Code Enforcement with AccessE11

The mandate of municipal government is to provide access to civic amenities and to ensure that residents follow the local laws and ordinances adopted by City Council.

In general, there are operating processes in place to monitor and enforce these municipal codes. However, it is often the residents themselves that witness and report code violations, at which point the municipality’s responsibility is to initiate an investigation and resolve the situation. When this occurs, there are additional complexities involved, with many municipalities struggling to track and meet their service targets to address citizen-initiated complaints. Any departments responsible for code enforcement must triage citizen complaints across a diverse range of property maintenance, parking, noise, nuisance and other issues. Then, activities must be coordinated with officers in the field, all actions tracked, and any documents consolidated until compliance is reached.

Using the AccessE11 service request management platform, multiple municipalities have streamlined and automated their code enforcement approach, making it effortless for staff to capture citizen complaints, assign the right team, resolve the underlying issues, institute centralized tracking and record keeping, and easily report on issues individually or on an aggregated basis.

Capturing Code Issues

Increasingly, residents expect to be able to interact with their municipality in the same way they do private-sector organizations via multiple channels, and this applies equally to code enforcement.

In light of this, AccessE11 has created a platform that allows citizens to report their concerns online, by email, and using integrated mobile apps. Categorization of each violation by category (permit issue, graffiti, trash & debris, noise etc.) is completely flexible, and geolocation of the issue and inclusion of pictures/other details is simple.

Once reported, the software automatically creates a case to track the issue, acknowledges receipt to the citizen, sets follow-up and due dates, and routes the case to a specific staff member. Moreover, it immediately makes the information available in configurable dashboards, embedded maps and reports to provide a centralized, cohesive view of all past and ongoing code enforcement activities.

Processing Citizen Issues

Inspections are an integral part of the resolution process and, to that end, code enforcement officers are provided with an up to date and prioritized view of the complaints they need to follow-up with the AccessE11 mobile app for staff. Depending on whether or not a violation is observed, an officer on location can close the case immediately, or further document it with corrective actions and a date for a follow-up inspection if required.

Some municipalities also use code sweeps within delimited geographical areas as a proactive means of enhancing the safety, cleanliness and conditions of a neighbourhood. In this scenario, officers can create cases for tracking purposes directly using the mobile app. All relevant information is seamlessly and centrally logged with no need for the officer to visit the municipal office simply to enter data.

From the time an issue is reported through to closure, departmental managers, assigned staff and, to an appropriate extent, the reporting citizen are kept informed with automated, real-time notifications. Code enforcement teams are able to work seamlessly and avoid crossed wires. The reporting citizen can also get updates on their concern at any time by visiting AccessE11’s citizen-facing portal.

Operational Effectiveness

Citizens demand services from municipalities, but they also expect them to use tax dollars wisely. Authorities have a duty to avoid waste wherever possible and act in the public interest.

To that end, they need systems that allow them to make informed decisions and measure the success of their activities. AccessE11’s platform allows code enforcement departments to visualize and report on valuable data, letting them make evidence-based decisions. Managers can prioritize tasks, collect data on current and historic trends, measure against service targets, and gauge the effectiveness of the municipality’s response to issues. This data-driven approach enables managers to get a better handle on the overall efficacy of their teams, as well as the productivity of individual members.

Share

Physical Security Risk: know how to assess it

 

Many small to medium sized business (and even large enterprise businesses)  and government, have limited budgets, let alone spending a lot on risk and security.

Before you do go and spend a lot of capital on risk and security mitigation measures (aka security cameras, access control, bars and locks, lighting, training, fencing, etc.), you need to know what you’re buying for.

That is, you need to know what risks you are addressing.

Risk dial

Having a Risk Assessment completed on your municipality narrows the focus of your spending and aligns your purchasing with the specific types of risk and security mitigation measures you need.

To get a little technical…Risk assessment is the overall process of risk identification, risk analysis and risk evaluation. It involves the process of identifying internal and external threats and vulnerabilities, identifying the probability and impact of an event arising from such threats or vulnerabilities, defining critical functions necessary to continue the organization’s operations, defining the controls in place necessary to reduce exposure and evaluating the cost of such controls.

That is a mouthful. Let us break this down a bit.

If you have a threat, but there is no vulnerability, then there is no risk.

If you have a vulnerability but no threat, no risk.

Perhaps something many can relate to, you went online and purchased some products, and they are set to be delivered to your home. And no, we are not going to discuss online security…a topic for another day perhaps.

The packages are delivered to your home. But because of your daily routine, errands, off to the office, or shop, you are not always home. The shiny object is the packages just delivered. The vulnerability or sometimes referred to as a gap, is you are not home, and the packages now sit on your front step unattended. The threat, someone will take those packages right from your front step.

So, going back to the assessment. The key is once you know what your largest threats are (and yes you need to be able to determine that), it is important that you take action (implement risk and security mitigation measures) to lower your vulnerability.

Why not eliminate the vulnerability?

Great question, thanks for asking.

Eliminating the vulnerability may not always be possible.

Some business sectors and industries simply have built-in threats. But, if we focus on lowering the vulnerability, we lower the risk of a loss.

The assessment is complete, and we have identified risks. The next important step is finding the risk and security measures that are going to be the most effective in mitigating the identified risk. These measures come in all different shapes and sizes, video surveillance, locks and safes, lighting, security focused training, etc.

Where in doubt, reach out to us or find your trusted Independent Risk and Security consultant.

Yes, we highlighted Independent. That is definitely a topic for another day.

It all starts with a conversation.

We can Help.

Plan the Work. Work the Plan.

Should your Municipality need assistance, contact Michael White Group today, and we will be happy to answer your questions or provide quotations.

 

Share

Do you know what you want or need?

It is important that you know what you are asking for…so that it’s not risky.

You have asked for an Assessment. Stakeholders are concerned about security. Is the goal to look to identify your Security Risks, Threats, Consequences or Vulnerabilities? Or all of them? Collectively, there is a formula for that.

Risk = Threats + Consequences + Vulnerability

Do not be taken in by someone who says all assessments are the same.  A risk assessment, threat assessment, vulnerability assessment, security audit or even a business impact analysis are not the same as each other.

Square peg, round hole.

A Threat assessment looks to understand what entities may have an interest in creating a security concern or problem for your organization.

A Security Audit is a validation or verification that security measures that are currently in place are actually in place and doing what they intended to do. This audit focuses specifically on the effectiveness of security and determines if a known vulnerability is being addressed. It does not measure risk.

Vulnerability Assessments look to understand both consequences and vulnerabilities. Threats however within a vulnerability assessment are assumed to be at a high level. At the end of a Vulnerability assessment organizations quite often implement increased security measures to address the vulnerabilities and lower the consequences. This happens because the level of threat and the probability of an occurrence from happening is not actually analyzed.

The Consequence focused Business Impact Analysis identifies the most critical of assets to an organization and sets out to build resiliency around these identified assets, most commonly as a business continuity plan.  Business Impact Analyses do not address threats or vulnerability.

The Risk Assessment is the most effective means of determining security adequacy as it considers all three elements of risk – threat, vulnerability, and consequence.  A Risk assessment should be the methodology of choice if you are seeking to determine your security adequacy and avoid the potential pitfalls of not having all of the information.

But all is not lost. It is okay if your organization needs to only conduct one or several of the assessments mentioned above. There may be cause for you to do one assessment over another, resulting in a more intimate understanding of that particular assessments output.

We can assist your organization in determining which of these assessments is best for you given your organization’s current security risk landscape.

We can Help.

Plan the Work. Work the Plan.

Should your Municipality need assistance, contact Michael White Group today, and we will be happy to answer your questions or provide quotations.

Share

Risk Complacency

Why should you have a cyclical strategy to your risk and security?

Risk Complacency. You run the risk of being complacent. The one man-made hazard that is probably the easiest to avoid and the largest threat to any sized business, organization, government, event, institution, and book club. Okay, maybe not the book club.

 

So, what happened?

It was quiet. It was nice, there was a sense of security. Unfortunately, that feeling is usually supplemented with a lack of awareness. A lack of awareness of threats, dangers to your organization, those deficiencies that slowly creep up but yet can quickly hammer down all the previous work.

Plan out the work to get your organization on a cyclical strategy to address, manage and mitigate your risk and security threats.

Once planned out. Execute the plan. Do what you say you are going to do…and don’t stop.

Need help? We can Help.

It starts with a conversation.

As we say…Plan the Work. Work the Plan.

Should your Municipality need assistance, contact Michael White Group today, and we will be happy to answer your questions or provide quotations.

Share

Pandemic/Epidemic Business toolKIT

We are deeply focused on keeping your employees, customers, and suppliers safe while working, visiting, or conducting business at your facilities and supporting your business operations.

The Michael White Group International and Hilt International Security have partnered together in order to create a dynamic resource that is continuously growing, developing, and being  revised to keep you informed of the latest requirements, new best practices, and procedures.

As we all continue to navigate our  ‘new normal’, we have tapped into our global resources to develop a toolKIT that lays out processes to raise awareness of new health and well-being protocols and potentially helpful practices for cross-functional teamwork, operating discipline, and training for employees.

While it is not a one-size-fits-all approach, the Pandemic/Epidemic Business toolKIT includes practical recommendations, based on guidelines from Health Canada and World Health Organization, that could be tailored for different  businesses (when required) to address various scenarios they may face when returning to work. Regular updates will be made to the toolKIT based on real-time feedback. The toolkit covers a wide range of topics, including:

•      Step-by-step guides for setting up a pandemic response team

•      Cleaning and disinfection procedures

•      Staggering shifts and lunch breaks and other physical distancing strategies

•      On-site health screening

•      Protocols for isolating employees who become ill at work

•      & more.

This has been a difficult time for everyone, and re-establishing a workplace where employees feel comfortable performing their jobs safely is a multi-faceted challenge. It is our hope that by developing and providing this resource we can help your organization accomplish and adapt to the new operating protocols in today’s still ever challenging conditions.

Should your Municipality be open to exploring the need, whilst accessing our  toolKIT to assist you during  the re-opening, and re-populating of your facilities, contact Michael White Group International today, and in partnership with Hilt International Security we will be happy to assist.

 

 

Share

Is Road Salt Really Worth the Risk?

If you live somewhere that has a snowy winter, there is no doubt you are familiar with ‘ice-melts’ or ‘road-salts’ being used to create traction and melt ice build-up. Using an ice melt or salt makes it safer to get around outside, both on foot and while driving during these cold, snowy months. You can pick up a bag of salt at most corner stores, hardware stores etc. When a storm is coming, you’ll see fleets of large trucks spreading salt across the city streets and parking-lots alike. But – What is the ‘salt’ being used to melt the snow? Is it safe? Below we will outline 3 of the most common ingredients of ice melt products, and the potential effects on humans, children, pets and the environment.

Sodium Chloride:

Sodium Chloride is the natural mined mineral form of table salt – rock salt or halite as it is sometimes referred. Sodium Chloride is “one of the most abundant minerals on Earth and an essential nutrient for many animals and plants. It is naturally found in seawater and in underground rock formations.” Source Sodium Chloride is generally inexpensive in comparison to other types of ice-melting products, however its “lowest effective temperature [is] 20°F (-7°C), [making it a] relatively slow and ineffective ice-melter when temperatures are coldest.” Source

Section 6 from Sodium Chloride or Salt Safety Data Sheet from Compass Minerals showing accidental spill measures

Every year in Canada, “5 million tonnes of road salt is used to de-ice roadways.” Source This salt “dissolves into sodium and chlorine ions” which often make its way to waterways, posing risks on aquatic life.  Other negative side effects can include “harm […] to plant life, so it shouldn’t be used near vegetated areas.” Rock salt is also “similarly dangerous to pets [and wildlife] since it causes disorders when ingested.” Source

Calcium Chloride:

Unlike Sodium Chloride, Calcium Chloride works in quite extreme temperatures. Calcium Chloride is “able to melt ice at a lower temperature point of -20°F (-29°C) … Over exposure […] can harm lawns and other plants if deicer is over applied.” Source Calcium Chloride not only melts ice at a lower temperature but it also melts it quicker, this is due to the heat it gives off as it dissolves after contact with water. “[A] study found that at -7 C (20 F), [Calcium Chloride] has 22% more penetration after 10 minutes and 38% after 30 minutes than [Magnesium Chloride].” Source

Section 6 from Calcium Chloride Safety Data Sheet Revere Pioneer RIM showing accidental spill measures

Magnesium Chloride:

Similar to Calcium Chloride, Magnesium Chloride also releases heat when it encounters moisture. It can work in temperatures as low as -5°F (-20°C). Unlike other forms of salt or deicer, Magnesium Chloride dissolves quickly when it is on ice, making it effective for a shorter period, in turn causing it to be more expensive. Source  However, the water created from the rapidly melting ice also dilutes the magnesium chloride at a quicker rate than other products, making it less corrosive on roads, parking lots and other surfaces.

Section 6 from Magnesium Chloride Safety Data Sheet from Innovative Surface Solutions showing accidental spill measures
Dogs playing and walking in the snow with their owners above a list of the dangers road salt and ice melt & dogs

Each of the three ice-melt products listed above have PROS and CONS when it comes to their impact on human health and the environment. While Calcium and Magnesium Chloride were oftentimes in my research being described as less harmful to the environment – as shown on the Safety Data Sheet sections above – in large quantities they can all be dangerous, especially to pets, wildlife and aquatic life. When it comes to choosing which product to use, it is best to consider your specific scenario before deciding on your ice-melt product. Location, quantity, temperature as well as checking for other toxic ingredients are all things to consider when making your decision. Many cities, businesses and environmentalists have experimented with alternative solutions; everything from pickle brine to molasses to volcanic rock! Until an alternative replaces the use of road salts altogether be sure to take the appropriate precautions when working with ice-melt/salt products this winter.

MySDS Inc. can assist you with hazardous material compliance in your workplace… contact us for more information! 1-855-282-4537 | www.MySDS.ca

Sources:

 

Share

Canadian Government Entities Under Scrutiny for Lax Cybersecurity

Canada’s government sector is increasingly coming under scrutiny for both lagging privacy and security both in legislation and in practice

 

In a sign of the times, figures released in February to the House of Commons reveal that the personal information of at least 144,000 Canadians was mishandled by Federal department and agencies, including the Security Intelligence Service and Department of National Defense.  The breaches were widespread, impacting over 10 separate departments and agencies, with evidence indicating that these figures are being underreported due to inadequate reporting requirements.  The Canada Revenue Agency led the pack with 3,020 identified breaches over the last two years impacting at least 59,065 Canadians. 

 

Helical’s offerings meet the “Baseline Cyber Security Controls for Small and Medium Organizations” published by the Canadian Centre for Cyber Security and can be scaled up according to need.  You can learn more about how we meet these requirements here or for more information about Helical, visit our website.  

Share

SDS Breakdown: What, When, Why & How?

What is an SDS?

SDS stands for Safety Data Sheet (previously called MSDS • Material Safety Data Sheet)

When do you need an SDS?

Safety Data Sheets are created for any product that is “classified as a “hazardous product” under WHMIS that is intended for use, handling or storage in a workplace in Canada.”

Hazardous product means any product, mixture, material or substance that is classified in accordance with the regulations made under subsection 15(1) in a category or subcategory of a hazard class listed in Schedule 2 Source

Safety Data Sheets are to be provided by the manufacturer or supplier. They can be a hard copy given in-person or mailed, or a digital copy on a USB, a disc or sent via email.  It is required that workplaces in Canada maintain an SDS library, whether hard copy or digital, and that it be readily available to all employees.

Metal worker wearing PPE at work with fumes surrounding him

What is on an SDS?

A Safety Data Sheet is separated into 16 sections, below is a brief outline of what information goes into each section.

SECTION 1 – Identification

SECTION 2 – Hazard Identification

SECTION 3 – Composition/Ingredients

SECTION 4 – First Aid Measures

SECTION 5 – Fire-fighting Measures

SECTION 6 – Accidental Release Measures

SECTION 7 – Handling and Storage

SECTION 8 – Exposure Controls / PPE

SECTION 9 – Physical and Chemical Properties

SECTION 10 – Stability and Reactivity

SECTION 11 – Toxicological Info.

SECTION 12 – Ecological Info.

SECTION 13 – Disposal Considerations

SECTION 14 – Transportation Info.

SECTION 15 – Regulatory Info.

SECTION 16 – Other Info. (Dates, etc.)

How can you manage your SDS library?

Depending on the number of hazardous materials in your workplace, maintaining your SDS library can often end up being a full-time job! Because Safety Data Sheets are not always provided as easily or up-to-date as they are required, locating the correct copy often takes research, correspondence with the manufacturer and more.

Why do you need help managing your Safety Data Sheets?

Instead of taking up the time of a valuable employee in your company, hiring professionals for your SDS Management is the best way to go. We hire a lawyer to assist with our legal matters, and a plumber to assist with our plumbing, so why not leave this to the professionals as well. Managing your Safety Data Sheets is a matter of not only compliance with legal requirements, but they also provide the needed information to keep your workplace as safe as possible.

MySDS.ca can build and maintain your SDS library which can give you peace of mind, save you money and keep you compliant!

Share

3 Potentially Deadly Injuries to Avoid this Winter Season

  With the cold weather here and only getting colder, it is important to remember some safety tips around the workplace for the changing seasons. Below we outline some of the increased risks that come with the winter weather, how to prevent them, and what to do if you suspect them in yourself or a co-worker.

1. Slip and Falls

 although this may seem obvious, slip and falls are still a major cause of workplace accidents in the winter. In Canada over 42,000 workers get injured annually due to fall incidents. With around 17,000 of them resulting in lost-time injuries. With 67% of these being falls “on the same level” (with the remaining 30% being falls from heights). Source It is clear that ice and snow will increase the likelihood of these incidents.

Preventative Measures:

  • It is crucial that snow be removed from walkways and areas used by workers, and that ice be treated with some form of anti-slip coverage – whether it be sand, rock salt or something of the sort.
  • Non-slip footwear – many workers will have to work with slippery surfaces while out on the job. The right footwear choices can help prevent slipping on icy surfaces, such as work boots with a heavy tread, or even a removable tread can be placed over your footwear for added traction (please ensure your winter footwear meets your workplace standards prior to purchasing)

Protect your body – with the cold temperatures it is imperative that workers wear the appropriate clothing to stay protected. Layering your clothing allows you to remove and add layers as you begin to warm up or cool down. Wool is an excellent material to include in layering as it stays warm even when it gets wet. It is easy for workers to forget the potential dangers of working in cold temperatures when they are working hard, and their body has warmed up from physical labour but Hypothermia and Frostbite are very real dangers.

2. Hypothermia

– caused from a dangerous drop in body temperature. Hypothermia accounts for approximately 8000 deaths per year in Canada “Normal body temperature averages 98.6 degrees Fahrenheit. With hypothermia, core temperature drops below 95 degrees. In severe hypothermia, core body temperature can drop to 82 degrees or lower.” Source

Warning signs:

  • Shivering, one of the first warning signs that your body is getting too cold and you should seek warmer shelter, when shivering becomes violent or stops, cause for worry increases
  • Grogginess, inability to pay attention or think clearly
  • Slow, shallow breathing leading to little or no breathing as severity increases
  • Slow, weak pulse leading to weak, irregular or non-existent pulse

What should you do:

If you suspect yourself or someone is suffering from hypothermia get them to a warmer/dry location as soon as possible and call for emergency help. Keep the person in a horizontal position and warm them with blankets or skin to skin body heat. If they are conscious give them something warm to drink. When hypothermia is severe people can actually appear to be dead so it is important to keep warming them until help arrives! Source

3. Frostbite

– is caused by the freezing of your skin and the underlying tissues. Source Frostbite most commonly occurs on hands, feet, noses and ears. Frostbite can range in severity but it is never something to be taken lightly. In severe cases nerve damage, blackening of skin and skin infections can occur.

Warning signs:

  • a prickly burning sensation, leading to numbness
  • discolouration of skin – blueish/white or grayish/yellow, hard or waxy-looking skin
  • clumsiness due to joint and muscle stiffness
  • blistering after rewarming, in severe cases Source

What should you do: (as recommended by the Government of Canada)

Passive warming – move to a warm room, wrap yourself in blankets or reheat your body by skin-to-skin contact with another person

Active warming – this can be done along with passive warming. Add heat directly to the frostbitten area. The idea is to thaw the injured skin as quickly as possible without burning yourself. Thawing frostbitten skin is very painful so the injured skin should be placed in water that is just above body temperature. Do not rub, massage or shake the injured skin because that can cause more damage.

Severe frostbite requires immediate medical attention. While you are waiting for help to arrive begin treating it with passive and active warming. Source

The Ontario Government's legal requirements for employers to train staff of hazards specific to weather conditiions

Winter weather brings the fun of many winter activities but also the risk of the injuries listed above. It is important to remember these safety tips while at work and at home this winter. With the proper care taken all three causes of injury can be greatly prevented.

Stay WARM and SAFE this winter season.

Sources:

https://www.canada.ca/en/health-canada/services/healthy-living/your-health/environment/extreme-cold.html

https://canadasafetycouncil.org/the-cold-facts-on-hypothermia/

https://www.mayoclinic.org/diseases-conditions/frostbite/symptoms-causes/syc-20372656

https://www.webmd.com/a-to-z-guides/what-is-hypothermia#1

https://www.wsps.ca/Information-Resources/Topics/Slips,-Trips-and-Falls.aspx

Share

EPA Reg. 347 C-12 Waste Transportation Driver Training

As described in Regulation 347, the transportation of municipal waste, liquid industrial waste or hazardous waste requires driver training in order to “ensure that wastes are effectively managed from the point of their generation to where they are ultimately processed or disposed of. To provide this necessary control, the regulation includes definitions for different waste types and detailed requirements for a range of waste management activities.” Source

 

Men standing beside spill totes on side of road with truck in distance   If you have a waste management system that has an ECA (Environmental Compliance Approval) or registered EASR (Environmental Activity and Sector Registry), you will typically have a requirement for a certificate to be held in the waste transportation vehicle, indicating that the driver has received this training. The certificate must have specific information such as the driver’s name, the name of the business, the ECA or EASR number, it will also contain information such as the date the training was completed as well as the name and organization of the trainer that provided this training. The certificate should remain with the driver at all times while on-duty, as any regulatory officer can ask the driver to produce this card . Should the driver not have a compliant card or not have the card in his or her possession, fines can and will occur. It is also imperative that your company contacts the local municipality to find out what they consider hauled liquid waste, as this can vary from site to site.

In May of 2012, on the Trans-Canada highway, a septic tank truck caught the ditch and lost control, more than 3000 liters of raw sewage, seeped into a nearby creek, creating algae build-up and causing fish and other wildlife to suffer. Environmental impacts of this nature are incredibly difficult to rectify. The ongoing cost of water filtration, wildlife reintroduction, and forest rehabilitation can reach into the millions of dollars. Knowing how to respond to any type of spill you may have and reacting accordingly is imperative and can greatly reduce a chance of any environmental impact.

This government required training is put in place for the betterment of the employee(s), the environment and to reduce adverse affects to human health and the environment.

Article written by Liisa Punkari for MySDS Inc.

At MySDS Inc. we offer an online C-12 course, as well as an in-person instructor-led customized course (recommended for groups of 15+).  

C-12 COURSE REGISTRY

CONTACT US

 

Share