Public Sector Leadership Series
Date: June 23, 2022 Registration Deadline: June 21, 2022 Public Sector has experienced more changes than ever in the past two years. And supply chain in the public sector has been evolving ever since. We have been leading public sector focused … read more
Digitize & Automate for Efficient Citizen Services
Please join us - Free Webinar Citizen Issue Management Software for North American Municipalities Citizen engagement has never been more important for municipalities as it is today and customer feedback can powerfully impact municipal decision-making. Join us to learn how cities and … read more
Reflections on the Open Smart City Experience: Moving Forward Together
Learn how municipal leaders from across Canada are leveraging data and technology to solve community challenges during this Online Event. Cities are re-imagining how technology and data can support the growing pressures and opportunities presented by climate change, population, and … read more
Procurement Through the Lens of Cyber Security
DESCRIPTION Join our discussion as we explore how current increased cyber risks have demanded increased awareness, and consideration in everyday procurement processes. Learn how to mitigate those risks from peers in the MUSH sector and cyber security experts. Choose to … read more
Free Webinar – Learn From Municipalities Using Service Request Management Software
Join us for a free webinar Hosted by AccessE11 and OMLI, discover how these municipalities have utilized powerful service request management software to bring major improvements to their municipality. Tuesday, September 27, 2022 - 12:00 p.m. to 1:00 p.m. … read more
Canadian Construction Procurement
WORKSHOP DATES: February 22 - 10:00AM - 2:00PM EST February 23 - 10:00AM - 2:00PM EST LOCATION: Zoom Virtual Platform BRIEF DESCRIPTION: This one-day course will provide an overview of the project and procurement models used in construction, the procurement processes, an … read more
Free Webinar – See how Corner Brook, NL enhanced it’s workforce using AccessE11
Help your municipality stay ahead of the curve and provide quality service to your citizens Change the way your municipality handles citizen requests Register today and learn from one of the most innovative cities in Canada Take the steps to … read more
Live Chat Public Sector: Sowing the Seeds of Success
TIME Online: 5:00 PM - 6:30 PM EDT In-Person: 5:00 PM - 7:00 PM EDT LOCATION This event is available to attend in-person or online. Our in-person event includes refreshments and hor d’ouevres during the networking portion. In-Person REGISTER HERE Living Arts Centre, 4141 Living Arts Dr, … read more
A Case Study with the Township of Georgian Bluffs – Building Employee Capacity with AccessE11
AccessE11 and OMLI are pleased and honored to extend a warm welcome to Carly Craig, Acting Clerk of Georgian Bluffs, to share her insights on the benefits of using issue request management software to enhance internal processes within municipal operations. … read more
Executive Briefing: Personal Accountability – The Non-Negotiable Workplace Competency
If you had more time to work on your key deliverables instead of worrying about lack of accountability, what would you accomplish? Prism Group is excited to offer this Executive Briefing. In this 45-minute Executive Briefing, we will explore: What … read more
Webinar: Modern Citizen Engagement: Enhancing the Resident Journey
Don't miss this opportunity to join us on June 28, 2023 at 12pm EST as Marcel LeBlanc, Manager of Information Technology from Riverview, NB, shares experiences and offers practical advice on how to elevate your municipality's effectiveness and citizen engagement. Gain … read more
Webinar: Can you outsource your FOI?
Join us! Wednesday, June 28, 2023 12:00 p.m. 1:00 p.m. PST Click HERE for more information and to register Did you know that you can get help with processing your FOI/ATIP requests? Join our FOI/ATIP Manager, Adrian Chalifour, for a free … read more
Half-Day Understanding Emotional Intelligence Virtual Course
The ability to interact effectively on a team with your internal and external customers is an essential business skill. Organizations rely on cohesive teams to accomplish goals, satisfy customer requirements, contribute innovative solutions to problems, and improve the bottom-line. … read more
Webinar – Implement a Digital Approach to Citizen Communication
Learn why taking a digital approach to citizen communication is a critical component to service delivery in Small and Medium Sized local governments. Explore the tools and techniques other similar-sized municipalities are using today. Join us for an exclusive webinar designed … read more
Managing Customer Conversations through Chat – Virtual Workshop
Consumers are increasingly turning to social media to air frustrations or grievances that they are having with a particular company. Alongside this, audiences are also looking at your social media channels to be an effective first port of call for … read more
Webinar: The Role of Technology in Citizen Record Requests
Citizen records requests are increasing year over year in both quantity and complexity. Join our October webinar to discover how tech solutions can ease the burden of managing your citizen request processes. Tune in on Wednesday October 25, 2023 at … read more
CSPN’s 7th Annual Women In Leadership Summit
Each year, Customer Service Professional’s Network (CSPN) hosts the Women-In-Leadership (WIL) Summit to celebrate the tenacious, impactful, and successful women working to advance their teams, organizations, and communities. This year’s WIL Summit theme is Leadership Without Limits, and will feature skill-building … read more
23rd Annual CSPN Customer Experience Conference
CSPN is thrilled to announce the revival of its CX Conference, a full-day, in-person event designed to delve into the ever-evolving realm of Customer Experience. Join us as leading brands and industry experts lead discussions on the intersection of emerging … read more
Public Sector Procurement and Supply Chain Conference
Virtual - ZoomA one-day virtual symposium presented by the National Institute of Supply Chain Leaders (NISCL), the Public Sector Procurement & Supply Chain Conference features speakers including Federal leaders, Municipality CPOs, and industry experts. This one-day symposium has had an attendance of … read more
CSPN Citizen Service Summit – Virtual
CSPN proudly presents the Citizen Summit, a premier virtual event for public sector professionals happening on September 24th-25th. This two-day summit will feature leading brands and industry experts exploring the latest in digital transformation, data privacy, public sector innovation, and strategies for … read more
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