Conferences

  1. Events
  2. Conferences

Events Search and Views Navigation

Event Views Navigation

Today

Leadership Development and Coaching Skills Workshops

Toronto - January 16 & 17, 2018 Building Leadership Strengths The Extraordinary Leader (1 Day Workshop) Toronto – January 16, 2018 Growing Coaching Skills The Extraordinary Coach (1 Day Workshop) Toronto – January 17, 2018  Whether you want to increase … read more

Leadership Development and Coaching Skills Workshops

Growing Coaching Skills The Extraordinary Coach (1 Day Workshop) Toronto – January 17, 2018  Whether you want to increase employee engagement or boost profitability, great leadership in an organization matters. Zenger Folkman research shows that leaders are the primary factor … read more

OMHRA – Complimentary Leadership & Top Talent Management

Whether your municipality has a complement of 10 or 1000....   Whether you have an HR Department of 0 or 100....   Your municipality needs a Talent Management Plan.   This is a complementary workshop provided by OMHRA to be held … read more

OMHRA Spring Conference

  OMHRA Spring Workshop 2018 Stand Tall: Resilience and Well-being 2018 OMHRA's 2018 Spring Workshop is being held in beautiful Niagara Falls, Ontario at the Hilton Niagara Falls / Fallsview Hotel & Suites with awe inspiring views of both the … read more

Candidates for Council

CANDIDATES FOR COUNCIL Ever thought of running for public office? An inspirational day of learning and networking for seasoned, prospective & school board trustee candidates to hear from a blend of municipal leaders and industry experts who will share their knowledge and … read more

Leadership Development and Coaching Skills Workshops

Toronto - June 21 & 22, 2018 Building Leadership Strengths The Extraordinary Leader (1 Day Workshop) Toronto – June 21, 2018 The Extraordinary Leader process is being used extensively for individual leaders at all levels of an organization from senior … read more

Leadership Development and Coaching Skills Workshops

Growing Coaching Skills The Extraordinary Coach (1 Day Workshop) Toronto – June 22, 2018  Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop, you will develop the essential coaching skills that … read more

Emotionally Intelligent Customer Service Training

Enhance your Customer Service with Emotional Intelligence What keeps you going back to your local grocery store? Gas station?  Clothing store?  It is not all about pricing and convenience.  It’s much more than that. As an organization, you already understand … read more

Complimentary Journey Mapping Workshop

Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. June 28, 2018 Session 1 – Morning … read more

Impactful Business Writing Public Workshop

This course shows you how to address the needs of your readers and teaches you how to write letters, emails, and short reports that are clear, concise and persuasive. The skills learned will immediately improve your productivity that of your … read more

Humanizing the Coaching Experience Public Workshop

A humanized customer experience begins by understanding your own emotions and the emotions of your direct reports. This means understanding and aligning to the basic human needs for interaction – empathy, trust, acknowledgement and relevance. This program is designed to … read more

Complimentary Journey Mapping Workshop

Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. This workshop is a hands-on crash course … read more

Delivering Responsive Customer Service Public Workshop

This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more

3-Day Certified Client Service Specialist Designation BootCamp

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more

Managing Difficult Clients & Situations Public Workshop

This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more

2-Day Team Leading with Excellence Public Workshop

In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities includes facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more

Effective Facilitation Public Workshop

The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions – in today’s … read more

Share