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Webinar: Modern Citizen Engagement: Enhancing the Resident Journey

  Don't miss this opportunity to join us on June 28, 2023 at 12pm EST as Marcel LeBlanc, Manager of Information Technology from Riverview, NB, shares experiences and offers practical advice on how to elevate your municipality's effectiveness and citizen engagement. Gain … read more

Webinar: Can you outsource your FOI?

Join us! Wednesday, June 28, 2023 12:00 p.m.  1:00 p.m. PST Click HERE for more information and to register Did you know that you can get help with processing your FOI/ATIP requests? Join our FOI/ATIP Manager, Adrian Chalifour, for a free … read more

Half-Day Understanding Emotional Intelligence Virtual Course

The ability to interact effectively on a team with your internal and external customers is an essential business skill. Organizations rely on cohesive teams to accomplish goals, satisfy customer requirements, contribute innovative solutions to problems, and improve the bottom-line.    … read more

Webinar – Implement a Digital Approach to Citizen Communication

Learn why taking a digital approach to citizen communication is a critical component to service delivery in Small and Medium Sized local governments. Explore the tools and techniques other similar-sized municipalities are using today.  Join us for an exclusive webinar designed … read more

Webinar: The Role of Technology in Citizen Record Requests

Citizen records requests are increasing year over year in both quantity and complexity. Join our October webinar to discover how tech solutions can ease the burden of managing your citizen request processes. Tune in on Wednesday October 25, 2023 at … read more

CSPN’s 7th Annual Women In Leadership Summit

Each year, Customer Service Professional’s Network (CSPN) hosts the Women-In-Leadership (WIL) Summit to celebrate the tenacious, impactful, and successful women working to advance their teams, organizations, and communities.    This year’s WIL Summit theme is Leadership Without Limits, and will feature skill-building … read more

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23rd Annual CSPN Customer Experience Conference

CSPN is thrilled to announce the revival of its CX Conference, a full-day, in-person event designed to delve into the ever-evolving realm of Customer Experience. Join us as leading brands and industry experts lead discussions on the intersection of emerging … read more

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Public Sector Procurement and Supply Chain Conference

Virtual - Zoom

A one-day virtual symposium presented by the National Institute of Supply Chain Leaders (NISCL), the Public Sector Procurement & Supply Chain Conference features speakers including Federal leaders, Municipality CPOs, and industry experts. This one-day symposium has had an attendance of … read more

CSPN Citizen Service Summit – Virtual

CSPN proudly presents the Citizen Summit, a premier virtual event for public sector professionals happening on September 24th-25th. This two-day summit will feature leading brands and industry experts exploring the latest in digital transformation, data privacy, public sector innovation, and strategies for … read more

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Webinar: Securing Your Attack Surface with Phobos

Virtual - Teams , Canada

Join us to hear about the latest offerings from muniSERV. From an attack surface analysis and prevention offering to a strategic compensation database and more, this webinar will inform you and bring you up to date on how muniSERV can help … read more

CSPN CX Conference 2025

On April 30th 2025, join us at Toronto’s iconic Old Mill for CSPN's CX Conference—a must-attend event for anyone passionate about advancing customer experience. Connect with industry experts, innovative brands, and technology pioneers as we gather to discuss the latest … read more

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