Ricoh Digital Services

Ricoh Digital Services

Solutions that redefine work

Scott Leonard, Director Public Sector


5560 Explorer Drive, Suite 100 Mississauga, ON L4W 5M3

Ricoh empowers digital workplaces by enabling individuals to work smarter. Through our portfolio of innovative technologies and services we support municipalities in their journey towards Digital Transformation including:

– Content Management
– Records Management
– Digital Records Conversion Services
– Back Office Automation
– Robotic Process Automation
– IT Consulting
– IT Services

Let us help you to imagine. change. so that together we can create change. For better.



8am to 5pm Local Time

Articles by Ricoh Digital Services:

How to Persuade Employees to Embrace Records & Content Management

Administration, Records and Information Management, Security/Public Safety

Friday, June, 18th, 2021

Records and Electronic Content Management (RM/ECM) solutions increase effectiveness, efficiency, and compliance with regulations. A big challenge can be to convince employees to actually use the new software. Unfortunately, nearly a third of RM/ECM migrations fail due to a change …

Success Story:

Town of Springwater

A healthy municipality depends on keeping accurate, detailed records. although the Township of Springwater was keeping plenty of records, they had a serious problem storing and accessing them. Everything was very compartmentalized and siloed. Each department had their own network drive and filing system, and no other department had easy access to it.

In an effort to digitize their records, the Township of Springwater turned to Ricoh. We had experience with the software the township was looking to implement, we had the staff support that they wanted, and we took the time to understand their needs.
Leveraging Laserfiche technology, we digitized their entire records management system. Over the course of the implementation, we scanned and uploaded every historical and current document that the township had, and created a single unified record management system that all departments could access.

Since implementing Ricoh's Laserfiche document management solution, the Township of Springwater has seen a number of improvements for their staff as well as the residents they serve. With all historical records now digitized, the physical space required to store active documents has been cut nearly in half, and two of the five storage shelves have been removed.

Looking to the future, the township sees several possible new avenues to manage their documents even more efficiently using Ricoh's solution, including implementing an accounts payable and forms processes.

"Ricoh has been a great partner and I would recommend them to any municipality looking to digitize their records. We asked a lot of them, and they delivered the product above and beyond our expectations."

- Karen Way, Deputy Clerk for the Township of Springwater

Awards, Certificates or Designations

  • Vendor of Record for Managed Print Services (MPS) - Province of Ontario (WPS#11359)
  • OECM Agreement for Electronic Document and Records Management Solutions (EDRMS-361)
"I would certainly recommend Ricoh to others that were considering and moving forward to automation. Their solution is outstanding including the support from their staff. The local rep regularly checks in to see how things are going, if there’s anything that we need or can assist with."

- Kevin Keech, Police Systems Support Tech, City of Camrose

"The Ricoh team worked well with our staff and IT technicians. They were not like a typical vendor; they were a true partner."

- Prasanna Gunasekera, Senior Manager, Business Services The City of Brampton