Headon Operational Consulting
Operational Consulting that drives performance improvement
Bob Burchett, Principal
1482 Constance Drive Oakville, ON L6J 2V2
We are operational experts. Our expertise is in areas such as Facilities, Parks, Recreation, Culture, Customer Service and Operations. Our passion is for innovation and facilitating change in organizational structures and functions. We expect the effects of our work to be measurable and designing appropriate metrics for different areas is a critical part of our work. One of our signature services is the Operating Procedures Report Card (OPRC). It measures how well employees understand their workplace practices (P&P) and how those practices are articulated and documented.
Operations, Parks & Rec, P&P, H&S, Customer Service, Cultural, Facilities, Tourism, Environment
On demand
Success Story:
We pride ourselves on our track record of success in any number of different areas. We have worked in the municipal sector, the broader government sector, the private sector and the not for profit sector. Our results are measurable - increased revenue, better customer service, decreased costs and a more focused operation is typical.
.png){kind=logo}
