? It is your mental state or the position you take regarding life.

Zig Ziglar once said, “Your attitude, not your aptitude, will determine your altitude.”  If you take the word “OPPORTUNITYISNOWHERE,” some people see the “no where” while others see “now here.” So is the glass half empty or half full? Often the difference between success and failure is not linked to how we look, how we dress, or how much education we have; it is based on how we think!

Great leaders share the same thought; knowing that a positive attitude is contagious. As leaders, it is vital that we display a positive mindset daily. After all, if we expect our employees to express positive attitudes, we should model such behaviours for them to see.

Each day we have a choice of whether we elect to display a positive or negative attitude. Daily, we encounter negative attitudes at work and in our personal lives. If you remain positive amongst pessimism, you can be contagious.

Some times it is not that easy. I have found some tips I would like to share to help you be positive from “Attitudes are Contagious. Is Yours Worth Catching” by Patti Wanamaker.

  • Be enthusiastic – people love to be around enthusiastic people. Enthusiasm is contagious and draws others to you like a magnet.
  • Associate with positive people – if you want to stay positive, stay away from people that drag you down. Associate yourself around like-minded people.
  • Smile – smiling makes it all better. Smiling releases endorphins and serotonin, which are known as the feel-good hormones. It is a lot easier to adopt a positive attitude when you feel good!
  • Change your thoughts – positive thoughts lead to a positive attitude, while negative thoughts lead to an adverse reaction.
  • Stop complaining – limit your complaints. Whining and griping about anything and everything will not create a positive attitude. When you are complaining, you are spreading negativity.

·        If you want more success in your leadership role and to have a positive impact on your employees, then make sure your attitude is worth catching.

Many of you are thinking, what is there to smile about, and why maintain a positive attitude when there are doom and gloom around us? Research has shown that there are health benefits of smiling in the workplace. We are dealing with conflict, mental health issues and have difficult situations arising every day as we manage our workplace. Interestingly many years ago, it was declared that “the smile is the best medicine for the happiness of humanity.” Later scientific research explained the effects and physiological benefits of smiling for a healthier life. Smiling can be beneficial, in dealing with illness, pressures of everyday life, stress at work, and smiling can even substantially change the quality and forecasts of our lives.

Would life not be better if people smile regularly? I think smiling every day would keep you away from the doctor and feeling self-confident. Try these:

  • By smiling, we can reduce the level of stress hormones. Smiling helps us to increase the number of antibody-producing cells and improve the effectiveness of other cells.
  • Smiling is good for our general health. Smiling 100 times is equivalent to ten minutes of rowing or cycling in fifteen minutes.
  • Sometimes we just want to laugh or cry. That means you want to release all the pent feelings in your head, making you feel both physically and mentally better. So to reduce anxiety smile often, even when you are not happy. Smiling at others will, in turn, help them be happy.
  • Smiling can take you from being angry, stressed, feeling guilty, and negative to putting you in a more favourable frame of mind. Smiling will make you change yourself and improve the attitudes and thinking to other people to the better.
  • When people can view an event that may be frightening as funny, they may be able to feel more content and see the events occurred just merely as a “challenge” in life, rather than a threat.

There are times when smiling, and laughter can be contagious. If you smile more than you can make other people around you also smile more. So by smiling yourself, you can reduce the stress levels of people around you and change their moods. Maybe even improve the quality of social interaction, and reduce your stress level as well.

They say that optimists have a stronger immune system and can fight disease better than the pessimists. There is a link between a positive attitude and good health, which is measured in many different ways. In general, researchers have discovered that optimistic people are more healthy, and they have a stronger immune system.

According to the British Organization of Dental Health, a smile has the level of stimulation as eating 2000 chocolate bars.

A smile does not cost you a cent, and it is easy to spread. A recent study showed that preschool children laugh 400 times a day, but the time we reach adulthood, we just laugh an average of 17 times per day.

So take the challenge and smile more often and find things in your lives that you can laugh about.

Stay great and healthy.

 

Monika B. Jensen PhD is Principal of the Aviary Group and can be contacted by email at [email protected]

 

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A reverse what….?

As a steward of taxpayer dollars, municipal buyers face tremendous pressure to get the best price for your organization. This keeps the tax burden low amid always tight budgets. The mantra often heard is “do more with less”.  Often the “best price” isn’t always the “lowest price.” You need the most qualified vendors to give you their lowest possible price, and you need to settle on those prices quickly.

You are already relying on your purchasing staff and group organizations, to ensure the vendors you select are qualified. Are you aware that you can now take savings to a whole new level with Electronic Reverse Auctions? A “reverse what?” you say….  

The term “Electronic Reverse Auction” or “ERA” may not be known to you now but it is a tool that every municipality in Canada will be hearing more of as it becomes a standard part of the municipal procurement tool kit.

The traditional procurement tool kit in Canada consists of tenders and RFPs that function under the notion that bidders get one chance to give you a price which is sealed in an envelope and opened later by the purchasing staff. Once the envelopes are opened, changes cannot be made to the price and the lowest price bidder is duly rewarded, either with the contract outright or by being assigned the most points for that criteria if there are other criteria to consider. What is generally believed is that we received the best possible price…..only we do not have any way of knowing if bidders collectively would have bid lower, had they been given the opportunity to make further reductions in price. We may have gotten the best value that was offered but buyers are left to wonder if we received true market value. Many in the municipal sector are familiar with the terms “municipal premium” or “public sector premium”, usually spoken of in whispers and behind closed doors. We often think that it would have been much less expensive if we were buying the same thing for a private sector organization. A buyer in the private sector likely would have been able to, or even encouraged to, negotiate a better deal.

What if municipal buyers did not have to take the first and only offers presented? What if they could negotiate with the qualified suppliers in a fast, fair and honest way? Could suppliers be allowed to reduce their bid, if they felt it was in their best interest, in order to secure the public contract.       

Until recently, this type of scenario was not realistic in Canada in the public sector, but that has now changed. In 2017 the Canadian Free Trade Agreement and the Comprehensive Economic and Trade Agreement both came into effect. These trade agreements, for the first time, explicitly recognize electronic reverse auctions as a legitimate public procurement method in Canada and include provisions to govern their use in public sector procurement.   

While this is a new development in Canada, reverse auctions have been recognized internationally for many years in leading standards like the United Nations Model Law on Public Procurement as well as the European Union Procurement Directive. Countries around the world, including the US, UK, and Australia, have successfully used reverse auction in municipal procurement for the past two decades with significant savings in a variety of categories of spend.    

An Electronic Reverse Auction (ERA) is an online, real-time purchasing technique which involves the presentation by suppliers of successively lowered bids during a scheduled period of time and the automatic evaluation of bids. A reverse auction can be configured in two ways that align with the traditional procurement process: 1) as the entire competition when price is the only criteria and the winner is the lowest bid at the end of the electronic auction; or 2) as the second stage in a two-stage competition when other quality-based criteria have already been evaluated, in which case the winner is the supplier judged to have the highest overall evaluated bid.

Respected Canadian public procurement lawyer, Paul Emanuelli, stated in his recent whitepaper, Electronic Reverse Auctions: Debunking Myths and Misconceptions, published in 2018:

“The question is no longer whether ERAs can or should be used…. The question is how much further can ERAs be expanded across all sectors, …., to achieve improved process efficiencies and cost savings.”[1]

Emanuelli goes on to recommend that “organizations interested in implementing ERAs should take the following seven steps:

1. Adopt legally vetted Negotiable RFP templates with ERA protocols

2. Update to ERA‐friendly policies and procedures

3. Develop an industry strategy to select the right projects

4. Create a rollout plan to control internal deployment

5. Ensure appropriate internal training and awareness

6. Get initial launch support from experienced advisors

7. Develop a plan for self‐sufficient long‐term use”

For Canadian municipalities, ERA’s represent an opportunity to reduce spending in a disciplined and strategic way. While not fool-proof and certainly not applicable to all purchasing categories, when ERA’s are strategically used, you can expect to generate savings of 8-20% depending on the category. What kind of impact would that level of savings have on your organization?       

Qualified vendors. Lowest prices. Best use of taxpayer dollars. That’s what you get from a reverse auction.

To learn more please contact Craig Milley at Wayfinder Consulting Inc. – Your Procurement & Supply Chain Guide

[email protected]    

250-882-4955   

https://www.wayfinderconsultinginc.com          

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Exclusive Opportunty for muniSERV Professionals Only!

You know muniSERV is a powerful online platform that helps consultants/professionals and municipal service providers showcase themselves directly to municipal decision-makers. Your muniSERV professional membership includes an SEO optimized professional profile with access to exclusive and targeted marketing to municipal clients. We help you build your reputability and visibility within Canadian municipalities to grow your business.

Now, muniSERV.ca and the Canadian Association of Municipal Administrators (CAMA) are happy to announce the development of a Members in Transition Toolkit to help Canadian CAO members in transition access the information and professional services they need as they navigate their way through transition.

Our partnership with CAMA provides an exclusive and unique opportunity for your muniSERV professional profile to link directly to the CAMA Members in Transition Toolkit on their website – and to those CAMA members in transition who need your professional services. Participating in this special category increases your opportunity to build your practice/business locally and across Canada.

We are now looking for the following professionals from each province to provide specific services for inclusion in the toolkit: 

  • Employment Lawyers (who represent employees)
  • Financial Planners/Accounting Planning/Taxation Advisors
  • HR Advisors/Career/Transition Counsellors/Life Coaches
  • Recruiters/Executive Recruitment Firms/Head Hunters
  • Pension Advisors
  • Messaging/Communication Experts
  • Psychiatrists/Counsellors/Therapists
  • Business Coaches

How can you participate in the special transition/career services category?

muniSERV Members: If you’re already a muniSERV professional member, you’re all set. All you need to do is go to your dashboard and add the new, special Transition/Career Services in the “Build Membership Package” section.

New muniSERV Members:

  • Become a muniSERV member today to create your profile in your dashboard
  • Start appearing in searches in the Find Municipal Experts & Services database right away and get a Free Members Only rotating ad (value of $120) for your first month of membership.
  • Go to your dashboard in the “Build Membership Package” section and add the special “Transition/Career Services” category to your cart. 
  • Then select as many subcategories as you like in “Manage my Profile”
  • Membership and participation in the Transition/Career Services category is just $489/year. And, if you’re a CAMA member or sponsor, you pay only $460 annually.

*muniSERV is pleased to share the revenue from this special category with CAMA to support their members and future projects.

Click Here to get started or Contact us [email protected] for more information.

 

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Unique Opportunity for Professionals & CAMA Sponsors!

Each year a number of Canadian CAO’s are transitioned out of their CAO positions. Most often they are simply a casualty of a new political environment.

CAMA recognized the growing need to support their CAO members in transition and engaged a consultant to develop a Members in Transition Toolkit. The Members in Transition Toolkit will be launched at the 2019 Annual Conference in Quebec City.

It became evident that those transitioned members who had immediate and continual access to good resources, appeared to get through transition easier. So part of the project included having them identify the specific resources that would have been helpful to them as they navigated their way through transition.

We now need to locate the professionals from each province who provide these identified resources, for inclusion in the toolkit. The toolkit will list the services required and will link to the professionals who provide the service, so our members in transition can quickly and easily find the professional resources they need, when they need them.

Specifically, here are the professionals we need for the toolkit:

 Employment Lawyers (who represent employees)
 Financial Planners/Accounting Planning/Taxation Advisors
 HR Advisors/Career/Transition Counsellors/Life Coaches
 Recruiters/Executive Recruitment Firms/Head Hunters
 Pension Advisors
 Messaging/Communication Experts
 Psychiatrists/Counsellors/Therapists
 Business Coaches

CAMA partners with muniSERV.ca to provide the professional resources Canadian municipalities need, through its Find Municipal Experts & Services database.

If you provide any of the above professional services, please consider becoming a muniSERV professional member and then select the special Transition/Career Services category after the toolkit is launched in May. Doing so provides you with the unique opportunity to be automatically be linked directly to the CAMA Members in Transition Toolkit so CAMA’s CAO members in transition can easily find you. *muniSERV is pleased to share the revenue from this special category with CAMA to support future projects.

How to Participate

If you already have a muniSERV professional profile, you’re all set until the launch of the new toolkit in May. We’ll notify you when you need to go back into your dashboard and add the new, special Transition/Career Services in “Build Membership Package”. 

If you’re not a muniSERV member yet;
 1. Become a muniSERV member today and create your profile in your dashboard
 2. Start appearing in searches in the Find Municipal Experts & Services database right away and get a free Members’            Only Rotating ad (value of $120) for your first month of membership.
 3. We’ll notify you when you need to go back into your dashboard in the “Build Membership Package”, and add the                  special “Transition/Career Services” category to your cart.
 4. Then you will be able to select as many subcategories as you like, in “Manage my Profile”

Click Here to join muniSERV, or Contact us: [email protected] or  [email protected] , for more information.

 

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New Partnership for muniSERV!

You already know muniSERV.ca offers a full suite of tools for municipalities – most of which are free.

But, we’re always on the hunt for even more new and innovative tools and resources to help Canadian municipalities – and we’ve found another perfect partner!

We’re pleased to announce that muniSERV.ca has entered into a partnership with GoByDesign, for their innovative new platform – BoxOfDocs, The Ultimate Sharing Platform For Canadian Municipalities.

Whether you are updating your existing bylaws or policies, or looking to develop new standards, and want to see what similar municipalities have in place, BoxOfDocs is here to help.

*Bonus Partnership Offer

Now, when you register for free on muniSERV, you can also activate your Free Trial of the BoxOfDocs, Municipal Premium Membership, which lets you effortlessly share documents with other Canadian municipalities and gives you with access to thousands of documents your municipality uses daily!

If you have not committed to being an active member for either muniSERV or BoxOfDocs yet, now is a great time to join both and network with other Canadian municipalities to take advantage of valuable tools and services offered under this new partnership.

Welcome BoxOfDocs!

Susan Shannon

Founder & Principal,

muniSERV & muniJOBS

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