
Heart of the Matter Consulting
We help our clients create cultures that engage
Mark Norman, Senior Consultant / Owner
1530 Fish and Game Club Road Frankford, ON K0K 2C0
<pHow do you encourage people to invest their energy in the success of their organization?
This question is the central focus of our work.
For over 25 years, we’ve been helped organizations find their ways to build cultures of trust, inclusion and engagement. Working closely with leaders, we build the conditions for successful staff engagement and equip leaders and contributors with the thinking and behaviors that sustain vitality.
Our approaches are adjusted to every client and have a common foundation: an appreciative mindset. With senior leaders, managers and front line contributors, we study the root causes of organizational success and then multiply that success. The end result is organizations, departments or teams connected and passionate about the services they deliver, the products they make and the clients they serve.
Over the past years, we’ve had the opportunity to work with great clients. Together, we’ve:
• Developed a Certificate of leadership in Municipal Environments and have equipped over 600 municipal leaders with the thinking and skills to improve productivity, labor relations and engage staff.
• Co-led organizational change in Academic and Health Care settings.
• Developed cultures of trust in Social Service and Paramedic Services
• Coached executive teams in regional governments, social housing and industrial settings
It’s exciting to see what happens when leaders set the table well for engagement.
Canada
Success Story:
If you would like to hear clients speak of their experience, please watch this YouTube video: https://www.youtube.com/watch?v=Ef7HrqmTM4c
It's the story of Northumberland Paramedics and their journey from disengagement to engagement. Working with leaders of all levels and the union executive, we helped the culture become one of inclusion, excitement and commitment.