Conferences
Conflict Resolution Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more
Customer Success Strategy Course
Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that … read more
2-Day Coaching for Performance Course
Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more
Communicating Change
It is critical that organizations change – to keep ahead of the competition, to meet customer needs, to take advantage of new technology and thinking etc. We are all subjected to change in one way or another. Why then do … read more
2-Day Effective Facilitation Course
The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions - in today’s … read more
Levelling Up Accelerator Group – Growing the Leader’s Emotional Intelligence
Growing the Leader's Emotional Intelligence Saturdays for 6 sessions - Starting May 4th You will LEARN: •how to grow the powerful EQ skills of empathy, how to diffuse conflicts and improve relationships; using practical neuroscience distinctions. Research shows that 90% … read more
Levelling Up Accelerator Group – Head to Heart Leadership
Head To Heart Leadership Thursdays for 8 weeks - Starting May 9th You will LEARN to apply leadership principles in pragmatic ways, in real-life situations and circumstances. We will take from the book; "21 Irrefutable Laws of Leadership" by John … read more
Get Lean Six Sigma Certified – Lean Six Sigma White Belt
GET LEAN SIX SIGMA CERTIFIED - LEAN SIX SIGMA - WHITE BELT DATE: May 22, 2019 LOCATION: Burlington TIME: 9am - 4:30pm WORKSHOP OVERVIEW: A one-day workshop developed to create an awareness of the means of deploying and the impact that a LEAN … read more
Customer & Employee Experience – 22nd Annual Conference
Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX. Here’s what to look forward to: • A bucket-list-worthy lineup of main stage speakers will break down their … read more
Get Lean Six Sigma Certified – Lean Six Sigma Yellow Belt
GET LEAN SIX SIGMA CERTIFIED - LEAN SIX SIGMA - YELLOW BELT 4 days + Project DATE: June 3, 4, 24 & 25, 2019 LOCATION: Vaughan TIME: 9am - 4:30pm PROGRAM OUTLINE: As a YELLOW BELT, you will gain a thorough overview LEAN … read more
Overcoming Speech Anxiety & Barriers to Effective Communication
Vicki Goodfellow Duke is a professional public speaking coach, and has been teaching Public Speaking, and Rhetoric at Mount Royal University since 1991. She was a National Examiner for Speech and Drama for The Royal Conservatory of Toronto from 1996 … read more
3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
Delivering Responsive Customer Service Public Workshop
A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium … read more
Strengths Self-Investment
Dear Tomorrow’s Success Story, How badly do you want it? Pam Danyluk is a trained CliftonStrengths Coach, as well as a Senior Project Engineer and Project Manager. In Pam’s Accelerator Group, you will discover your innate talents, and investigate how … read more
Managing Difficult Client & Situations Public Workshop
Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you. This workshop is designed to teach … read more
Head to Heart Leadership
Dear Tomorrow’s Success Story, How badly do you want it? Scott Benham is a John C. Maxwell certified speaker, coach, & trainer, and holds the role of EVP of Sales with The John Maxwell Team. Taking lessons from John C. … read more
Conflict Resolution
Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away … read more
Fundamentals for Assertiveness
Dear Tomorrow’s Success Story, How badly do you want it? John Callaway is a mediator at the Alberta Provincial Court Civil Mediation program, and a facilitator of workplace conflict resolution and assertive communication programs. In John’s Accelerator Group you will … read more
Ready. Set. Lead
Dear Tomorrow’s Success Story, How badly do you want it? Jean Parker is a professional Executive Coach (ACC credential), experienced CFO, and an accomplished educator. In Jean’s Accelerator Group, you will learn how to communicate, collaborate, influence, make decisions, and … read more
Public Speaking Mastery
Dear Tomorrow’s Success Story, How badly do you want it? Vicki Goodfellow Duke is a professional public speaking coach, and has been teaching Public Speaking, and Rhetoric at Mount Royal University since 1991. She was a National Examiner for Speech … read more
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