Just what is a Municipal CAO?

Whenever I tell someone, I was a municipal CAO earlier in my career, I see their eyes glaze over and they slowly respond, “Ohhh??”, in a questioning tone and with a realization they have absolutely no idea what that is.

Yet, she or he might be the most important person you’ve never heard of.” [i] .

A municipal CAO plays a role – arguably perhaps the most important municipal role, that affects you on a day-to-day basis.

Here’s the Textbook Description:

Your municipal chief administrative officer is the top administrator in a local government and is directly involved with many key decisions that impact your everyday life.  

They exercise general control and management of the municipality for the purpose of ensuring the efficient and effective operation of the municipality.  They are also visionaries who continually look for new and innovative ways to enhance and improve services for citizens, all the while balancing public expectations with financial feasibility.   

The CAO has a direct influence on everything from planning for the future of the municipality to how your garbage is picked up.

So, why don’t folks know about them? 

Well, mostly because they are typically the unsung heroes who work away in the background. The CAO role is not an elected position and they typically do not act as the public voice for the municipality – that’s the role of Mayor or Council. 

Candidates for CAO positions are hired – generally after a grueling and lengthy interview process, and then appointed to the position by By-Law.  They are highly trained and experienced individuals.

CAOs are not politically motivated, nor are they Chiefs of Staff for a Mayor. They provide recommendations to Council but at the end of the day, Council makes the decisions that govern every aspect of a municipality.

I totally understand why folks do not know what a municipal CAO is.  I sure never grew up saying I was going to be municipal CAO!  But, from my experience, being a municipal CAO is one of the most interesting and rewarding careers you will ever have.

So, get to know your CAO – and consider a career in municipal government!

Susan Shannon, CEO muniSERV.ca

[i]  San Grewal, Urban Affairs Reporter, Toronto Star – Wed., June 1, 2016

 

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Tips to Run a Successful In-Person Meeting

Over the last two years, many of us had to learn how to connect differently than we were used to. Instead of putting on our best suit, we’re still in our jammies from the waist down. Instead of shaking hands we’re pushing unmute.

Slowly but surely, the world is beginning to open back up. Where it’s safe to do so, many meetings are returning to an in-person format. Since we’ve all become accustomed to doing things virtually, it may take a little time and effort to get back into the swing of the face-to-face meetings. Here are a few tips to help make your meetings run as smoothly as possible.

Set the Agenda:

Municipalities know this, but meetings always run more efficiently when there is an agenda to follow. Having a clear agenda helps set the expectations. If the conversation starts going off track, you can always point back to the agenda items to steer things in the right direction. Setting out estimated times each agenda item should take for discussion, will also help provide direction and keep folks on track.

Start on Time. End on Time.

While it may seem polite to wait for some late arrivals to join, there’s a bigger downside to holding off until everyone is in the room. First and foremost, this sets a bad precedent. Accommodating the latecomers shows the others that arrival times are lax. This can spiral out of control quickly. Secondly, the attendees who’ve prioritized arriving on time are now feeling frustrated that their time isn’t being seen as valuable.

Set Ground Rules:

Having a few basic ground rules around meeting etiquette can help provide great flow in your meeting. Some solid rules, or expectations, can be something simple like; participate, get focus, maintain momentum, and reach closure. If you list these rules at the top of your agenda, both new and returning attendees will understand the direction of the meeting.

End with an Action Plan:

We’ve all been in meetings where the conversation seems to go around in circles without resolving anything. It’s important to establish a plan of action for the agenda items that need follow-up. Assigning certain people to particular tasks and plotting out a course of accountability will ensure that your meetings have purpose and value to all of those involved. We’ve conducted meetings by video teleconference for so long, (and honestly, we’ve become pretty good at them), it will be an adjustment for everyone to start attending again in person. But a well-organized meeting, and Chairperson with good leadership skills, will get us all back
in the swing of things soon.

Oh, and one more thing – dig out that suit again. Things may have changed over the last couple of years, but it’s still not considered socially acceptable to wear pajama bottoms to an in-person meeting.

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Ask For Directions – Business Training

Ask For Directions Business Training

Who is it for? Entrepreneurs who are starting and growing their businesses

This program has been inspired by the Grow Vantage training program. For the past 17 years, we have trained entrepreneurs to start up and grow their businesses, in an in-person environment. The program is consistently updated and taught by experts who are also entrepreneurs with their own businesses. We train the practical side of business and during the past year of the pandemic, we’ve updated and expanded the information we teach – adding 60% more content and sequencing classes from the idea stage to exit strategy.

What is the program made up of?

7 Modules of classes (from 5-6) released once per month:

Set Up Your Business: 3 modules – covering business concept, set up and registration, initial marketing approach and brand, insurance and financial guidelines

Grow Your Business: 4 modules – covering communications, personality profile, and personal skills, sales, marketing strategy and vehicles(advertising, media, PR), rules and regulations (including HR, privacy rules and contract guidelines), financial planning, accounting and cash flow.

Weekly group coaching calls throughout the program for mentorship, advice, analysis, strategy and peer mentorship.

A private Facebook group to enhance community collaboration

When does the program begin?

Doors will open on May 21st and the program will begin with a group call on May 19th

Registration: Will open soon

For More Information Contact: 

Patricia Dent, Business Mentor, Grow Vantage

[email protected]

Bus: 705-727-0789
Cell: 705-229-4969

 

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Free Webinar- Up Your Game: Choose to Challenge Yourself

In Celebration of International Women’s Day on March 8 – Prism Group Int’n presents:

IWD2021 “Up Your Game: Choose to Challenge Yourself”

You likely seldom question your attitudes, perceptions and beliefs. It’s difficult and challenging to see the world through a lens that is not of your making. Yet, sometimes your biases and lenses get in the way of your own fulfillment and success because of the level of “fact” you place on them either consciously or unconsciously.

So, Up Your Game: Choose to Challenge Yourself!

Learn More about this special complimentary webinar, in celebration of International Women’s Day!

Join me, Sophie Mathewson, PCC, Strategic Advisor & Coach – on Monday, March 8th at noon (EST) for a virtual Brown Bag Lunch n’ Learn

Register Here!

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Five Driving Needs (Part 4): An Expanded Understanding

Happy man in front of his laptop

De-complexify the mysteries of organizational life.

This fourth article in the series further explores the what, why, and how of the Five Driving Needs framework.

Belonging. Security. Freedom. Significance. Meaning.

These needs are universal and personal.

Nature hard wires us with innate needs like belonging and security. They’re vital to the well-being of every person born regardless of their ethnicity, era or postal code. In this way, our needs are universal – hardwired.

But our nurture imprints each of us with a unique need mix. That is, we each prize certain needs far more than others. This happens in two ways:

a) Some needs are thwarted. Example? If our need for belonging went unmet in our home environment, it became disproportionately important to us as adults. Job #1 in any situation became, “How do I get accepted here? What do I have to do to be included in this tribe?”

b) Some needs are pre-eminently valued. Consider. If the need for security was given the highest priority by our parents or our culture, it can overrule the others for the rest of our life – driving us to avoid ambiguity and seek out predictability and clarity in every situation.

All humanity is hardwired for all five needs but some people need certain ones more than anything else, because their environment deprived them of it or prized it above all else. So, when you think of needs, think universal and individual, nature and nurture.

These needs are constant and dynamic.

Read the rest of the article by Brady Wilson

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Five Driving Needs Part 2 – Why are Psychological Needs so Biologically Urgent?

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Learn why need-meeting is now central to the healthy function of your organization.

Fifty years ago, Drs. Edward Deci and Richard Ryan began exploring what produces vitality in humans. Their work evolved into one of the most prominent theories of human motivation, Self-Determination Theory. According to this theory, when our core psychological needs are fulfilled, vitality and optimal performance naturally occur. Likewise, when they are thwarted, depletion and poor performance naturally ensue.

“Stated simply, basic psychological need satisfaction and frustration can substantially account for both the ‘dark’ and ‘bright’ side of people’s functioning.

Whereas the satisfaction of the psychological needs for autonomy, competence, and relatedness contributes to proactivity, integration, and well-being, the frustration of these same psychological needs, especially from significant caregivers, leaves one prone to passivity, fragmentation, and ill-being.” – Vansteenkiste & Ryan, 2013. P. 263

This points to a simple fact: need-meeting is now central to the healthy function of our organizations. There was a day when meeting needs was relegated to the front line – something salespeople and customer service reps did for customers. It is now impossible to sustain innovation, maintain employee engagement or create great customer experiences without knowing and meeting needs at every node and nexus of the organization.

But why are our psychological needs so biologically urgent?

Read the whole article by Brady Wilson

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Free Webinar – Leadership Ask Me Anything

Leadership Ask Me Anything

Friday, June 19; 2-3pm ET
Price: FREE!

Registration Here

Leadership Ask Me Anything

Free advice from an expert for your business or personal leadership challenges!

What leadership problems are you facing RIGHT NOW?
Bring them to this interactive discussion and get solutions.

LevellingUp Sage in Residence: Anthony English (Business Coach, IT Professional) will offer his advice and insights.

What is LevellingUp?
Many of us feel abandoned or alone in our leadership roles, and we’re looking people who can join us on our journey. By combining interactive coaching & collaborative community, LevellingUp offers a unique, powerful, and affordable way for growing professionals to secure success and experience joy.

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An Exclusive Virtual Leadership Development Opportunity

It is a crazy unprecedented time!

Many leaders, for the first time in their careers, are leading from behind the desk and behind the screen. The great challenge becomes how do we keep staff motivated, engaged, inspired and connected.

At Emergenetics it is our Vision “To Be the Universal Answer to Human Connection”
And in this time of social isolation we are delighted to bring the power of Emergenetics in:

An Exclusive Leadership Development Opportunity: Emergenetics VIRTUAL Meeting of the Minds Workshop

Date: Wednesday, July 15, 2020 

Location: Your Desk!

Time: 10:00 AM to 12:30 PM •

Emergenetics Certified Facilitator: Gail Green

Cost of Workshop and Profile: $299 CLICK HERE TO ENROLL

Exclusive Promotion use discount for MuniSERV Members – use promo code 100OFF for a $100 discount.

As an added value, during this challenging time, any municipality that registers 3 or more people will receive a one hour complimentary online tailored session for the team (Value $599).

The Virtual Meeting of the Minds offers a blended learning experience that reveals individual and collective strengths, provides practical ways for leaders to inspire and engage employees to work together and create strong workplace cultures – with or without a traditional office space.

Through the workshop, you will:
• Increase self-awareness
• Discover others’ perceptions of you
• Communicate change more holistically and effectively
• Build better Peer and Stakeholder relationships
• Increase your EQ to forge new relationships in the current reality

Who should attend:
• Leaders seeking a deeper understanding of themselves and others
• Managers who aspire to build cohesive teams
• Consultants/Trainers/Coaches looking for neuro-scientific tools that resonate with individuals and organizations in a blended on learning experience that will serve in the new normal
Enroll soon as participant numbers will be limited to 30.

We look forward to meeting you at this insightful and exciting event on Wednesday, May 20th and to sharing a simpler, easier way to understand yourself and others with the neuro-science of Emergenetics!

If you’d like more information, simply email me or call 905.636.0797.

Take Care,
Gail

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An Exclusive Leadership Development Opportunity – Virtual Meeting of the Minds Workshop

Many leaders, for the first time in their careers, are leading from behind the the screen. The great challenge becomes how do we keep staff motivated, engaged, inspired and connected.

At Emergenetics it is our Vision “To Be the Universal Answer to Human Connection”. Understanding your teams attributes can be leveraged to craft holistic messaging and communicate change effectively while being aware of how the attributes behave under stress.

And in this time of isolated, distributed teams we are delighted to bring the power of Emergenetics in:

An Exclusive Leadership Development Opportunity:

Emergenetics VIRTUAL Meeting of the Minds Workshop 

Date: Wednesday, June 10, 2020
Location: Your Desk!
Time: 10:00 AM to 12:30 PM
Emergenetics Certified Facilitator: Gail Green

The Virtual Meeting of the Minds offers a blended learning experience that reveals individual and collective strengths, provides practical ways for leaders to inspire and engage employees to work together and create strong workplace cultures – with or without a traditional office space.

Through the workshop, you will:
• Increase self-awareness
• Discover others’ perceptions of you
• Communicate change more holistically and effectively
• Build better Peer and Stakeholder relationships
• Increase your EQ to forge new relationships in the current reality

Who should attend:
• Leaders seeking a deeper understanding of themselves and others
• Managers who aspire to build cohesive teams
• Consultants/Trainers/Coaches looking for neuro-scientific tools that resonate with individuals and organizations in a blended on learning experience that will serve in the new normal
Enroll soon as participant numbers will be limited to 30.

Cost of Workshop and Profile: $299         CLICK HERE to enroll!

Exclusive discount for muniSERV Members – use promo code 100OFF for a $100 discount. As an added value, during this challenging time, any municipality that registers 3 or more people will receive a one hour complimentary online tailored session for the team (Value $599).

Following the June 10th session, we will e-mail the municipal team leaders to get their burning questions and issues and then build a session that meets their identified needs and applies the learnings of the June 10th session.

We look forward to meeting you at this insightful and exciting event on Wednesday, June 10th and to sharing a simpler, easier way to understand yourself and others with the neuro-science of Emergenetics!

If you’d like more information, simply respond to this email or call 905.636.0797.

Take Care,
Gail

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An Exclusive Virtual Leadership Development Opportunity

It is a crazy unprecedented time!

Many leaders, for the first time in their careers, are leading from behind the desk and behind the screen. The great challenge becomes how do we keep staff motivated, engaged, inspired and connected.

At Emergenetics it is our Vision “To Be the Universal Answer to Human Connection”
And in this time of social isolation we are delighted to bring the power of Emergenetics in:

An Exclusive Leadership Development Opportunity:
Emergenetics VIRTUAL Meeting of the Minds Workshop

Date: Wednesday, May 20, 2020
Location: Your Desk!
Time: 10:00 AM to 12:30 PM •

Emergenetics Certified Facilitator: Gail Green

Cost of Workshop and Profile: $299   CLICK HERE TO ENROLL 
Exclusive Promotion use discount for MuniSERV Members – use promo code 100OFF for a $100 discount.

As an added value, during this challenging time, any municipality that registers 3 or more people will receive a one hour complimentary online tailored session for the team (Value $599).

The Virtual Meeting of the Minds offers a blended learning experience that reveals individual and collective strengths, provides practical ways for leaders to inspire and engage employees to work together and create strong workplace cultures – with or without a traditional office space.

Through the workshop, you will:
• Increase self-awareness
• Discover others’ perceptions of you
• Communicate change more holistically and effectively
• Build better Peer and Stakeholder relationships
• Increase your EQ to forge new relationships in the current reality

Who should attend:
• Leaders seeking a deeper understanding of themselves and others
• Managers who aspire to build cohesive teams
• Consultants/Trainers/Coaches looking for neuro-scientific tools that resonate with individuals and organizations in a blended on learning experience that will serve in the new normal

Enroll soon as participant numbers will be limited to 30.

We look forward to meeting you at this insightful and exciting event on Wednesday, May 20th and to sharing a simpler, easier way to understand yourself and others with the neuro-science of Emergenetics!

If you’d like more information, simply email me or call 905.636.0797.

Take Care,
Gail

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