Leading succession and employee development with talent optimization at the City of Ottawa

Ottawa, Canada’s capital and fourth largest city, is home to more than 1 million people and houses some of Canada’s most famous tourist attractions. It is the role of the City of Ottawa to “provide day-to-day services that enhance citizen’s quality of life”.

The City of Ottawa as an employer is committed to its employees. This commitment is demonstrated by the recognition of the City of Ottawa as a National Capital Region’s Top Employer 10 times. City Manager, Steve Kanellakos states, “It is the people who work here who make the lives of our residents better, safer and healthier. We strive to meet the needs of our residents through a commitment to a diverse workforce that is reflective of the population we serve.”

See the City of Ottawa Case Study and learn how the introduction of the Predictive Index Behavioural Assessment, from Predictive Success has made a difference in the City of Ottawa


Free Webinar – Learn From Municipalities Using Service Request Management Software


Join us for a free webinar

Hosted by AccessE11 and OMLI, discover how these municipalities have utilized powerful service request management software to bring major improvements to their municipality.

Tuesday, September 27, 2022 – 12:00 p.m. to 1:00 p.m.

Learn how Hastings Highlands, St. Thomas and Meaford, Ontario, benefited from service request management software to meet the needs of their citizens. 

Register Here

Presented in partnership with 


Procurement Through the Lens of Cyber Security


Join our discussion as we explore how current increased cyber risks have demanded increased awareness, and consideration in everyday procurement processes.  Learn how to mitigate those risks from peers in the MUSH sector and cyber security experts. 

Choose to join us online in ZOOM, or in-person at the Living Arts Center in Mississauga.  The last half hour of the event will be for networking and for those at the live location, hot hor d’oeuvres and refreshments will be served during the networking.

This ticket is non-refundable unless the event is cancelled by Supply Chain Canada Ontario Institute. In-person ticket includes hot hors d’oeuvres and refreshments during the networking, following the panel discussion.


5:00 pm – Panel
5:45 pm – Q&A
6:00 pm – Networking












 Register Today!


Public Sector Leadership Series


Date: June 23, 2022
Registration Deadline: June 21, 2022

Public Sector has experienced more changes than ever in the past two years. And supply chain in the public sector has been evolving ever since. We have been leading public sector focused initiatives since the beginning of 2020 and this 1-Day event amplifies some of the pertinent issues that are impacting public sector decisions today such as procurement’s influence on organization effectiveness, move towards digital procurement, sustainable procurement, , the importance of supplier diversity, and more.

Speakers from last year include organizations such as City of Toronto, Metrolinx, City of Vancouver, NIGP, UHN, York Region Police, OECM, City of Ottawa, Treasury Board Secretariat of Canada, GTAA, HP Canada, Ministry of Transportation Ontario, Transport Canada and more. Frank Rochon, CEO of Supply Ontario also delivered his keynote speech, which you can watch here.

Some of the topics covered included:

  • Procurement’s Influence on Organizational Effectiveness
  • How have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience
  • Sustainable Procurement
  • Sustainable Goods Movement
  • Impact of Trade Agreements/Trade Agreements in a COVID world

TOPICS TO BE ADDRESSED AT THE UPCOMING EVENT INCLUDES: Digital Procurement I Data-driven Transformation I Supplier Diversity Sustainability & ESG I Indigenous Procurement

Here’s the agenda and speakers for Leadership Series 3.0: Public Sector. Join us: https://lnkd.in/e4Th4C38

We are delighted to have Clinton Lawrence-Whyte, Director General, Procurement Assistance Canada, Public Services and Procurement Canada | Services publics et Approvisionnement Canada and Nick Xenos, Executive Director, Centre for Greening Government, Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada as our first set of confirmed speakers.

The agenda for the day includes:

  • Leadership Panel: Reshaping Public Sector Supply Chain and Procurement by Balancing People, Processes & Technology
  • Ethical & Social Procurement: Leading on Social Value to Foster Economic, Social, and Environmental Well-Being
  • Circularity and Net Zero: Making Circular Economy a Reality
  • Vendor Performance Management: Drive Better Value, Better Performance and Lower Costs 
  • Indigenous Procurement: Best Practices and Lessons Learned

Sign up for more information on this event.

For registration enquiries: Katie Cheshire at [email protected]
For sponsorship enquiries: Kim Sforza at [email protected]


You’re Invited: Everything DiSC Showcase!

Today, organizational culture cannot be an afterthought. It must be focused on—intentionally and continually—to ensure recovery and results. That’s where Everything DiSC® on Catalyst™ comes in. Sign up for the Everything DiSC on Catalyst Showcase to learn about how DiSC can benefit your business.

In this 60-minute interactive, virtual event, participants will:

  • Discover the value of strong organizational culture and its connection to success
  • Explore the Everything DiSC on Catalyst learning experience
  • View a live demo of the Catalyst platform
  • Participate in a live Q&A with the showcase presenters


Everything DiSC on Catalyst helps people:

  • Better understand themselves
  • Appreciate and value difference in perspective and approach
  • Readily and consistently adapt to the unique needs of each person or situation they encounter


The Everything DiSC showcase will be on June 7th, 2022 at noon EST. Sign up here: https://forms.gle/jv3uK3E3nzCRdZECA


Canadian Construction Procurement

This one-day course will provide an overview of the project and procurement models used in construction, the procurement processes, an evaluation of the contracting options and trends emerging for the future for construction in Canada.

The course is designed for those both new to Construction Procurement and for those wanting to learn best practices in order stay ahead of the curve in this complex area of procurement.

Date & Time: May 31 & June 1, 2022 | 10:00 AM – 2:00 PM EDT

  • Procurement/Sourcing Managers with or without procurement construction experience
  • Owners, Project Managers/Property Managers and who want to learn about how improve procurement for your construction projects

Individual Member Price: Early Bird (until April 25, 2022) – $536 + HST | Regular: $595 + HST

Individual Non-member Price: Early Bird (until April 25, 2022) – $806 + HST | Regular: $895 + HST

Group Price (for a team of 4 or more): 20% off regular price for members and non-members. (Cannot be bundled with other offers)

CPD: 5 CPD Points


If you are thinking of a corporate training session (for a team of 10 or more) with the above topic or any other topic that is relevant for your organization, please review this Supply Chain Canada Training Brochure – Public Sector.


Accessing Municipal Compensation Information Just Got Easier


Every municipality needs to undertake periodic compensation reviews to keep their compensation current and attract talent.

Municipalities generate vast amounts of compensation data that other municipalities need, but there is no easy way to access or share it.

Engaging third-parties to conduct a review is expensive and the day the report is presented, the data is already outdated.

Conducting your own compensation reviews is not efficient and results in a duplication of work.  How many times last year, were you asked your salary and benefits information, by comparator municipalities conducting their own compensation reviews?

The Ontario Municipal Administrators Association (OMAA) and muniSERV have once again partnered to bring a new tool to Ontario municipalities to address these issues.  Along with support from the Ontario Municipal Human Resources Association (OMHRA), the Municipal Compensation Database (MCD) was developed under the guidance of a joint CAO/HR Advisory Committee.

The MCD is a cloud-based platform to collect and aggregate current municipal compensation and human resources information.  It revolutionizes the ease at which municipalities share and access compensation and human resources data, when and how they need it.

Benefits for Municipalities:

  • Single source access to improved municipal salaries & benefits data and HR information
  • Comprehensive, Convenient, Collaborative and Confidential
  • Easy access 24/7 right from your desktop or device, from any location
  • Access to real-time, statistically valid information
  • Includes Council Compensation, Job Descriptions and Organizational Charts
  • Enhances efficiency – eliminates duplication
  • Guarantees measurable cost savings
  • Real-time reports created in a matter of minutes

The Province of Ontario encourages municipalities to work together and share services and the MCD fits the bill.

Learn more and participate in the Municipal Compensation Database, or to request a demo, email [email protected] or call 705 538 0176 or 905 459 9200.

By: Susan Shannon, CEO, muniSERV.ca



How To Manage Your RFP Process

Join our panel discussion to learn about how to assess your situation and determine the best process to use to achieve your goals. We will explore different perspectives from practitioners, vendors, consultants and others.

Date and Time: May 17, 2022 | 4.30 pm to 6.00 pm EDT

Price: Members: $10 + HST | Non-members: $15 + HST


Victoria Mirlocca: CPPB, C.Mgr., C.I.M., NIGP-CPP, CMM II, Procurement Manager, Client Relations & Category Management
Lori Jackson, BSc., CPPO: Buyer, York Regional Police
Hugh Lawson: Director, Business Development, Canada
Chris McLeod: CEO, NVision Insight Group Inc.
Sandra Lisi, Director Purchasing, Client Services, City of Toronto
Greg Dadd, Principal, Procurement and Fairness Advisory Services, Industry & Public Sector Group


If you are thinking of a corporate training session (for a team of 10 or more) with the above topic or any other topic that is relevant for your organization, please review this Supply Chain Canada Training Brochure – Public Sector.


Leadership Series 3.0: Supplier Diversity


The term diversity has evolved over the last decade, but never quite as fast as it has in the last 2 years. While a few years back supplier diversity primarily referred to suppliers from underrepresented groups like women owned businesses, or small-scale businesses or minority owned businesses, today the realm of diversity has expanded to far more communities such as the Indigenous People, LGBTQ, communities with disabilities and more. It is no longer a choice, but an imperative for an organization to be consciously selective of their suppliers and give back to the customers by paving way for underserved communities to shine. This day will tackle how supplier diversity strategy not just helps the suppliers but also your supply chain operations and customer expectation management.

Non-member registration will include a membership until April 30, 2023 (for ON residents and new members only


8:45 AM Welcome and Opening Remarks

9:00 – 10:15 AM Leadership Panel:  Gaining Competitive Advantage and Operational Resilience Through Supplier Diversity

10:15 – 10:30 AM Networking Break/Breakout Rooms

10:30 – 11:30 AM Driving Diversity and Sustainability Initiatives Through Supply Chain

11:30 – 12:00 PM Lunch Break

12:00 – 1:00 PM Session TBD

1:00 – 1:15 PM Networking Break/Breakout Rooms

1:15 – 2:15 PM Establishing an Effective Supplier Diversity Program

2:15 – 2:30 PM Break

2:30 – 3:30 PM Session TBD

3:30 PM Closing Comments

TEAM OF 4+(PP)$125
Click here for more information
Click here to register

What is Boolean Logic?

Girl encircled by search icons and AI

What is Boolean Logic?

Have you ever wondered how a computer can do something like balance a check book, or spell-check a document? If you want to understand the answer to this question down at the very core, the first thing you need to understand is something called Boolean Logic.   [i]

Why do you need to understand Boolean Logic?

Well, as the use of artificial intelligence (AI) increases, it will be important for us all to understand it.  I am no expert on it by any means, but here’s my take on what I understand to be the very basic fundamentals of it, in the simplest and broadest of terms.

The term “Boolean” refers to a system of logic developed by the mathematician and early computer pioneer, George Boole.

A Boolean search is a query technique that utilizes Boolean Logic to connect individual keywords or phrases within a single query.
Boolean searching allows the user to combine or limit words and phrases in an online search in order to retrieve relevant results.  Boolean searching includes three key Boolean operators: AND, OR, and NOT which are used to limit, broaden and define the search results.
When these “operators” are used between two keywords, the search will result as follows:
  • A Boolean search for “Cats AND Dogs” will retrieve all documents that contain both words
  • A Boolean search for “Cats NOT Dogs”, will retrieve only documents that contain the word “Cats”
  • A Boolean search for “Cats OR Dogs”, will retrieve documents that contain either the word “Cats” or the word, “Dogs”
Wildcard Characters (? and *) are also used in Boolean Logic. 
  • “?” matches a single character (i.e. the search string “re?” will match both rest and rent)
  • “*” matches multiple characters (i.e. the wildcard search “res*”, will match rest, rested and resting.[ii]
Quotation marks require words to be searched as a phrase, in the exact order you type them. For example, when searching for posts about Asset Management, using the quotation marks will search for the phrase exactly as it appears (i.e., “Asset Management”).  It would not return  documents that contain both the words, Asset and Management, in any other combination.
There are other elements to Boolean Logic, but I don’t want to get you too far into the weeds.  
The main thing I wanted to achieve with this article is; a) to provide an introduction to Boolean Logic, for those of us who are new to it and, b) for you to understand that combining Boolean strings with AI-powered search filters to conduct a search, utilizes a search engine to its fullest, most comprehensive potential for optimum search results.
Susan Shannon, CEO

[i] How Boolean Logic Works, by Marshal Brain, Science Direct

[ii] Gnowit Guide to Boolean Logic – Boolean Primer