Public Sector Leadership Series

 

Date: June 23, 2022
Registration Deadline: June 21, 2022

Public Sector has experienced more changes than ever in the past two years. And supply chain in the public sector has been evolving ever since. We have been leading public sector focused initiatives since the beginning of 2020 and this 1-Day event amplifies some of the pertinent issues that are impacting public sector decisions today such as procurement’s influence on organization effectiveness, move towards digital procurement, sustainable procurement, , the importance of supplier diversity, and more.

Speakers from last year include organizations such as City of Toronto, Metrolinx, City of Vancouver, NIGP, UHN, York Region Police, OECM, City of Ottawa, Treasury Board Secretariat of Canada, GTAA, HP Canada, Ministry of Transportation Ontario, Transport Canada and more. Frank Rochon, CEO of Supply Ontario also delivered his keynote speech, which you can watch here.

Some of the topics covered included:

  • Procurement’s Influence on Organizational Effectiveness
  • How have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience
  • Sustainable Procurement
  • Sustainable Goods Movement
  • Impact of Trade Agreements/Trade Agreements in a COVID world

TOPICS TO BE ADDRESSED AT THE UPCOMING EVENT INCLUDES: Digital Procurement I Data-driven Transformation I Supplier Diversity Sustainability & ESG I Indigenous Procurement

Here’s the agenda and speakers for Leadership Series 3.0: Public Sector. Join us: https://lnkd.in/e4Th4C38

We are delighted to have Clinton Lawrence-Whyte, Director General, Procurement Assistance Canada, Public Services and Procurement Canada | Services publics et Approvisionnement Canada and Nick Xenos, Executive Director, Centre for Greening Government, Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada as our first set of confirmed speakers.

The agenda for the day includes:

  • Leadership Panel: Reshaping Public Sector Supply Chain and Procurement by Balancing People, Processes & Technology
  • Ethical & Social Procurement: Leading on Social Value to Foster Economic, Social, and Environmental Well-Being
  • Circularity and Net Zero: Making Circular Economy a Reality
  • Vendor Performance Management: Drive Better Value, Better Performance and Lower Costs 
  • Indigenous Procurement: Best Practices and Lessons Learned

Sign up for more information on this event.

For registration enquiries: Katie Cheshire at [email protected]
For sponsorship enquiries: Kim Sforza at [email protected]

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What is Boolean Logic?

Girl encircled by search icons and AI

What is Boolean Logic?

Have you ever wondered how a computer can do something like balance a check book, or spell-check a document? If you want to understand the answer to this question down at the very core, the first thing you need to understand is something called Boolean Logic.   [i]

Why do you need to understand Boolean Logic?

Well, as the use of artificial intelligence (AI) increases, it will be important for us all to understand it.  I am no expert on it by any means, but here’s my take on what I understand to be the very basic fundamentals of it, in the simplest and broadest of terms.

The term “Boolean” refers to a system of logic developed by the mathematician and early computer pioneer, George Boole.

A Boolean search is a query technique that utilizes Boolean Logic to connect individual keywords or phrases within a single query.
Boolean searching allows the user to combine or limit words and phrases in an online search in order to retrieve relevant results.  Boolean searching includes three key Boolean operators: AND, OR, and NOT which are used to limit, broaden and define the search results.
When these “operators” are used between two keywords, the search will result as follows:
  • A Boolean search for “Cats AND Dogs” will retrieve all documents that contain both words
  • A Boolean search for “Cats NOT Dogs”, will retrieve only documents that contain the word “Cats”
  • A Boolean search for “Cats OR Dogs”, will retrieve documents that contain either the word “Cats” or the word, “Dogs”
Wildcard Characters (? and *) are also used in Boolean Logic. 
  • “?” matches a single character (i.e. the search string “re?” will match both rest and rent)
  • “*” matches multiple characters (i.e. the wildcard search “res*”, will match rest, rested and resting.[ii]
Quotation marks require words to be searched as a phrase, in the exact order you type them. For example, when searching for posts about Asset Management, using the quotation marks will search for the phrase exactly as it appears (i.e., “Asset Management”).  It would not return  documents that contain both the words, Asset and Management, in any other combination.
There are other elements to Boolean Logic, but I don’t want to get you too far into the weeds.  
The main thing I wanted to achieve with this article is; a) to provide an introduction to Boolean Logic, for those of us who are new to it and, b) for you to understand that combining Boolean strings with AI-powered search filters to conduct a search, utilizes a search engine to its fullest, most comprehensive potential for optimum search results.
Susan Shannon, CEO
muniSERV.ca

[i] How Boolean Logic Works, by Marshal Brain, Science Direct

[ii] Gnowit Guide to Boolean Logic – Boolean Primer

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UCaaS is critical for any authority service improvement

what is UCaaS?

Unified Communications as a Service (UCaaS)  is a network of cloud-based telephone system that controls the flow of calls coming in and out of your organization. We replace your on-premises PBXs, as well as your SIP, PRIs, and POTS lines. UCaaS enables you to use a variety of hosted programs and services (including instant messaging, video conferencing, file sharing, and email) over the Internet from any location and at any time.  In addition, UCaaS provides security, allows flexibility, and integrates well with your other software applications including MS Teams. UCaaS systems are updated frequently by the provider ensuring that your communication methods will always be up-to-date in our ever-evolving world.

Why UCaaS is critical for all customer-guided corporations?

 
GUARANTEES YOUR BUSINESS CONINUITY & SECURITY

Experteers can easily answer this for all municipalities and companies who care about their customers.

First of all we have to emphasize about the importance of continuity in all circumstances, UCaaS provides the best option to avoid your business any hiccups along the road because of any reasons. UCaaS is available on any communication device, laptop, or PC anywhere at anytime to be able to efficiently communicate with your customers.

Security is another crucial requirement for all connected networks, voice calls, video conferencing, and instant messaging are parts of all departments communications to enable them to work properly and deliver services. Experteers, as part of security provider, enable first layer of security by having all our servers in Canada, maintaining 100% availability by having four communication centers in main four cities in Canada in Montreal, Calgary, Vancouver, and Toronto, and to maintain the second layer of security by having all SOC certified centers.

INCORPORATES THE LATEST FEATURES

When you have UCaaS, you’ll be able to use all the latest functions and features without any additional cost. You’ll also have the assurance that your information is kept safe and secure in a reliable data center. Having the ability to keep your communications up-to-date allows you to remain competitive and helps to increase your overall performance.

 

OFFERS FLEXIBILITY AND SCALABILITY

UCaaS allows organizations to add and remove users (for example, temporary employees) without any significant infrastructure changes or capital investments. UCaaS also provides seamless work experiences for your employees since they are cloud-based and accessible from any location – great for those working remotely.

 

PROMOTES PRODUCTIVITY

By using a UCaaS system, your productivity increases. All of your employees have unified communications support that is sharable amongst all departments, and UCaaS integrates well with your other software applications (like CRM). UCaaS keeps communication lines open and provides ways for your employees to log into various devices to access their information (such as voicemails).

 

LAST BUT NOT LEAST

SAVES YOU MONEY

When switching to UCaaS, there are minimal upfront hardware costs – you only need phones. You will also have the ability to choose the services you need (and not waste money on the ones you do not). UCaaS allows you to concentrate on growing your business by decreasing your dependence on capital investments.

 

UCaaS

 

We at EXPERTEERS are helping municipalities, utility companies, and medical centers increase employee productivity by adding a state of the art Unified Communications Solution, enhancing collaboration and increasing employee efficiency.

  • Enable your team to work remotely (hybrid)
  • Train employees more efficiently with sentiment analysis
  • Monitor key performance metrics with automated reports
  • Boost company performance through detailed analytics & collaboration
  • .. and more

Let us help you improve your client experience, call us at EXPERTEERS to learn how we can help enable your business for success in 2022.

 

Experteers is a system integrator SI and managed service provider MSP for the following services:

– SASE / SD-WAN: to secure all ur networking between all branches.

– NGFW: Next Generation Fire Wall centralized to keep all networks secured in almost real-time updated system.

– NMS: Network Managed System to keep your visibility on all network elements and servers to improve your systems availability.

– Cyber-Security on all endpoints and servers

EXPERTEERS CORPORATION

WWW.EXPERTEERS.COM

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Find your Dream Employee in 2022

Your next hire, on us.

Find your Dream Employee in 2022 with The Predictive Index® – New Talent Optimization Software from Predictive Success

See the power of predictive analytics in hiring a perfect fit. Your all star candidate is in the driver’s seat. Seize the opportunity by offering them the perfect job fit, backed by scientific data.

This Complementary Offer is Valid for muniSERV Members: One free job model and five free PI Behavioural Assessments® for your top candidates. 

To redeem: Contact Mitch LePage, your Managing Principal with Predictive Success at [email protected] or (905) 430-9788 x110

See the full brochure on this special offer: MuniSERV Offer – Your Next Hire on Us with Predictive Success

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Customer Service Excellence – Maximizing Efficiency and Improving Customer Service

AccessE11 Citizen Issue ManagementMunicipal 311 Software Designed for Local Government

Produce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love.

  • Is your municipality looking for ways to improve your complaint and service request management?
  • Do you want to better understand the issues citizens are bringing to your municipality?
  • Would you like for your citizens to be able to view and update the issues they bring to your municipality?
  • Would you like valuable reports for your department heads and council?
  • How about collaborating with staff on the issues they are managing?
  • Want to streamline services requests and effectively manage them?

AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.

Register for our Webinar to learn about all of this and more!

Presented in Partnership with The Ontario Municipal Leadership Institute

     

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Tips to Run a Successful In-Person Meeting

Over the last two years, many of us had to learn how to connect differently than we were used to. Instead of putting on our best suit, we’re still in our jammies from the waist down. Instead of shaking hands we’re pushing unmute.

Slowly but surely, the world is beginning to open back up. Where it’s safe to do so, many meetings are returning to an in-person format. Since we’ve all become accustomed to doing things virtually, it may take a little time and effort to get back into the swing of the face-to-face meetings. Here are a few tips to help make your meetings run as smoothly as possible.

Set the Agenda:

Municipalities know this, but meetings always run more efficiently when there is an agenda to follow. Having a clear agenda helps set the expectations. If the conversation starts going off track, you can always point back to the agenda items to steer things in the right direction. Setting out estimated times each agenda item should take for discussion, will also help provide direction and keep folks on track.

Start on Time. End on Time.

While it may seem polite to wait for some late arrivals to join, there’s a bigger downside to holding off until everyone is in the room. First and foremost, this sets a bad precedent. Accommodating the latecomers shows the others that arrival times are lax. This can spiral out of control quickly. Secondly, the attendees who’ve prioritized arriving on time are now feeling frustrated that their time isn’t being seen as valuable.

Set Ground Rules:

Having a few basic ground rules around meeting etiquette can help provide great flow in your meeting. Some solid rules, or expectations, can be something simple like; participate, get focus, maintain momentum, and reach closure. If you list these rules at the top of your agenda, both new and returning attendees will understand the direction of the meeting.

End with an Action Plan:

We’ve all been in meetings where the conversation seems to go around in circles without resolving anything. It’s important to establish a plan of action for the agenda items that need follow-up. Assigning certain people to particular tasks and plotting out a course of accountability will ensure that your meetings have purpose and value to all of those involved. We’ve conducted meetings by video teleconference for so long, (and honestly, we’ve become pretty good at them), it will be an adjustment for everyone to start attending again in person. But a well-organized meeting, and Chairperson with good leadership skills, will get us all back
in the swing of things soon.

Oh, and one more thing – dig out that suit again. Things may have changed over the last couple of years, but it’s still not considered socially acceptable to wear pajama bottoms to an in-person meeting.

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Customer Service Excellence – Maximizing Efficiency and Improving Customer Service

AccessE11 Citizen Issue ManagementMunicipal 311 Software Designed for Local Government

Produce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love.

  • Is your municipality looking for ways to improve your complaint and service request management?
  • Do you want to better understand the issues citizens are bringing to your municipality?
  • Would you like for your citizens to be able to view and update the issues they bring to your municipality?
  • Would you like valuable reports for your department heads and council?
  • How about collaborating with staff on the issues they are managing?
  • Want to streamline services requests and effectively manage them?

AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.

Register for our Webinar to learn about all of this and more!

Presented in Partnership with The Ontario Municipal Leadership Institute

     

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Free Webinar – RFx Academy –  Module 1 Review of Competitive Procurement Vehicles

Free Webinar – RFx Academy –  Module 1 Review of Competitive Procurement Vehicles

WEDNESDAY, SEPTEMBER 29 11:30 EST

There are many different types of procurement tools, RFx documents, used to solicit bids. We’ll review RFQ, RFP, RFT, NRFP, RFSO, RFPQ and what each is used for.

What You’ll Learn:

  • The RFx vehicles commonly used in competitive procurement, how they are different, and what they’re typically used for.

Register Here.

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How ZoomProspector makes you look like an economic development rockstar

GIS Planning’s clients range from small towns with a single economic development person (who often also handles duties at the chamber, the city manager’s office etc.) to large cities or regional and statewide economic development agencies with large staffs.

But no matter the size of the EDO is, they always have more projects and incoming requests than people or time.

Fortunately, GIS Planning clients can rely on the equivalent of an extra staff member with ZoomProspector working for their region.

Closeup portrait happy excited young economic developer celebrating successZoomProspector is available to answer questions 24/7 from anyone who comes to your website, whether they’re a potential investor, site selector or local entrepreneur. The industry’s leading GIS web tool for economic development can always be relied upon to offer accurate, up-to-date information in clear, visually compelling ways. And while it can’t crack a clever joke in meetings, celebrate birthdays or join co-workers for drinks after work, it will also never take a vacation, steal your lunch from the fridge or leave the coffee pot empty.

Reliable, smart and unflappable, ZoomProspector is the staff member every economic developer wants on their team. It makes everyone around them look good by helping them succeed. It makes you look like a rock star by facilitating quick, reliable research and helping generate beautiful, branded reports and polished proposals.

We have clients who speak with businesses only after that business has (in effect) qualified themselves by gathering information and answering questions, using the powerful analytical tools and extensive datasets provided by ZoomProspector.

In a fast-paced digital world where people want that information before they take time to pick up the phone and connect in person, ZoomProspector offers a critical competitive advantage. In many cases, simple questions about a community’s demographics, labor force, businesses, wages, etc. can be answered on the public ZoomProspector site using a few clicks of a mouse button.

As the most intuitive and user-friendly GIS site selection data tool on the market (by a long shot), they don’t need training or guidance to do so. You can rest confident that you aren’t losing leads before you even know they exist.

When more extensive data requests or RFP’s come in, GIS Planning clients have the ability to pull down and compose sophisticated reports on their community, with custom mile or drive time analyses around specific available sites or buildings, or around a pinpoint on a map. They can easily build and export reports from ZoomProspector in a few minutes. When our economic development clients receive incoming requests from elected officials, members of their community, academics or journalists, they too can be handled easily and quickly. Thus such request is transformed from a time-consuming nuisance to an easily handled opportunity to network, engage and build or bolster relationships with stakeholders.

Our drag and drop proposal generator now enables our clients to begin a response to an RFP, or begin crafting a proposal, with one click, and from there it’s easy to include available sites and buildings with relevant data reports, even include video and photos.

Best of all, anyone can perform the same high-level, detailed analyses on ZoomProspector at any time of day or night. GIS Planning created ZoomProspector to be a public-facing, easy-to-use source open access data portal. Economic developers can simply point to their own public website to answer basic questions, direct marketing campaigns to the website as a “call to action”, and make their website an integral part of their information toolkit.

With our ZoomTour platform, our clients can go even further and offer an online immersive experience, using media ranging from still photos to video to drone footage, and (of course) GIS Planning data tools, to provide a guided tour of a community (or a part of the community like the downtown area, or specific business clusters etc.), available 24/7, 365 days per year.

Learn how GIS Planning’s innovative GIS data tools for economic development can serve your community. Book a demo today!

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Citizen Service Summit

Event name: Customer Service Professionals Network – Citizen Service Summit

Cost: Complimentary until August 15, 2021

Register Here 

Description:

Join public sector leaders from all over Canada to learn new strategies to digitize, personalize, and automate citizen service.

This innovative 2-day virtual summit will be held on September 15 & 16, 2021 and will consist of sessions designed to share future-forward trends and tactical steps organizations of all sizes can take post-pandemic.

Sneak peak of speakers below. More to be announced shortly.

  • Andrew Enns, Executive VP, Leger Winnipeg: Measuring Community Perceptions
  • Dr. Gillian Mandich, Happiness Researcher: How to Build More Positive & Resilient Teams
  • Corey Atkinson, VP of L&D, CSPN: Inspiring Change Through Training
  • Nitin Badjatia, Head, Product Strategy – Customer Service Management, ServiceNow: Using Knowledge Management to Increase Employee Retention
  • Kenny Johnston, President, Bill Gosling Outsourcing: Optimizing Your Service Centre
  • David Singh, Partner, CSPN: Mastering Change Management Amidst the Post-Pandemic Chaos

Special thank you to our sponsors:

  • ServiceNow
  • Bill Gosling Outsourcing
  • Leger Canada

For more information, please visit our website here.

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