The Extraordinary Coach Workshop

The Extraordinary Coach (1 Day Workshop)
Toronto –
January 15, 2019

In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.

Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.

This is a one-day, interactive, leadership learning, assessing, and planning experience led by Jim Clemmer in:

Toronto –January 15, 2019 – hosted at Centre for Health & Safety Innovation, Mississauga [Directions] [Hotel Suggestions]

  •  

Register Now!  (don’t forget to use your muniSERV discount codes!)

Discount Code: MUNIS1 for 1 day ($150)

Share

Leadership Development & Coaching Skills Workshops

Toronto – January 14, 2019

Building Leadership Strengths

The Extraordinary Leader (1 Day Workshop)

In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused on delivering results.

The Extraordinary Leader Workshop presents a proven framework for helping individuals make a profound difference in their organization’s results, and in their own performance and development.

This is a one-day, interactive, leadership learning, assessing, and planning experience led by Jim Clemmer in:

Toronto –January 14, 2019 – hosted at Centre for Health & Safety Innovation, Mississauga [Directions] [Hotel Suggestions]

See also The Extraordinary Coach (1 Day Workshop)  This workshop follows the Extraordinary Leader Workshop. Save when you register for both workshops!
Toronto – January 15, 2019 –
hosted at Centre for Health & Safety Innovation, Mississauga [Directions] [Hotel Suggestions]

Register Now!  (don’t forget to use your muniSERV discount codes!) 

Discount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250)

 

Check out these other complimentary resources!

 

Share

Free Webinar – Strategic Advisor Reveals… The ONLY 3 Ways to Grow Your Business

Reserve Your Seat Now, for this webinar training that will change the way you approach building your business…”

Thursday November 22, 2018 @ 11 a.m. Eastern Standard Time (Toronto)

What You’ll Learn on the Live Webinar:

  • Exactly how  to grow any business in any industry in any economy with little effort, time or expenses.
  • A cost effective strategy to virtually eliminate your marketing spend.
  • The most powerful underutilized strategy to scale your business in a very short time.
  • Plus, free bonus: register today and you’ll get instant access to “The Serious Business Owner’s Guide to Profitable Joint Ventures”.

Claim your spot on the Free Webinar Now!

Share

Build Your Business Road-Map Workshop

Are you an entrepreneur with great ideas and huge potential, yet struggling to bring those ideas to fruition?

I’ll bet!! You’re wearing a dozen hats, you have clients to keep happy, bookkeeping to stay on top of and you also need to market your business? With so much going on in your mind every day, it’s no wonder you lose sight of what is important – achieving your goals!

In this interactive workshop, we will:
– explore the theory behind radiant thinking
– identify the areas you wish to focus on in your business
– use mind-mapping to develop your business road-map
– create an action plan and set specific goals with a date to achieve them!

Register at: http://cheetahfusion.com/events/

Location: 54 Cedar Pointe Drive, Unit 1207, Barrie, ON
Date: Tuesday, November 20, 2018
Time: 9:30am until 12:30pm

November 1st your investment is – $125+HST

Includes: refreshments, light breakfast and workshop materials.
Parking: free parking

Share

Service That Sells Public Workshop

Selling is becoming an increasingly important part of the frontline customer service representatives’ job, but few representatives have formal training. Our program helps Customer Service professionals develop the skills, knowledge and motivation they need for cross-selling and up-selling.

No matter what business you are in, who your customers are, or how large your business is, the fact is that everyone would like to increase their revenue without increasing the investment. Numerous companies have discovered a simple cost effective way to do this.

This program is designed to effectively overcome this reluctance and to uncover the realities of providing service and myths behind selling. We guide participants in understanding and being prepared for the transition from service to sales.

For more information, please click here 

To Register, please click here 

Share

Emotional Intelligence 101

Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.

Studies have shown that salespeople and customer service agents who have undergone EQ training develop more accounts, have higher sales, deliver stronger customer service and realize better customer retention than those who have not. (Consortium for Research on Emotional Intelligence in Organizations)

Is this EQ training only for people in sales or customer service roles? No. This EQ training is for anyone! With EQ training and development, people can develop the skills and knowledge to better understand their customers or potential customers, how to manage their expectations, and ultimately meet their needs while building rapport and trust.

What are the 5 Dimensions of Emotional Intelligence?

  1. Self-Awareness – The ability to recognize and understand your moods, emotions and drives, as well as their effect on others.

  2. Self-Regulation – The ability to control or redirect disruptive impulses and moods and the propensity to suspend judgement and think before acting.

  3. Motivation – A passion to work for reasons that go beyond the external drive for knowledge, utility, surroundings, others, power or methodology and are based on an internal drive or propensity to pursue goals with energy and persistence.

  4. Social Awareness – The ability to understand the emotional makeup of other people and how your words and actions affect others.

  5. Social Regulation – The ability to influence the emotional clarity of others through a proficiency in managing relationships and building networks.

As a result of attending this workshop, participants will:

  1. Receive a personalized Emotional Quotient Report.

  2. Learn about each of the 5 Dimension of Emotional Intelligence.

  3. Learn about the natural progression in developing EQ.

  4. Understand the role of emotional intelligence and why is such a critical component to success.

  5. Receive some actionable tools and resources to begin their own EQ improvement journey.

Location: Next Gen Hub Business Suites

25A Hunter Valley Rd., Orillia, ON L3V 0Y7

Super Early Bird & Early Bird Deadlines available!

To Register: Visit www.prismgroup.ca

See the full Workplace Success Series Workshops

 

Share

Conflict Resolution Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.

It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.

For more information, please click here  

To Register, please click here

Share

Managing Difficult Clients & Situations Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.

This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.

For more information, please click here 

To Register, please click here 

Share

3-Day Certified Client Service Specialist Designation BootCamp

The Certified Client Service Specialist (CCSS©) program offers participants  the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.

Our programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality, content, and engaging delivery.

Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.

This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.

Accredited Courses Required

1-Day Delivering Responsive Customer Service

This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.

1-Day Managing Difficult Clients and Situations

This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

1-Day Conflict Resolution

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

For more information, please click here

To Register, please click here

 

Share

Delivering Responsive Customer Service Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.

This interactive workshop is informative, fun, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world.

For more information, please click here 

To Register, please click here 

Share