Customer Success Strategy Course
Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that … read more
Free Webinar – Finding the Right Hire. How and When to Use Psychometrics in the Hiring Process
Encore Presentation - In Case You Missed It Free Webinar - Finding the Right Hire, How and When to Use Psychometrics in the Hiring Process Time: Mar 7, 2019 11:30 AM EST, 12:30pm AST, 1:00 p.m. NST More and more companies … read more
2-Day Coaching for Performance Course
Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more
eSolutions Speaker’s Series – Take Charge with a Winning Communications Strategy
A well-planned, consistently managed communications strategy can be the difference between advocacy from your community and an outpouring of negative public reaction. For local governments, the value of planned messaging, channels and tactics is immeasurable. As a municipal employee, you … read more
Free Webinar – Leading the Ins and Outs of Cognitive Diversity
Leading the Ins and Outs of Cognitive Diversity April 17th at 11:30 a.m. EST Our Online experience will help you explore how to build better teams and a positive workplace culture. Based on the principles of Emergenetics, you will learn … read more
Communicating Change
It is critical that organizations change – to keep ahead of the competition, to meet customer needs, to take advantage of new technology and thinking etc. We are all subjected to change in one way or another. Why then do … read more
Hiring the Right Asset Coordinator for your Organization
Session Date: April 25, 2019 | 1-2 pm EST Asset Managers or Coordinators are suddenly in demand across North America's local governments and other public sector organizations. Due to new regulatory or funding requirements, as well as the growing … read more
Speaker Series – Making Accessible Web Content
Beyond a legislative requirement, accessibility and inclusiveness is just good business. This webinar will provide you with the essentials to ensure that you meet WCAG 2.0 standards and create a website that everyone can use. Learning Objectives: Understand the requirements … read more
2-Day Effective Facilitation Course
The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions - in today’s … read more
Levelling Up Accelerator Group – Growing the Leader’s Emotional Intelligence
Growing the Leader's Emotional Intelligence Saturdays for 6 sessions - Starting May 4th You will LEARN: •how to grow the powerful EQ skills of empathy, how to diffuse conflicts and improve relationships; using practical neuroscience distinctions. Research shows that 90% … read more
Levelling Up Accelerator Group – Head to Heart Leadership
Head To Heart Leadership Thursdays for 8 weeks - Starting May 9th You will LEARN to apply leadership principles in pragmatic ways, in real-life situations and circumstances. We will take from the book; "21 Irrefutable Laws of Leadership" by John … read more
Introduction to Lean Six Sigma
Free Webinar - Introduction to Lean Six Sigma May 16, 2019 - 12:00 - 1:30 Register here Ontario Municipal Leadership Institute
Speaker Series – Introduction to Business Continuity Planning
Thursday, May 16, 2019, 1:30 PM - 3:30 PM EST Cost: $149/person Register now An interactive webinar on Introduction to Business Continuity Planning. The webinar will provide an overview of the business continuity program (BCP) process from program initiation to … read more
Get Lean Six Sigma Certified – Lean Six Sigma White Belt
GET LEAN SIX SIGMA CERTIFIED - LEAN SIX SIGMA - WHITE BELT DATE: May 22, 2019 LOCATION: Burlington TIME: 9am - 4:30pm WORKSHOP OVERVIEW: A one-day workshop developed to create an awareness of the means of deploying and the impact that a LEAN … read more
Customer & Employee Experience – 22nd Annual Conference
Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX. Here’s what to look forward to: • A bucket-list-worthy lineup of main stage speakers will break down their … read more
Get Lean Six Sigma Certified – Lean Six Sigma Yellow Belt
GET LEAN SIX SIGMA CERTIFIED - LEAN SIX SIGMA - YELLOW BELT 4 days + Project DATE: June 3, 4, 24 & 25, 2019 LOCATION: Vaughan TIME: 9am - 4:30pm PROGRAM OUTLINE: As a YELLOW BELT, you will gain a thorough overview LEAN … read more
Overcoming Speech Anxiety & Barriers to Effective Communication
Vicki Goodfellow Duke is a professional public speaking coach, and has been teaching Public Speaking, and Rhetoric at Mount Royal University since 1991. She was a National Examiner for Speech and Drama for The Royal Conservatory of Toronto from 1996 … read more
3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
Delivering Responsive Customer Service Public Workshop
A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium … read more
Strengths Self-Investment
Dear Tomorrow’s Success Story, How badly do you want it? Pam Danyluk is a trained CliftonStrengths Coach, as well as a Senior Project Engineer and Project Manager. In Pam’s Accelerator Group, you will discover your innate talents, and investigate how … read more
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