Consumers are increasingly turning to social media to air frustrations or grievances that they are having with a particular company. Alongside this, audiences are also looking at your social media channels to be an effective first port of call for any big announcements, both good and bad. Our course will help brands realize the importance of being present on these channels, whether it’s responding to customer queries or complaints, raising an issue with the wider world or managing PR statements.

On Social Media, every Customer Service interaction becomes a permanent, searchable, online record. Even private and direct messages can be easily screen-captured and shared with the world. Considering the viral nature of the platform, is it worth the risk?

In this workshop, your staff will be trained to engage with your customers socially via networks like Twitter and Facebook to help them improve your company’s social service experience while avoid embarrassing and costly mistakes online.

This course is aimed at businesses who already have established social media channels and an overall online presence.

To learn more, please click HERE.

To Register, please click HERE.