Half-Day Understanding Emotional Intelligence Virtual Course
The ability to interact effectively on a team with your internal and external customers is an essential business skill. Organizations rely on cohesive teams to accomplish goals, satisfy customer requirements, contribute innovative solutions to problems, and improve the bottom-line. … read more
Webinar – Implement a Digital Approach to Citizen Communication
Learn why taking a digital approach to citizen communication is a critical component to service delivery in Small and Medium Sized local governments. Explore the tools and techniques other similar-sized municipalities are using today. Join us for an exclusive webinar designed … read more
Managing Customer Conversations through Chat – Virtual Workshop
Consumers are increasingly turning to social media to air frustrations or grievances that they are having with a particular company. Alongside this, audiences are also looking at your social media channels to be an effective first port of call for … read more
Webinar: The Role of Technology in Citizen Record Requests
Citizen records requests are increasing year over year in both quantity and complexity. Join our October webinar to discover how tech solutions can ease the burden of managing your citizen request processes. Tune in on Wednesday October 25, 2023 at … read more
CSPN’s 7th Annual Women In Leadership Summit
Each year, Customer Service Professional’s Network (CSPN) hosts the Women-In-Leadership (WIL) Summit to celebrate the tenacious, impactful, and successful women working to advance their teams, organizations, and communities. This year’s WIL Summit theme is Leadership Without Limits, and will feature skill-building … read more
23rd Annual CSPN Customer Experience Conference
CSPN is thrilled to announce the revival of its CX Conference, a full-day, in-person event designed to delve into the ever-evolving realm of Customer Experience. Join us as leading brands and industry experts lead discussions on the intersection of emerging … read more
Public Sector Procurement and Supply Chain Conference
Virtual - ZoomA one-day virtual symposium presented by the National Institute of Supply Chain Leaders (NISCL), the Public Sector Procurement & Supply Chain Conference features speakers including Federal leaders, Municipality CPOs, and industry experts. This one-day symposium has had an attendance of … read more
CSPN Citizen Service Summit – Virtual
CSPN proudly presents the Citizen Summit, a premier virtual event for public sector professionals happening on September 24th-25th. This two-day summit will feature leading brands and industry experts exploring the latest in digital transformation, data privacy, public sector innovation, and strategies for … read more
Webinar: Securing Your Attack Surface with Phobos
Virtual - Teams , CanadaJoin us to hear about the latest offerings from muniSERV. From an attack surface analysis and prevention offering to a strategic compensation database and more, this webinar will inform you and bring you up to date on how muniSERV can help … read more
CSPN CX Conference 2025
On April 30th 2025, join us at Toronto’s iconic Old Mill for CSPN's CX Conference—a must-attend event for anyone passionate about advancing customer experience. Connect with industry experts, innovative brands, and technology pioneers as we gather to discuss the latest … read more
.png){kind=logo}
.png){kind=logo}
