Sharpen Your Leadership & Team Development

An Introduction to Emergenetics!

The cost of Miscommunication is high!!! A recent International Data Corporation study puts the cost at $620 per employee in companies with 100,000 or more employees.  It can soar to a whopping $4200 per person if an organization has 100 or less.

If you are intrigued by the idea of developing your personal and professional potential, as well as that of others, you will undoubtedly be interested in Emergenetics, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences, and help you to communicate more easily and effectively with others. 

Using a well-developed questionnaire designed to explore your strengths, and through an intellectually engaging and socially stimulating training experience, you will discover that Emergenetics is both simple to understand and easy to use. The profile, which is based on a wide body of academic literature covering psychology and neuroscience, is introduced through experiential learning. You will be fascinated not only by the human dynamics but the resulting practical applications as well. 

Through the workshop, you will:

  • Increase self-awareness
  • Discover others’ perceptions of you
  • Communicate more effectively
  • Make informed decisions
  • Value your inherent talents
  • Recognize core values

Who should attend:

  • Individuals seeking a deeper understanding of themselves and others
  • Managers who aspire to build cohesive teams
  • Consultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations 
  • Coaches/mentors and psychologists who are interested in gaining additional insight into their processes
  • Educators who desire to enhance their effectiveness with students and staff

Enroll soon as space will be limited.  Register here

We look forward to meeting you at this exciting event on Friday, Oct 4, 2019 in Toronto and to sharing a simpler, easier way to understand yourself and others with the neuro-science of Emergenetics!

  • Details:
  • Date: Monday, October 4, 2019
  • Location: Ryerson Oakham House, 60 Gould Street, Toronto, ON  Google Map
  • Time: 8:30 AM to 1:00 PM
  • Facilitator: Karen Elkin
  • Cost of Workshop and Profile: $249 (Click below to enroll)

If you’d like more information, simply respond to this email or call 905.636.0797.

Gail Green, Emergentics Ontario

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Speaker Series – Three Easy Steps to Better Internal Communications

Thursday, June 27, 2019, 1:30 PM – 2:30 PM EST
Cost: $149/person
Register now

As a municipality, your organization is focused on issues “out there” – improving situations that impact your stakeholders, delivering essential services and addressing difficult challenges in your community. Because of that focus, it’s sometimes difficult to find time or resources to focus on what’s happening within your organization, which means internal communications are often overlooked.

This webinar will make it easy for you to tackle that one big project that keeps getting pushed to the bottom of the list – your internal communications plan! Why is it so important? Internal communications are what make your organization tick.

Learning Objectives:
Understand the importance of maintaining strong internal communication channels.
Learn how to develop an internal communications plan and how to apply it to your organization.
Recognize how you can bring your internal communications from “good” to “great” with easy tips.

Length: 1 hour

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The Extraordinary Coach Workshop

Leaders who coach and develop others have a huge impact on bottom-line results.

In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.

SPECIAL DISCOUNT for muniSERV Members

SAVE: $150 (1 DAY) OR $250 (2 DAY)

Learn more and Register Here

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Meeting of the Minds Workshop

If you are intrigued by the idea of developing your personal and professional potential, as well as that of others, you will undoubtedly be interested in Emergenetics, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences, and help you to communicate more easily and effectively with others.

Using a well-developed questionnaire designed to explore your strengths, and through an intellectually engaging and socially stimulating training experience, you will discover that Emergenetics is both simple to understand and easy to use. The profile, which is based on a wide body of academic literature covering psychology and neuroscience, is introduced through experiential learning. You will be fascinated not only by the human dynamics but the resulting practical applications as well.

Through the workshop, you will:

• Receive a behavioral and thinking style profile that will reveal you innate strengths
• Increase self-awareness
• Discover others’ perceptions of you
• Communicate more effectively
• Make informed decisions
• Value your inherent talents
• Recognize core values

Who should attend:

• Individuals seeking a deeper understanding of themselves and others
• Managers who aspire to build cohesive teams
• Consultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations
• Coaches/mentors and psychologists who are interested in gaining additional
insight into their processes
• Educators who desire to enhance their effectiveness with students and staff

Enroll soon as space will be limited.

We look forward to meeting you at this exciting event on Tuesday, May 14, 2019 in Mississauga and to sharing a simpler, easier way to understand yourself and others with the neuro-science of Emergenetics!

Details:

Date: Wednesday, June 19, 2019
Location: Regus Toronto Airport Centre, 2425 Matheson Blvd East, 8th floor, Mississauga, ON Google Map
Time: 12:00 PM to 5:00 PM
Cost of Workshop and Profile: $249 (Click below to enroll. After enrollment, instructions to take your Emergenetics   Profile will be sent within 24 hours)

muniSERV.ca is proud to partner with Emergenetics to provide a special members discount.  

**muniserv Members use 50OFF promo code

Register Today!

Unable to attend?  Watch for our upcoming online version in June 2019.

If you’d like more information, simply respond to this email or call 905.636.0797

[email protected]
EmergeneticsOntario.com

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The Extraordinary Leader Workshop

In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused on delivering results.

The Extraordinary Leader Workshop presents a proven framework for helping individuals make a profound difference in their organization’s results, and in their own performance and development.

SPECIAL DISCOUNT for muniSERV Members

SAVE: $150 (1 DAY) OR $250 (2 DAY)

Learn more and Register here.

 

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Public Speaking Mastery

Dear Tomorrow’s Success Story,
How badly do you want it?

Vicki Goodfellow Duke is a professional public speaking coach, and has been teaching Public Speaking, and Rhetoric at Mount Royal University since 1991. She was a National Examiner for Speech and Drama for The Royal Conservatory of Toronto from 1996 to 2001.

In Vicki’s Accelerator Group, you will learn and practice: how to overcome speech anxiety, how to overcome barriers to effective communication, how to design a successful presentation, and how to use PowerPoint effectively.

Starts June 18. $37.75/session.
Max 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/vicki-goodfellow-duke/

LevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?
Receive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills, gain experience & confidence. Discover your true potential.

The experts you want. The skills you need. No one standing in your way.
www.LevellingUp.ca
@Vicki Goodfellow-Duke
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

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3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.

Our programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality, content, and engaging delivery.

Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.

This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.

Accredited Courses Required
1-Day Delivering Responsive Customer Service
This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.

1-Day Managing Difficult Clients and Situations
This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

1-Day Conflict Resolution
Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

To Register, please click here

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The Mediocre Leader – Pt.3

The world is full of mediocre leaders, and I am one of them.

But I don’t want to be mediocre, and I don’t believe I’m condemned to a life sentence of mediocrity. Most of all, if I have any compassion on those I lead, on those subjected to my middling skills, I have to get better.

In Part 1 of this article, I talked about how odd it is that we practice our leadership skills on those we lead. Unlike other high-skill professions (surgeons, speakers, pilots, musicians, etc.) that are practiced off-line, our expectations of our leaders are apparently so low that we allow them to practice while performing.

Is an Effective Leader Simply a Well-Practiced Leader?

Before I get completely hung up on the idea that a significant quantity of deliberate practice is all that’s required to make me an awesome leader, I am forced to consider that there is much debate around Ericsson’s work. The debate doesn’t challenge the value of deliberate practice, or even the 10,000-hour marker. Rather, it suggests that inherent, non-trainable traits differentiate the best from the rest – such as height and bone structure in sports.

This debate makes sense to me, and completely I agree that effective leadership requires more than just deliberate practice. However, unlike height and bone structure, the traits that differentiate the best leaders from average leaders ARE trainable. In my experience, these differentiators are a leader’s principles – the leader’s beliefs about herself, about others, and about how things operate in world at large.

Much has been published regarding leadership principles by Ray Dalio, John Maxwell, Simon Sinek, Patrick Lencioni, Brené Brown and many others. Desiring to improve their “leadership game”, many leaders (including me) voraciously consume this literature. We learn from, and are second-hand mentored by, these strongly-principled leaders, and we slowly change our bone structure – our differentiating traits.

Principled and Practiced

But, to be effective, a leader must be both principled and practiced. And while I’m very much looking forward to my next shipment of principle-focused books from Amazon, I just can’t help but be disappointed with my lack of attention to deliberate practice.

To create opportunities for deliberate practice of leadership skills, LevellingUp was formed.  At Levelling Up, we help growing leaders quickly become exceptional leaders by connecting them with expert mentors & coaches.

Visit us at www.LevellingUp.ca

The experts you want.  The skills you need.

 

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Customer & Employee Experience – 22nd Annual Conference

Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX.

Here’s what to look forward to:

• A bucket-list-worthy lineup of main stage speakers will break down their pivotal moments in achieving CX and EX greatness

• John F. Lettieri (CEO & President of HERO Certified Burgers)

• Duncan Bureau (President of Air Canada Rouge)

• Lisa Lisson (President of FedEx)

• Leading brands will share CX and EX programs they’ve built that ignite new business opportunities, expand customer relationships, and grow revenues in public and private sectors

• Network with and learn from some of the brightest minds in your field – colleagues, exhibitors, thought leaders

Don’t Miss Out: This conference is sold out every year, so register early to secure your seat. We promise you will DISCOVER new insights, LEARN from the best, and be INSPIRED to drive real change to achieve CX & EX success.

25% Discount (off regular rates) for Public and Not-For Profit Sectors Attendees

CONTACT US
[email protected] | 905-477-5544 | http://conference.mycspn.com/ | 25 Royal Crest Court – Suite 201, Markham ON L3R 9X4

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The Mediocre Leader – Pt.2

The world is full of mediocre leaders, and I am one of them.

But I don’t want to be mediocre, and I don’t believe I’m condemned to a life sentence of mediocrity. Most of all, if I have any compassion on those I lead, on those subjected to my middling skills, I have to get better.

In Part 1 of this article, I talked about how odd it is that we practice our leadership skills on those we lead. Unlike other high-skill professions (surgeons, speakers, pilots, musicians, etc.) that are practiced off-line, our expectations of our leaders are apparently so low that we allow them to practice while performing.

Not all Practice is Good Practice

In his groundbreaking 1993 paper “The Role of Deliberate Practice in the Acquisition of Expert Performance”, cognitive psychologist Anders Ericsson explains “many characteristics once believed to reflect innate talent are actually the result of [deliberate] practice”.

According to Ericsson, deliberate practice includes:

“A constant sense of self-evaluation, of focusing on one’s weaknesses, rather than simply fooling around and playing to one’s strengths. Studies show that practice aimed at remedying weaknesses is a better predictor of expertise than raw number of hours; playing for fun and repeating what you already know is not necessarily the same as efficiently reaching a new level. Most of the practicing that most people do, most of the time… yields almost no effect.”

You may have heard about Daniel Letiv and Malcolm Gladwell’s 10,000-hour rule – that a key prerequisite to mastery in any skill domain is 10,000 hours of practice. I quote Letiv contemplating that the 10,000-hour rule “doesn’t address why some people get more out of their practice sessions than others do”. Not only does Ericsson answer this with “deliberate practice”, but his research also lands on the 10,000-hour figure as a pre-requisite for mastery.

If 10,000 hours (or 5 years of 8 hours of practice 5 days a week) scares the pants off you, it has been established that 10,000 hours is insufficient in the most highly competitive fields such as the Olympics. Performances that were record-setting twenty years ago are now achieved in training by many competitive athletes! Or, maybe looking at this from a more reassuring angle, in pursuits where the bar is set low (like leadership?), significantly fewer than 10,000 hours are required to become outstanding. After all, the U.S. had 1 Olympic athlete in Rio for every 583,213 Americans – as compared to 1 people manager for every 4.7 employees.

As a musician and an athlete, I willingly adopt the discipline of focusing on weaknesses, and that (as Ericsson puts it) getting better “requires effort and is not inherently enjoyable”. However, in the realm of leadership, I don’t think I’ve ever invested in any deliberate, effort-laden, not-inherently-enjoyable practice. Given that I spend WAY more time leading people than I do in athletic competition and/or music performance, I profess this lack of investment doesn’t make sense.

Sure, I’ve spent over fifteen years – or 30,000 hours – of my career in positions of formal leadership and am therefore “highly experienced”. However, I grudgingly admit most of these practice hours match Ericsson’s description of “playing for fun and repeating what you already know” and will therefore “yield almost no effect”.

 

But practice obviously isn’t the only thing that allows leaders to achieve mastery – and we will talk more about that in part three of this series.

At Levelling Up, we help growing leaders quickly become exceptional leaders by connecting them with expert mentors & coaches.

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