New! Drive time data for cars, trucks, walk time on ZoomProspector

We’re thrilled to introduce yet another new feature on ZoomProspector: adjustable drive time analysis for cars, trucks and walking. This is a game-changer for prospective investors who need to assess transportation logistics, commute times and travel distances for target clients travelling in different ways, on different days and at different times. In keeping with GIS Planning’s ongoing commitment to excellence in the user interface, we’ve designed this feature to be intuitive, visual and easy for your website visitors to find.

The new drive time analysis is easy to find – it’s an enhancement of the radius/ drive time buttons at the top of every single property and pinpoint report. Now when you click “Minutes,” you’ll see icons that let you select car, truck or walk, with an additional option to click on and adjust the date, time and destination – from or to the selected location. We’ve made it even easier by also adding these options directly on the map for those website visitors who prefer to make adjustments over there.

Miami Dade ZoomProsepctor walk drive truck timeIt’s easier than ever for economic developers to inform site selectors and businesses making location decisions as they research long and shortlists of suitable communities and properties. You can read more about our new adjustable drive time analysis here. You can also click here to learn more about the other map tools that make ZoomProspector the most innovative and user-friendly online GIS data tool for site selection?

Would you like to learn more about how ZoomProspector can help drive investment to your community? Click here to schedule an online meeting and demo.

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How ZoomProspector makes you look like an economic development rockstar

GIS Planning’s clients range from small towns with a single economic development person (who often also handles duties at the chamber, the city manager’s office etc.) to large cities or regional and statewide economic development agencies with large staffs.

But no matter the size of the EDO is, they always have more projects and incoming requests than people or time.

Fortunately, GIS Planning clients can rely on the equivalent of an extra staff member with ZoomProspector working for their region.

Closeup portrait happy excited young economic developer celebrating successZoomProspector is available to answer questions 24/7 from anyone who comes to your website, whether they’re a potential investor, site selector or local entrepreneur. The industry’s leading GIS web tool for economic development can always be relied upon to offer accurate, up-to-date information in clear, visually compelling ways. And while it can’t crack a clever joke in meetings, celebrate birthdays or join co-workers for drinks after work, it will also never take a vacation, steal your lunch from the fridge or leave the coffee pot empty.

Reliable, smart and unflappable, ZoomProspector is the staff member every economic developer wants on their team. It makes everyone around them look good by helping them succeed. It makes you look like a rock star by facilitating quick, reliable research and helping generate beautiful, branded reports and polished proposals.

We have clients who speak with businesses only after that business has (in effect) qualified themselves by gathering information and answering questions, using the powerful analytical tools and extensive datasets provided by ZoomProspector.

In a fast-paced digital world where people want that information before they take time to pick up the phone and connect in person, ZoomProspector offers a critical competitive advantage. In many cases, simple questions about a community’s demographics, labor force, businesses, wages, etc. can be answered on the public ZoomProspector site using a few clicks of a mouse button.

As the most intuitive and user-friendly GIS site selection data tool on the market (by a long shot), they don’t need training or guidance to do so. You can rest confident that you aren’t losing leads before you even know they exist.

When more extensive data requests or RFP’s come in, GIS Planning clients have the ability to pull down and compose sophisticated reports on their community, with custom mile or drive time analyses around specific available sites or buildings, or around a pinpoint on a map. They can easily build and export reports from ZoomProspector in a few minutes. When our economic development clients receive incoming requests from elected officials, members of their community, academics or journalists, they too can be handled easily and quickly. Thus such request is transformed from a time-consuming nuisance to an easily handled opportunity to network, engage and build or bolster relationships with stakeholders.

Our drag and drop proposal generator now enables our clients to begin a response to an RFP, or begin crafting a proposal, with one click, and from there it’s easy to include available sites and buildings with relevant data reports, even include video and photos.

Best of all, anyone can perform the same high-level, detailed analyses on ZoomProspector at any time of day or night. GIS Planning created ZoomProspector to be a public-facing, easy-to-use source open access data portal. Economic developers can simply point to their own public website to answer basic questions, direct marketing campaigns to the website as a “call to action”, and make their website an integral part of their information toolkit.

With our ZoomTour platform, our clients can go even further and offer an online immersive experience, using media ranging from still photos to video to drone footage, and (of course) GIS Planning data tools, to provide a guided tour of a community (or a part of the community like the downtown area, or specific business clusters etc.), available 24/7, 365 days per year.

Learn how GIS Planning’s innovative GIS data tools for economic development can serve your community. Book a demo today!

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Considering a SaaS Platform for Citizen Request Management? Here are Some Key Questions to Ask

Local governments are continually looking for ways to streamline their operations. But with increasing citizen demands for more modern and accessible digital services, along with limited and declining budgets, bridging all of these needs can be a challenge. A growing number of municipalities are moving to manage these challenges by adopting Software-as-a-Service (SaaS) platforms for core operating functions.

In this article, we take a look at some of the key things to consider when selecting a SaaS solution specifically to underpin your citizen request management process.

Does the Service align well with your operational needs?

The answer to this question obviously needs to be a resounding yes, however when evaluating cloud-based citizen request management solutions it is critical to start with a clear understanding of what your true needs are – both immediate and longer term. First and foremost, preferred solutions should be designed from the ground up with the needs of local governments in mind for the best chance of a successful implementation. Where not the case, adaptation to your process requirements will likely be more difficult and prone to failure. Be equally wary of solutions that offer feature functionality that you can’t or won’t actually use as this will normally drive unnecessary cost, and also lead to sub-optimal usability and poorer uptake by staff. To fully benefit from the cost savings promised by moving to the cloud, also look for solutions that include tools that can be used by trained administrators within your organization to configure and customize the SaaS solution to your specific requirements without costly custom software development.

What considerations exist to keep the citizen fully engaged in the Service Request Management process?

In all aspects of local government operations, citizen engagement as a strategy to create better and more livable communities is seeing increased emphasis. Yet too often citizen involvement in the service request management process takes a back seat to internal tracking against the municipal assets that the requests relate to. Solutions that keep citizens at the forefront will leave them feeling well served and more compelled to contribute to the process. For example, a well-designed citizen request management platform should support multiple channels for the purpose of accepting requests so that citizens can interact how and when it works for them. Solutions should also be mobile friendly, automate communications for real-time status updates, respect WCAG guidelines for accessibility, and include on-line capabilities for citizens to view and comment on the requests they raise.

What do the SaaS vendor’s track record and reputation look like?

As is the case with any product or service purchase, an understanding of a vendor’s previous experience is a great leading indicator or whether their offer is right for you. When it comes to citizen issue tracking, look for companies that have been around for several years and that can demonstrate success with local governments having similar operations to your own. Speaking directly with appropriate reference customers should be a given. Credible software review sites like G2 and Capterra are also highly useful to gauge customer experience and success and to compare the different options that are available to you.

What happens to my pre-existing data?

If you are currently using an on-premise system for citizen service requests or have other sources of data that you have invested in over time, it is worth understanding the potential and ease with which this data can be preserved. Ideal solutions will provide administrative tools to simplify the data import process. And where source data needs to be cleaned or transformed to make this possible, your SaaS solution vendor should be able to provide professional services expertise to support required ETL efforts.

Can I take a graduated approach to switching over?

Setting aside the many benefits of a cloud-based solution, new technology will always involve change for your staff and, for this reason alone, you might be interested in starting small and evolving the use of the new platform over time. For managing citizen service requests, solutions that you consider should easily support adoption by a single department or limited number of users in parallel to other departments continuing with existing processes. This can reduce risk, provide an opportunity for user feedback and help to validate the business case for other departments.

What assurances can the vendor provide regarding security, performance and resiliency?

Continuity of your operations and security of your data are critical considerations, and a cloud approach necessarily involves placing trust in your selected vendor to have these in hand. For vendors with any significant customer base, the good news is that these requirements should have received a lot of attention and certified experts will likely have been involved in architecting and securing the hosting environment. But given the nature of citizen request data, you will want to make sure that an acceptable privacy policy exists and that handling of personally identifiable information is understood. It is also important to know what safeguards exist against DDOS attacks or other malicious behaviours, and whether redundancy exists for high availability and disaster recovery purposes. And finally, you will want to ask questions about data backup procedures that are in place, including frequency and location.

How well is integration with other systems supported?

If you find yourself in a position where you need to integrate the citizen request solution with other back-office systems, ask how these integrations can be supported for your unique use case. The principal needs are for the vendor to provide open APIs that allow for secure data exchange between systems, along with professional services to support these efforts. If a vendor has created pre-built connections to leading application integration hubs like Zapier even better as this could greatly reduce the effort and cost involved.

What onboarding, training and support resources are provided?

No evaluation would be complete without gaining a high-level of confidence that onboarding will go smoothly and that your vendor will be there to support your success with the selected citizen request management platform over the long term. Mature vendors will employ a customer experience team and provide a proven process to get you up and running quickly, train your administrative personnel and end users, and guide you through branding and configuring the solution to meet your specific needs. Also look for a searchable online knowledge base where answers to common questions can be found, and a robust and responsive ticketing process for situations where additional vendor expertise is needed.

What are the details of the pricing model?

A clear benefit of moving to the cloud is that it avoids any upfront CAPEX spend when municipal budgets are tight, however the SaaS solution that is right for you should result in lower total cost of ownership over the long term. Costs for available citizen request management solutions are highly variable so, first and foremost, look for a service that is priced right for the operating scale of your municipality. Depending on the simplicity of the pricing model, costs may vary based on metrics like user counts, data storage requirements, transaction volumes or number of modules included. As discussed above, your use of the platform could very well expand over time and any potential price increases should be easy to understand and reasonable.

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Congratulations to the Municipality of Meaford!!

Congratulations to our AccessE11 customer, the Municipality of Meaford for receiving the 2021 CAMA Willis Award for Innovation!

The Municipality of Meaford has received national recognition for its “Report a Concern” AccessE11 Website Portal from the Canadian Association of Municipal Administrators (CAMA).  The Municipality was presented with the 2021 CAMA Willis Award for Innovation, in the Under 20,000 population category, during a Virtual Awards of Excellence Ceremony held May 11th.

Meaford identified the need to adopt technology that would integrate and provide a streamlined process in managing citizen requests.  As a result, the municipality partnered with AccessE11 for the implementation of a cost-effective, robust, cloud-based software solution focused on the supporting the municipality’s requirements related to customer management. This is a “lean six sigma” software solution, which is deep-rooted and focused on addressing the needs of the customer first.

 “CAMA is pleased to recognize the Municipality of Meaford for the innovation and best practice being demonstrated by their website portal,” said Jake Rudolph, outgoing president of CAMA and Chief Administrative Officer for the City of Nanaimo, BC.  “Using technology that allows residents to report their concerns online is a great way to enhance limited resources, put the customer first, and gather data for planning purposes.”

Watch the video here

Congratulations Meaford!!

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What type of testing is right for your website – Understanding the difference in website testing

In the last few weeks there has been a rise in reported malware and malicious attacks on small municipalities. Testing of three small municipality websites in recent weeks by our team has resulted in failures on all sites basic security parameters. We often hear small organizations saying they don’t need to worry about attacks, they aren’t “big enough” but anyone can be a target.

Regular testing your website for known vulnerabilities and emerging threats should become a part of your Cyber Security Road Map. The first step is identifying the type of web testing that is right for your infrastructure. Here are a few key questions to consider;

1) Where is your website hosted – do you host it yourself? Is it hosted by a third-party?
2) Who is responsible for the security of the host system, the operating system?
3) Do you have a web application firewall such as CloudFlare in front of your website?
4) Is your website a static page with content?
5) Do you have a login and if so what type of data is behind the login? Customer, pricing, private personal?
6) Do you have any API interactions with other applications?

When you start down the road of testing your website you want to consider the host operating system and the application. There are two key types of testing available, fully automated scanning and manual testing. Fully automated scanning is used for both host operating systems and web applications. The host operating system scan will scan for all currently known vulnerabilities affecting that operation system. It will report back on the CVE, the risk and usually suggested remediation tips. The same is true for the web application scanning. The fully automated web application scanner will scan your website at a minimum for the OWASP top 10 vulnerabilities and report back on risks and remediation. https://owasp.org/www-project-top-ten/.

Manual testing means that you have an actual person who is using various methods to determine the security of a host or the application and If the rules of the engagement permit, they will attempt to exploit a vulnerability and gain access, modify content or download information. There are varying degrees of manual testing, the simplest is one tester and one day and the more extensive 2 testers and 5 days of testing.

The type of test that is required for your website really depends on two main factors –

 

1. Have the host and application ever been tested before?

2. What is the criticality of the data being processed or stored on this site?

 

For example, if you have a very static page of content that is hosted by a third party, chances are a good OWASP 10 scan of you site will be sufficient to let you know if you have any glaring misconfigurations that could lead to a website defacement or potential attack on your site. If your website has a login and you allow users to sign up for accounts and host dynamic content, you would want to make sure you consider a manual test at least for the first test. Once a thorough baseline has been established for the site, testing can become more routine and automated.

We recommend you develop a plan for testing and make sure to include the above considerations. There might be special notifications you have to give in writing to a third party before you test an application, you might have to have a testing IP whitelisted in a web application firewall, you may need special accounts set up in the application for testing.

If you are unsure what type of test is right for your website, reach out to us and we will be glad to discuss options with you.

http://www.mi613.ca

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The Importance of Third Party Vendor Assessments

Lessons learned from Cyber Incident Response

We are finding many companies that have experienced a Cyber Incident are not performing even the most basic Third Party Vendor Risk Assessment.

It is absolutely imperative that if you engage with a vendor you understand the associated risks.

5 simple questions can lead you to be a better understanding of your Vendor risks and a quicker recovery from an Incident:

 

  1. Is there an identifiable Leadership team?
    • Who is accountable?
    • Would you be able to escalate or contact them?
    • Where are they located?
  2. Do they have an Incident Response plan and Reporting Structure?
    • Do they have a response plan?
    • Are there dedicated phone numbers or emails for reporting incidents?
    • Are ticket numbers assigned and tracked?
  3. Who is responsible for security within their Organization?
    • Is there someone who is responsible for security?
    • Is there a defined role or is it an off the side of the desk of another role?
    • Does the company reside in a country that has Breach Reporting responsibilities?
  4. Do you have a Service Level Agreement for responding to incidents?
    • Do you have a defined Incident/Severity matrix with set response times?
    • How do you escalate an Incident?
    • What is your communication cadence?
  5. Can they demonstrate their current level of Cyber Security Compliance?
    • Can they demonstrate the framework they adhere to? (NIST/CIS)
    • Do they disclose if and when they do vulnerability/penetration testing?
    • Do they have any risk reports (SOC 1, SOC 2, PCI or DSS) they can share?
    • Do they have patch management?

It is important to develop a Third Party Cyber Security Screening Assessment before engaging in a new contract. We can walk you through the process and helping you to understand your Cyber Risks.

 

Let’s talk Cyber!

http://www.mi613.ca

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Key Considerations for Local Government Software Adoption

When it comes to adopting new software, local governments have historically been somewhat cautious. And you can understand why. Government authorities face a number of unique challenges and must operate under certain constraints that do not always apply to others.

For instance, local government systems that are public-facing must be highly reliable because they have to be online 24/7/365. They must also be private and secure, particularly where personally identifiable information for residents comes into play.

Furthermore, they must have the ability to serve a large number of users. Unlike commercial businesses, a local authority’s target audience is the entire population of a region. Meaning systems have to be capable of supporting multiple languages and accessibility needs and be able to withstand unexpected surges in demand.

Civic Pulse recently conducted a survey asking local officials what they look for in government software. In order of importance, their top criteria included affordability, low “total cost of ownership”, and local government fit. Ease of use was important too, as were strong service and support.

The results indicate a clear pattern. Local governments are not averse and, in fact, are looking to implement better software. But successful solutions must easily adapt to existing processes, constraints, and practices. Otherwise, most local officials will be reticent to implement them.

Local Government Fit

Local governments want software that provides them with extra “capabilities” but that doesn’t necessitate massive changes to existing processes. However, unless they are built from the ground up with municipalities in mind, off-the-shelf solutions rarely mesh well with existing municipal operations and often fail during implementation. And even if they can be customized to do what is necessary, the amount of work, risk and cost usually increases to the point of being untenable – particularly for smaller municipalities.

The problem is this: local governments can’t make do with one-size-fits-all software anymore. As the Civic Pulse research shows, local authorities differ from each other significantly across multiple dimensions.

Total Cost of Ownership (TCO)

More than ever, municipalities are dealing with severe budget constraints. COVID-19 continues to affect our communities in terms of public-health, socially and economically, and local governments are bearing the brunt of this. Reduced revenues coupled with the need to maintain existing services and direct more money to public health have come at a significant cost.

Not surprisingly municipalities are looking for ways to control their expenses, including how they are choosing to implement new software solutions.

What is TCO?

Simple: it’s the sum of all direct and indirect costs associated with buying, implementing and managing the software over its duration of use.

There is a wide range of factors that impact TCO. For instance, easy-to-use software lowers TCO because staff time to learn and use the software is reduced. Software with exceptional vendor service and support also has a lower TCO because resolution of software issues or response to user queries happens quickly.

Software vendors that will appeal to local government brands feature comprehensive knowledge bases for self-help, online training, and dedicated remote support capabilities. Increasingly, vendors are moving to show government departments their return on software investments in real-time. Measuring the TCO against labour-saved by the solution gives local governments the data they need to justify continued spending.

Affordability

Affordability is perhaps the biggest constraint for government departments looking to purchase software. Local governments need to keep their infrastructure costs low to continue providing high-quality, front-line services to the public.

Consistent with what is happening in the private sector, local governments are embracing cloud-based solutions that minimize large capital purchases and the need for additional in-house IT resources. This has the added benefit of allowing the infrastructure to scale with demand, ensuring that any unnecessary spend on infrastructure is avoided. Flexible pricing models that allow local governments to choose the capabilities they need a la carte are also attractive.

AccessE11 – Built for Local Government

A large number of local governments have selected AccessE11’s citizen request software precisely for the reasons described above. With AccessE11, local governments get a solution that is:

• Created with municipal operations in mind

• Extremely simple to adopt and use

• Adaptable to each municipality’s unique needs without costly software development

• Cloud-based and accessible from anywhere on any device

• Affordable for municipalities of any size

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How have the pandemic adaptations affected your Physical Security?

Well into the COVID19 pandemic, organizations, governments big and small have had to take measures and make changes to their environments to adapt to the needs of their staff, customers, their service delivery model, requirements of health science, government agency regulations and perhaps “new” industry best practices and of course the ever-changing virus.

These measures have evolved into many different things. We’re going to specifically focus on physical security devices.

Two of the pervasive items that have been introduced in many environments are plexiglass and signage.

Organizations have installed plexiglass barriers at intersection points of personnel as they have the potential to interact with other personnel, customers, vendors, etc.

Informative signage itemizing physical distancing rules, self assessment health protocols have been placed all around in both strategic and random locations within the environment to ensure every opportunity for personnel and visitors to be informed.

Funny thing about all of this plexiglass barriers and signage.

In some cases, not all, we have inadvertently defeated some or many of the installed security devices functionality and purpose. That is, their ability to monitor, detect and alert (alarm).

  • Motion detectors blocked, unable to provide proper coverage
  • Cameras experiencing sun flare reflection off plexiglass
  • Nuisance alarms due to swinging signage on the increase
  • And other unforeseen affects

There are incidents where this is enough of this added material, that areas, although devices are active and functioning as per specifications, are unable to detect properly – leaving areas with no security detection or proper monitoring.

We have the answers.

Let’s go for a (physically distanced) walk and have a conversation.

Your security risk plans are more than just a motion detector or even a strategic camera placement.

We can Help.

Plan the Work. Work the Plan.

Should your Municipality need assistance, contact Michael White Group today, and we will be happy to answer your questions or provide quotations.

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$31 million Canada Healthy Community Initiative – open for proposals

The Government of Canada announced that the Community Foundations of Canada with the Canadian Urban Institute are open to receive and review your proposal for access to $31 million under the Healthy Communities Initiative.

https://youtu.be/1smdTfZF-zE

 

I attended the Canada Healthy Community Initiative launch webinar February 9 and reviewed the applicant guide which is focused on the increased recognition of social and digital infrastructure that contributes to healthy community outcomes. The applicant guide makes it easy to understand if your organization can apply.

 

The projects eligible for funding need to serve the public or a community disproportionately impacted by Covid19 and fall within three healthy community initiative themes, one of them being community projects that use innovative data and technology solutions to connect people and support healthy communities. Community projects that use digital technologies and solutions to encourage citizen engagement, use open data, online platforms or physical digital devices for public benefit.

All budget items must be project related and expenses occur between April 1 2020 and June 30 2022. Details on how anticipated expenses are outlined in the budget are included in the applicant guide.

You need to demonstrate community engagement. Planned continued engagement with the community to receive feedback on the project may also demonstrate the role of the community in delivering the project. Your team can also elaborate on your equity approach and principles for the project and how it relates to community outreach and feedback.

All projects focusing on the theme of digital solutions and any project that handles public data should demonstrate best practices of digital design and responsible data management. The good news for you and your organization is that Athena Software meets the needs for inclusive design and data management.

 

Athena can provide details on data management considerations including:

Collection – who can collect the data

Access – who can access the data

Use – Who can use the data

Openness – What data is attributed to an individual

Compliance – PIPEDA

Minimum funding is $5000. Maximum funding is $250,000

 

All budget items must be project related and incurred April 1 2020 to June 30 2022. The government provided a budget template in excel. We created a proposal for the Canada Healthy Community Initiative and integrated it with the budget template to help give you a head start on filling out the form. Let me know if you are interested in the proposal and excel budget template and we will send you the forms to begin the process.

 

The first round of funding opened February 9 2021 and will close March 9 2021 5 PM PST. Review committees begin making decisions March 10. All applicants will receive results by April 30 2021.

The second round of funding opens May 14 2021 9:00 AM AST and closes June 25 2021 at 5 PM PST. Applicants that did not receive funding in round one can apply for funding in round two. Review committees begin making decisions June 26. All applicants will receive results by August 13 2021.

 

You will need to check which region your project is in before you apply with the link to the map in the application guide. You will also identify the amount you are applying for. Any project over $100,000 will be reviewed at the national level.

 

Your application will be evaluated with many others in each community. Your application must meet the basic eligibility criteria including project rationale, community engagement, outcomes, project implementation and readiness fulfilling all of the following criteria:

 

  • Submitted by an eligible organization, and provides documentation
  • Responds to needs arising from COVID-19
  • Creates or adapts public spaces, or programming or services for public spaces in the public interest
  • Demonstrates consideration of and connections within the community
  • Serves the general public or a community disproportionately impacted by COVID-19
  • Falls within the Healthy Communities Initiative theme(s)
  • Submitted with a complete budget
  • Is requesting between $5,000 and $250,000
  • Incurs expenses between April 1 2020 to June 30 2022

Please join me March 5 at 1 PM EST for a hands-on webinar as we share ideas from communities that use Penelope to assist those most affected by Covid 19 and review proposals for new and current agencies using Penelope. You can find the registration page on our Athena web site. Hope to see you there. If you have questions before then call or email. Until then stay safe. We will see you soon.

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Code Enforcement with AccessE11

The mandate of municipal government is to provide access to civic amenities and to ensure that residents follow the local laws and ordinances adopted by City Council.

In general, there are operating processes in place to monitor and enforce these municipal codes. However, it is often the residents themselves that witness and report code violations, at which point the municipality’s responsibility is to initiate an investigation and resolve the situation. When this occurs, there are additional complexities involved, with many municipalities struggling to track and meet their service targets to address citizen-initiated complaints. Any departments responsible for code enforcement must triage citizen complaints across a diverse range of property maintenance, parking, noise, nuisance and other issues. Then, activities must be coordinated with officers in the field, all actions tracked, and any documents consolidated until compliance is reached.

Using the AccessE11 service request management platform, multiple municipalities have streamlined and automated their code enforcement approach, making it effortless for staff to capture citizen complaints, assign the right team, resolve the underlying issues, institute centralized tracking and record keeping, and easily report on issues individually or on an aggregated basis.

Capturing Code Issues

Increasingly, residents expect to be able to interact with their municipality in the same way they do private-sector organizations via multiple channels, and this applies equally to code enforcement.

In light of this, AccessE11 has created a platform that allows citizens to report their concerns online, by email, and using integrated mobile apps. Categorization of each violation by category (permit issue, graffiti, trash & debris, noise etc.) is completely flexible, and geolocation of the issue and inclusion of pictures/other details is simple.

Once reported, the software automatically creates a case to track the issue, acknowledges receipt to the citizen, sets follow-up and due dates, and routes the case to a specific staff member. Moreover, it immediately makes the information available in configurable dashboards, embedded maps and reports to provide a centralized, cohesive view of all past and ongoing code enforcement activities.

Processing Citizen Issues

Inspections are an integral part of the resolution process and, to that end, code enforcement officers are provided with an up to date and prioritized view of the complaints they need to follow-up with the AccessE11 mobile app for staff. Depending on whether or not a violation is observed, an officer on location can close the case immediately, or further document it with corrective actions and a date for a follow-up inspection if required.

Some municipalities also use code sweeps within delimited geographical areas as a proactive means of enhancing the safety, cleanliness and conditions of a neighbourhood. In this scenario, officers can create cases for tracking purposes directly using the mobile app. All relevant information is seamlessly and centrally logged with no need for the officer to visit the municipal office simply to enter data.

From the time an issue is reported through to closure, departmental managers, assigned staff and, to an appropriate extent, the reporting citizen are kept informed with automated, real-time notifications. Code enforcement teams are able to work seamlessly and avoid crossed wires. The reporting citizen can also get updates on their concern at any time by visiting AccessE11’s citizen-facing portal.

Operational Effectiveness

Citizens demand services from municipalities, but they also expect them to use tax dollars wisely. Authorities have a duty to avoid waste wherever possible and act in the public interest.

To that end, they need systems that allow them to make informed decisions and measure the success of their activities. AccessE11’s platform allows code enforcement departments to visualize and report on valuable data, letting them make evidence-based decisions. Managers can prioritize tasks, collect data on current and historic trends, measure against service targets, and gauge the effectiveness of the municipality’s response to issues. This data-driven approach enables managers to get a better handle on the overall efficacy of their teams, as well as the productivity of individual members.

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