Success Story:

Town of Springwater

A healthy municipality depends on keeping accurate, detailed records. although the Township of Springwater was keeping plenty of records, they had a serious problem storing and accessing them. Everything was very compartmentalized and siloed. Each department had their own network drive and filing system, and no other department had easy access to it.

In an effort to digitize their records, the Township of Springwater turned to Ricoh. We had experience with the software the township was looking to implement, we had the staff support that they wanted, and we took the time to understand their needs.
Leveraging Laserfiche technology, we digitized their entire records management system. Over the course of the implementation, we scanned and uploaded every historical and current document that the township had, and created a single unified record management system that all departments could access.

Since implementing Ricoh's Laserfiche document management solution, the Township of Springwater has seen a number of improvements for their staff as well as the residents they serve. With all historical records now digitized, the physical space required to store active documents has been cut nearly in half, and two of the five storage shelves have been removed.

Looking to the future, the township sees several possible new avenues to manage their documents even more efficiently using Ricoh's solution, including implementing an accounts payable and forms processes.