Customer service Professionals Network (mycspn.com) is pleased to announce that Customer service leaders from municipalities, various levels of government, and corporations are getting together on May 27-28, 2014 at the beautiful OLD Mill in Toronto to share stories on how to create a great customer experience.

Getting insights from persons who work in various industries has proven to be a great approach in uncovering ideas that you can borrow and incorporate in your organization. No need to spend hours searching the website for answers when you can meet someone next to you who may already have conquered the issues you are trying to resolve.

If you are seeking answers to:

• Enhancing customer experience at the Town of Newmarket
• Drivers to employee engagement
• Remote agents anyone?
• Role of ethics in your workday
• Coaching vs  Mentoring – which is best?
• Cloud contact Centres – impact on customer satisfaction
• Voice of the customer to lead transformation
• Operationalizing customer input
• Creating great customer experiences – regardless of your industry
• Creating Respectful Workplaces -increase service and employee satisfaction
• Changing traditional thinking to transform your service
• Service Ontario journey to service centricity

20 leading industry speakers, vendor expo, panel discussion, Keynote speaker -Christine Magee, 50 answers in 50 minutes and wine and cheese networking event are some of the other activities you will enjoy.

I promise you, that you will be glad you came. Hope to see you there.

For information please visit:

www.amazeyourcustomer.com

email: [email protected]    905-477-5544