What is Virtual “Just-in-Time Learning”?

Virtual “Just-in-Time Learning “Training

Virtual Just-in-Time Learning is a new, timely training approach – especially during these challenging COVID-19 times.

Whether an employee is working on the road, at home, or at the office, each municipal employee can access “Just-in-Time” Learning training from a computer or their smart phone whenever they feel compelled to acquire the training.

This training approach provides municipal employees on-demand, flexible, agile training that enables them to acquire need-related training exactly when they need that training’s information.

It is a virtual training approach which closely aligns with today’s knowledge-driven, speed-oriented world where people want “just in time” information quickly.

Since there is no one right time to provide a group of municipal employees training on a topic, the resourcefulness of virtual Just-in-Time Learning will be appreciated by municipal employees since it provide them in-the-moment, relevant, real-time training exactly when they need that training.

Also, having experienced a need for that real-time training, they will likely retain the training longer.

The topics of this training approach are delivered in modules. Not only can employees initially learn the module’s training, they can also revisit a module, or a section of a module, time and time again, for tips, solutions, and training reinforcement.

Virtual Just-in-Time Learning also enhances a municipal employee’s productivity by providing them real-time performance support when they are experiencing a situation calling for that municipal support.

If you have questions or would like to learn more, please check out my profile and/or contact me:

Bill Dennis, 

CEO and President,                                                                                                                      

Cultural & Generational Training                                                                                            https://crossculturalconnecting.com






Five Driving Needs (Part 4): An Expanded Understanding

Happy man in front of his laptop

De-complexify the mysteries of organizational life.

This fourth article in the series further explores the what, why, and how of the Five Driving Needs framework.

Belonging. Security. Freedom. Significance. Meaning.

These needs are universal and personal.

Nature hard wires us with innate needs like belonging and security. They’re vital to the well-being of every person born regardless of their ethnicity, era or postal code. In this way, our needs are universal – hardwired.

But our nurture imprints each of us with a unique need mix. That is, we each prize certain needs far more than others. This happens in two ways:

a) Some needs are thwarted. Example? If our need for belonging went unmet in our home environment, it became disproportionately important to us as adults. Job #1 in any situation became, “How do I get accepted here? What do I have to do to be included in this tribe?”

b) Some needs are pre-eminently valued. Consider. If the need for security was given the highest priority by our parents or our culture, it can overrule the others for the rest of our life – driving us to avoid ambiguity and seek out predictability and clarity in every situation.

All humanity is hardwired for all five needs but some people need certain ones more than anything else, because their environment deprived them of it or prized it above all else. So, when you think of needs, think universal and individual, nature and nurture.

These needs are constant and dynamic.

Read the rest of the article by Brady Wilson


Plain Language Report Writing for Municipal Council & Community


November 4, 2020  12pm – 1pm (EST)

Literacy has significantly changed over this past decade and its meaning has expanded far beyond basic reading and writing skills. In Canada, we have a 99% literacy rate, however, literacy also encompasses the ability to use; language, numbers, images, and technology. 

Plain language as we know it, (aka plain English) is a way of writing or presenting information so that readers can understand quickly and easily. Plain language should be easy to read, easy to understand and easy to use. The more concise your messaging, the more likely you will connect with your audience and they will relate and appreciate what you say.

Today, it is more important than ever, that we communicate in plain language. In this webinar we will discuss:

  • Writing Styles
  • Why it is important to leave the jargon behind
  • Boosting writing speeds & shedding bad habits
  • Tools & Techniques so you don’t kill your content
  • Understanding rules you should break & rules you shouldn’t
  • Utilizing report templates to increase time management
  • Joint Authorship
  • Understanding Council Expectations
  • Grammar Tips & Tricks and what to avoid
  • How mind mapping can get you going & help organize the thought process
  • Computer Tools: readability stats, fonts & features (ODOA Compliance)
  • Design Tips 

Learn More & Register 


Free Webinar – Leadership Ask Me Anything

Leadership Ask Me Anything

Friday, June 12; 2-3pm ET
Price: FREE!
Register Here

Leadership Ask Me Anything
Free advice from an expert for your business or personal leadership challenges!

What leadership problems are you facing RIGHT NOW?
Bring them to this interactive discussion and get solutions.

LevellingUp Sage in Residence: Jean Parker (Leadership Coach, CFO, Educator, BBA, BEd., ACC) will offer her advice and insights.

What is LevellingUp?
Many of us feel abandoned or alone in our leadership roles, and we’re looking people who can join us on our journey. By combining interactive coaching & collaborative community, LevellingUp offers a unique, powerful, and affordable way for growing professionals to secure success and experience joy.


Strategic Leadership for Men

Strategic Leadership for Men

Thursdays, 5-6pm ET
Starts June 11
Price: $430 for 8 interactive sessions

Register Here

Strategic Leadership for Men
Led by Jenn Lofgren (Master Certified Coach, Forbes Coaches Council, Canada’s Top 100 Most Powerful Women, Dare to LeadTM Certified Facilitator, CPHR & SHRM-SCP)

The role as a leader can be a challenging and isolating journey for everyone and especially for men. Today, there are few venues or communities for men to explore their leadership challenges and development with other men. For many men, this leads to feelings of loneliness, overwhelm, doubt, anxiety and much more.

As leaders, the first step to creating results through others is to develop yourself first. I believe the journey of leadership development requires courage, connection and perspective with a safe group of peers.

This accelerator group will create a support space with other men in leadership to connect with your peers and to learn key strategies to expand your strategic leadership. You will create weekly action plans to put your learning into practice and strengthen your authentic leadership.

NOTE: This Accelerator Group is for men only, and recommended for mid-level leaders holding titles like: Manager, Director and VP

You will LEARN:
• Understand how your reactive tendencies create limited leadership success
• Explore the role risk, fear and toxic expectations play in triggering your reactive
• Learn the three reactive tendencies and which one you default to the most
• How to develop by leveraging tendencies and which one you default to most
• How to develop by leveraging your strengths, not your weaknesses
• The role of vulnerability and mindset in developing strategic leadership
• Strategies to respond vs react in challenge and crisis

You will ACHIEVE:
• Clarity on your path to leadership effectiveness remaining true to who you are
• A two-page leadership development plan to advance your leadership over 6-12 months
• Understanding of the gifts of your leadership style and how to adapt in leading others
• Relationships and community with other men in leadership
• Skills to expand your leadership community with other me

What is LevellingUp?
Many of us feel abandoned or alone in our leadership roles, and we’re looking people who can join us on our journey. By combining interactive coaching & collaborative community, LevellingUp offers a unique, powerful, and affordable way for growing professionals to secure success and experience joy.


An Exclusive Virtual Leadership Development Opportunity

It is a crazy unprecedented time!

Many leaders, for the first time in their careers, are leading from behind the desk and behind the screen. The great challenge becomes how do we keep staff motivated, engaged, inspired and connected.

At Emergenetics it is our Vision “To Be the Universal Answer to Human Connection”
And in this time of social isolation we are delighted to bring the power of Emergenetics in:

An Exclusive Leadership Development Opportunity:
Emergenetics VIRTUAL Meeting of the Minds Workshop

Date: Wednesday, May 20, 2020
Location: Your Desk!
Time: 10:00 AM to 12:30 PM •

Emergenetics Certified Facilitator: Gail Green

Cost of Workshop and Profile: $299   CLICK HERE TO ENROLL 
Exclusive Promotion use discount for MuniSERV Members – use promo code 100OFF for a $100 discount.

As an added value, during this challenging time, any municipality that registers 3 or more people will receive a one hour complimentary online tailored session for the team (Value $599).

The Virtual Meeting of the Minds offers a blended learning experience that reveals individual and collective strengths, provides practical ways for leaders to inspire and engage employees to work together and create strong workplace cultures – with or without a traditional office space.

Through the workshop, you will:
• Increase self-awareness
• Discover others’ perceptions of you
• Communicate change more holistically and effectively
• Build better Peer and Stakeholder relationships
• Increase your EQ to forge new relationships in the current reality

Who should attend:
• Leaders seeking a deeper understanding of themselves and others
• Managers who aspire to build cohesive teams
• Consultants/Trainers/Coaches looking for neuro-scientific tools that resonate with individuals and organizations in a blended on learning experience that will serve in the new normal

Enroll soon as participant numbers will be limited to 30.

We look forward to meeting you at this insightful and exciting event on Wednesday, May 20th and to sharing a simpler, easier way to understand yourself and others with the neuro-science of Emergenetics!

If you’d like more information, simply email me or call 905.636.0797.

Take Care,


Customer & Employee Experience – 23rd Annual Conference

The Inside-Out Future Talent to Deliver the Right Customer Experience

Our 23rd Annual CSPN Customer & Employee Experience Conference will be held from May 13th – 14th, 2020 at the fabulous BMO Institute for Learning in the GTA. This exclusive conference will bring together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more. Our 23rd Annual Conference will offer outstanding networking opportunities with decision-makers from across Canada and the U.S.

The theme for the conference is “The Inside-Out Future – Talent to Deliver the Right Customer Experience”. We have an amazing line up of high-quality speakers who will share their insights and draw directly from their personal challenges and learnings. Over the course of the 3 days, attendees will be immersed in engaging presentations, workshops and networking events, all of which will help to build the future customer and employee experiences. Together we will explore emerging CX strategies, the latest technologies – Digital, Automation and best practices that will keep your organization at the forefront of CX and EX excellence.

Join us on May 15, 2020 for an engaging, hands-on workshop, which followed by a tour of the GTA’s contact centre. We applied the skills learned during the conference, and learned new tools and techniques to engage, service and deliver memorable customer experiences.

We can’t wait to have you join us in 2020, and experience this amazing conference. See you soon at one of Toronto’s top venues!

images of speakers at CSPN conference

We are excited to announce our 2 keynote speakers for the conference.  Meet Charles Brown, President & CEO at Lifelabs & Gillian Mandich, PHD, Happiness Researcher, Keynote Speaker and Media Personality. Join us as they speak about “The Power of Trust”: LifeLabs Journey to transform the Patience Experience” and “Happiness at Work”. 

Images of Key Note speakers

For more information, please click here

To Register, please click here


Free Webinar – Understanding & Managing People from Different Cultures

Understanding & Managing People from Different Cultures

People from different cultures have different values; beliefs; perceptions; “do’s” & “don’ts”; expectations; etc.

Since the multicultural population of Canada is now our 2nd largest population, understanding culturally-different people is an important skill in today’s Canada. Only 5 of the 195 countries of the world have a culture similar to Canada’s and 1/3 of Canada’s residents were born in these countries.

Join me on Wednesday, April 29, 2020 at 10:00 a.m. Eastern to learn more!

*Meeting ID: 530-952-397

Bill Dennis B.Comm., MBA, CSP (Distinction)
President & CEO
Cultural & Generational Training



2020 Business Process Intelligence Webinar Series

2020 Business Process Intelligence Webinar Series

You are invited to join us for the next webinar in the 2020 Webinar Series!

The March webinar discussed ‘Office Design & Layout’ by answering the following questions;
– How can my office setup improve my productivity and reduce wasted time?
– What is the best way to setup my office?
– What elements should be included in my office?
– How can I improve my office setup/design?

This webinar will take place on Monday April 27, 2020 @ 12:15pm Eastern. A reminder email with the instructions to join will be sent the morning of the webinar.

To register for this webinar please select the link below;
Register for ALL WEBINARS or just the APRIL Webinar

Interested in becoming a Certified Lean or Six Sigma Professional?
email [email protected] for elearning and virtual training options!

“Learn to become more efficient so you can have more time to do what you love”


Think Like a CEO

Think Like a CEO

April 14, 2020 4:00pm – 5:00pm ET

Registration Link: https://sagewisdom.levellingup.ca/think-like-a-ceo/

Grow your career in a digital community with Mike Joseph, Certified Business Coach, Gazelles & Gravitas Impact, Certified Forum Chair.

Join this live interactive, convenient, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation!

Geared towards leaders of small and medium-sized businesses, this Accelerator Group will help you to develop a vision for your organization, get clarity around your go-to market strategy, develop good execution habits, and measure outcomes using the right performance metrics.

Starts April 14th Register NOW!

$86/hr, 8 weekly, one hour sessions. Max 8 people per group.

LevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group.

The experts you want. The skills you need. Nothing standing in your way.
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals