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Leadership Development & Coaching Skills Workshops

Toronto - January 14, 2019 Building Leadership Strengths The Extraordinary Leader (1 Day Workshop) In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused … read more

The Extraordinary Coach Workshop

The Extraordinary Coach (1 Day Workshop) Toronto – January 15, 2019 In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do … read more

*NEW* Critical Conversations Course

*New*  Critical Conversations Course Meaningful conversations aren’t always easy, but they are a critical part of leadership. Deliver constructive feedback with clarity and deal with high emotions in the workplace. As a manager, sometimes you need to have conversations that … read more

2-Day Leading with Excellence Course

In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities include facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more

Build Your Business Road-Map Workshop

Build Your Business Road-Map Workshop Are you an entrepreneur with great ideas and huge potential, yet struggling to bring those ideas to fruition? I’ll bet!! You’re wearing a dozen hats, you have clients to keep happy, bookkeeping to stay on … read more

Delivering Responsive Customer Service Public Workshop

This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more

3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

The Certified Client Service Specialist (CCSS©) program offers participants  the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more

Managing Difficult Client & Situations Public Workshop

This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more

Conflict Resolution Public Workshop

This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more

Customer Success Strategy Course

Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that … read more

2-Day Coaching for Performance Course

Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more

Communicating Change

It is critical that organizations change – to keep ahead of the competition, to meet customer needs, to take advantage of new technology and thinking etc. We are all subjected to change in one way or another. Why then do … read more

2-Day Effective Facilitation Course

The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions - in today’s … read more

Levelling Up Accelerator Group – Head to Heart Leadership

Head To Heart Leadership Thursdays for 8 weeks - Starting May 9th You will LEARN to apply leadership principles in pragmatic ways, in real-life situations and circumstances. We will take from the book; "21 Irrefutable Laws of Leadership" by John … read more

Get Lean Six Sigma Certified – Lean Six Sigma White Belt

GET LEAN SIX SIGMA CERTIFIED - LEAN SIX SIGMA - WHITE BELT  DATE: May 22, 2019  LOCATION: Burlington   TIME: 9am - 4:30pm WORKSHOP OVERVIEW: A one-day workshop developed to create an awareness of the means of deploying and the impact that a LEAN … read more

Customer & Employee Experience – 22nd Annual Conference

Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX. Here’s what to look forward to: • A bucket-list-worthy lineup of main stage speakers will break down their … read more

Get Lean Six Sigma Certified – Lean Six Sigma Yellow Belt

GET LEAN SIX SIGMA CERTIFIED - LEAN SIX SIGMA - YELLOW BELT 4 days + Project  DATE: June 3, 4, 24 & 25, 2019 LOCATION:  Vaughan  TIME: 9am - 4:30pm PROGRAM OUTLINE:     As a YELLOW BELT, you will gain a thorough overview LEAN … read more

3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more

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