Loading Events

« All Events

  • This event has passed.

Customer Service 101

October 24, 2018 @ 9:00 am - 12:00 pm EDT

Successful business depends on exceptional Customer Service. It is essential to understand that every employee is involved in customer service. It has been proven that customers would rather switch to another company than tolerate poor service.

Research indicates, even if there is no conflict, over 60% of all customers quit dealing with a business because of indifference on the part of some employee. The ability to interact effectively with customers may be the critical difference between success or failure. Effective customer service begins with an accurate perception of one’s own work customer relations style.

In this session, participants will:

  1. Receive their own personalized Customer Service Report which quantifies information on how they see their own behaviour in the workplace.

  2. Learn how others perceive their behaviour. This knowledge will assist participants in formulating strategies in more effectively meeting customer needs.

  3. Be more qualified to identify various customer behavioural styles whether they are serving them in person or by phone.

  4. Lean how to adapt their customer relations behavioural style to improve the customer experience.

  5. Be more confident in their customer relationship skills.

Location: Next Gen Hub Business Suites

25A Hunter Valley Rd., Orillia, ON L3V 0Y7

Super Early Bird & Early Bird Deadlines available!

To Register: Visit www.prismgroup.ca

See the full Workplace Success Series Workshops

 

Share

Details

Date:
October 24, 2018
Time:
9:00 am - 12:00 pm EDT
Event Category:
Event Tags:
, ,
Share