Customer Service Professionals Network

Customer Service Professionals Network

CSPN

David Singh, Partner

905 477 5544

mycspn.com

20 Bay Street, 11th Floor Toronto, ON M5J 2N8

CSPN is a leading provider of employee-centric and CX training programs, consulting services, and networking opportunities, designed to empower organizations and harness the competitive advantage of delivering an exceptional customer experience.
We specialize in Exclusive Public Sector training programs which include Customer Service & Experience, Dealing with Difficult Customers , Internal Customer Service, Leadership Skills, Supervisory Training, Email Etiquette, Change Management , Customer Success, Diversity & Inclusion, and more! We are a proud Women Business Enterprise certified organization.

CSPN has been awarded the Federal Supply Arrangement (SA): E60ZT-180029/012 under the department of Public Works and Government Services Canada. CSPN also holds a Vendor of Record with the Provincial Government, Tender # 7434.

Clients include City of Ottawa, Town of Whitby, York Region, City of Mississauga, City of Toronto, Town of Oakville, City of Guelph, City of Oshawa, Town of Ajax, Town of Aurora, and more.

Call: 905-477-5544 Email: [email protected]

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Canada

9:00am - 5:00pm

Articles by Customer Service Professionals Network:

19th Annual Customer Service Conference May 11-13, 2016

Administration, Communications, Human Resources, Team Building

Thursday, January, 7th, 2016

30% Savings for Public and Not-For-Profit Sector Each year, Customer Service Professional’s Network (www.myCSPN.com) hosts a conference for customer service professionals.  Conference delegates include leaders from municipalities, various levels of government and corporations.  Join us to expand your knowledge in sessions presented by …

Success Story:

“I want to thank you for the training workshop you completed for us. The training was amazing, engaging and the materials delivered were received by the participants smoothly & effectively. I had great feedback about the session and methods, definitely will recommend your organization for any customer service training (I myself enjoyed the session and didn’t want it to finish). -York Region “Thank you for everything. Just taking a quick scan at the feedback I think we hit it out of the park. You are so engaging, funny, energetic and I can’t emphasize enough – you did your homework and you came with a clear appreciation and understanding of what public sector workers in a municipality do and the uniqueness of some of our challenges (and also how rewarding it can be).” -Town of Newmarket “I have heard a lot of positive feedback from both groups and am interested in reading the complete Feedback Report! This type of training was new to most and Corey, the facilitator, made it really easy to feel comfortable while encouraging open communication. Thank you for your assistance putting this training together! “ - Township of Centre Wellington