MUNICIPAL ORGANIZATIONAL EXCELLENCE – ASSESS YOUR MUNICIPALITY

What is Organizational Excellence? It refers to an integrated approach to organizational performance management that results in the delivery of ever-improving value to customers, investors and stakeholders, contributing to organizational sustainability and the improvement of overall organizational effectiveness and capabilities.

What Characterizes Excellent Organizations?

• Perform excellently against a known external standard
• Perform excellently in relationship to where they were at some earlier point in time
• Are judged by informed observers to be doing substantially better qualitatively than other comparable organizations
• Are doing whatever they do with significantly less resources than is assumed are needed to do what they do

Did you know that excellence models have captured the principles and best management practices of high performing organizations and that research over the past 25 years has validated the positive relationship of implementing these models and organizational performance?

As you read this article, you might be asking yourself “To what extent do we have a culture that is characterized by these principles?” “To what extent have we deployed these best management practices?”

Now is your chance to find out ! A new assessment tool and technological platform allows Municipal Administrators to do a quick self-assessment against these principles and best management practices and receive a confidential feedback report. The report provides a snapshot of the current state of organizational excellence and shares the self-assessment results and an action-oriented improvement plan.

muniSERV members are invited to take the assessment. Depending on organization size, the assessment should take between 15 to 30 minutes to complete. When ready, members can take the assessment at http://bit.ly/1UvDSrQ

At this link there is also a free mini assessment on the culture of excellence and a sample report on the full assessment.

The assessment is based on the Organizational Excellence Framework (OEF) that ‘integrates’ global excellence models and is being used to conduct the first global assessment on the current state of organizational excellence (2015). Both the publication and the assessment tool are authored by Dawn Ringrose (2010), Principal of Organizational Excellence Specialists (also a muniSERV member) and representative for Canada on the Organizational Excellence Technical Committee and Global Benchmarking Network.