Leading with Excellence

Leading with Excellence

December 11 – 12, 2019 – 9:00 AM-4:30 PM

In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities include; facilitating change management, reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words, they need to lead their department and company with inspiring leadership skills and techniques.

The Leading With Excellence Program provides equip supervisors, team leaders, and managers with leadership skills that will strengthen their role as the critical link between strategic goals and tactical performance. Through this development program, supervisors and managers will learn the skills necessary to lead their teams to success.

Participants will learn and apply management concepts, techniques, and tips to communicate, direct, coach, mentor, entrust, and lead others in routine situations and during challenging times of change. They will acquire tools for managing influentially and receive constructive feedback from their facilitator and peers.

Using case studies, discussions, team activities, paired exercises, management simulations, and self-assessments, participants will learn and practice influencing others assertively, diplomatically, and powerfully. Participants will give and receive feedback for communicating expectations, coaching staff to develop their skills, providing advice and options, and helping bring about change despite resistance from others.

To Register, please click here

 

Share

Meeting of the Minds Workshop

The cost of Miscommunication is high!!! A recent International Data Corporation study puts the cost at $620 per employee in companies with 100,000 or more employees. It can soar to a whopping $4200 per person if an organization has 100 or less.

If you are intrigued by the idea of developing your personal and professional potential, as well as that of others, you will undoubtedly be interested in Emergenetics, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences, and help you to communicate more easily and effectively with others.

Using a well-developed questionnaire designed to explore your strengths, and through an intellectually engaging and socially stimulating training experience, you will discover that Emergenetics is both simple to understand and easy to use. The profile, which is based on a wide body of academic literature covering psychology and neuroscience, is introduced through experiential learning. You will be fascinated not only by the human dynamics but the resulting practical applications as well.

Through the workshop, you will:

  • Increase self-awareness
  • Discover others’ perceptions of you
  • Communicate more effectively
  • Make informed decisions
  • Value your inherent talents
  • Recognize core values

Who should attend:

• Individuals seeking a deeper understanding of themselves and others
• Managers who aspire to build cohesive teams
• Consultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations
• Coaches/mentors and psychologists who are interested in gaining additional
insight into their processes
• Educators who desire to enhance their effectiveness with students and staff

Enroll soon as space will be limited.

We look forward to meeting you at this exciting event on Tuesday, December 3, 2019 in Toronto and to sharing a simpler, easier way to understand yourself and others with the neuro-science of Emergenetics!

Details:

Date: Tuesday, December 3, 2019
 Location: Toronto Star Building, 1 Yonge Street, 18th Floor, Toronto, ON Google Map
 Time: 8:00 AM to 12:30 PM
 Facilitator: Bridget Parise 

Cost of Workshop and Profile: $299 (Click below to enroll)

Register Here

If you’d like more information call 905.636.0797.

Share

Uncovering New Revenue: Benefits of Horizontal Analysis of Financial Statements

Public Sector Digest  Webinar – Uncovering New Revenue: Benefits of Horizontal Analysis of Financial Statements

November 27, 2019 at 1 PM ET

Local governments are tasked with the delivery of various services to residents and businesses. However, each year, governments are faced with difficult funding decisions as a result of tight budgets. In order to improve service delivery or address budget shortfalls, many local governments look to revenue increasing measures, such as tax or user rate changes. These decisions are rarely politically popular, which can create increased pressure on government budgets. 

In this informative webinar, PSD’s General Manager of Financial Consulting Matthew Hartney will demonstrate the following:

  • How municipalities and their budgets can benefit from horizontal analysis of their financial statements, with a highlight on common places where additional funds may be found.
  • A first-hand example of how a government’s financial trend analysis offered new budgeting insights.
  • Best practices and mistakes to avoid in conducting a review

Register here

Share

Personality Dimensions

Personality Dimensions

November 21, 2019 – 9:00 AM-12:00 PM

Everyone is different, we come in all varieties. Understanding our own and others’ values, strengths, joys and stressors provides a great foundation for communication. Knowing the obvious—and not so obvious—ways we are different assures us that we are okay in our own uniqueness and that we aren’t alone in some of our habits.

Personality Dimensions® translates complex personality theory into everyday language. It creates a framework for understanding – not a pigeonhole. You will recognize temperament patterns that you are comfortable with and of the people that you know. But it is not about putting people into a box. Identifying differences and similarities through Personality Dimensions® doesn’t determine our behaviour – we make those choices.

Drawing on the results of current validation studies that includes participants from across Canada and years of observation of interpersonal preferences demonstrated in learning sessions, Personality Dimensions® fosters increased self-knowledge through a facilitated self-discovery model that will make a lasting positive impact.

To Register, please click here  

Share

Grant Funding Opportunities for Canadian Municipalities

Public Sector Digest presents: Grant Funding Opportunities for Canadian Municipalities

The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis.

Each month we will highlight any grants with an approaching deadline and/or ongoing grant programs.

Please join us to find out about grant opportunities for your municipality!

One week before each monthly grant funding webinar, the PSD policy team will update registrants on which grant applications will be covered that month.

UPCOMING SESSIONS 

October 17, 2019 or November 15, 2019

*NOTE* Each session date is available at 10:00am to 10:20am ET or at 1:00pm – 1:20pm ET

Register Here

Share

3-Day Public Sector Certified Client Service Specialist (CCSS©) Designation Bootcamp

3-Day Public Sector Certified Client Service Specialist (CCSS©) Designation Bootcamp

November 13 – 15, 2019 – 9:00AM – 4:30PM

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. This program is designed with extensive research and insight from the public sector and has been delivered to numerous municipalities and government agencies with exceptional results.

Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.

Our programs are certified and accredited by CCPC Global to ensure quality, content, and engaging delivery.

Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.

This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.

Available to be delivered and customized on-site. Call CSPN for additional details.

Accredited Courses Required

1-Day Delivering Responsive Customer Service

This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.

1-Day Managing Difficult Clients and Situations

This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

1-Day Conflict Resolution

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

To Register, please click here

 

Share

Free Live Webinar – Understanding the World of Change

Understanding the World of Change – free live webinar

Friday, Nov 8, 2019 – 12pm Mountain / 2pm Eastern

Change Happens! 
But leading change well is an expert skill that few have mastered.
Explore what inspiring leadership looks like in today’s complex and rapidly changing world.

 

Presented by Kerry Woodcock, Change Leadership Coach

Register Here

LinkedIn / Facebook

Share