Leadership Development and Coaching Skills Workshops
Toronto - January 16 & 17, 2018 Building Leadership Strengths The Extraordinary Leader (1 Day Workshop) Toronto – January 16, 2018 Growing Coaching Skills The Extraordinary Coach (1 Day Workshop) Toronto – January 17, 2018 Whether you want to increase … read more
Leadership Development and Coaching Skills Workshops
Growing Coaching Skills The Extraordinary Coach (1 Day Workshop) Toronto – January 17, 2018 Whether you want to increase employee engagement or boost profitability, great leadership in an organization matters. Zenger Folkman research shows that leaders are the primary factor … read more
OMHRA – Complimentary Leadership & Top Talent Management
Whether your municipality has a complement of 10 or 1000.... Whether you have an HR Department of 0 or 100.... Your municipality needs a Talent Management Plan. This is a complementary workshop provided by OMHRA to be held … read more
Municipal Asset Management Planning Webinars
COMPLIMENTARY WEBINARS In December 2017, the province passed a municipal asset management planning regulation under the Infrastructure for Jobs and Prosperity Act, 2015. To help municipalities better understand the content of the regulation, the Ministry is offering two technical webinars on … read more
The Changing Landscape of Municipal Investment Powers
COMPLIMENTARY WEBINAR The Province of Ontario recently made significant changes to municipal legislation and regulations with respect to investment powers for Ontario municipalities. Section 418.1, which has recently come into effect, provides authority for municipalities to invest funds not required … read more
Train in Technology
Technology is meshed into every industry in some shape or form and the current and future economy will only thrive if talent is well matched to local employment opportunities. Technology drives innovation and business growth, and is critical to the … read more
Free Webinar – Managing Complaints, Service Requests and Job Tracking
Digital Government for Smaller Municipalities In this webinar we will look at digital government through the lens of complaints, service requests and job management processes by reviewing potential tools. We will define digital government by framing it around the real … read more
OMHRA Spring Conference
OMHRA Spring Workshop 2018 Stand Tall: Resilience and Well-being 2018 OMHRA's 2018 Spring Workshop is being held in beautiful Niagara Falls, Ontario at the Hilton Niagara Falls / Fallsview Hotel & Suites with awe inspiring views of both the … read more
Candidates for Council
CANDIDATES FOR COUNCIL Ever thought of running for public office? An inspirational day of learning and networking for seasoned, prospective & school board trustee candidates to hear from a blend of municipal leaders and industry experts who will share their knowledge and … read more
Grant Funding Opportunities for Municipalities
Is your municipality taking advantage of current grant funding opportunities? The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. Each month we will highlight any grants with an approaching deadline … read more
Leadership Development and Coaching Skills Workshops
Toronto - June 21 & 22, 2018 Building Leadership Strengths The Extraordinary Leader (1 Day Workshop) Toronto – June 21, 2018 The Extraordinary Leader process is being used extensively for individual leaders at all levels of an organization from senior … read more
Leadership Development and Coaching Skills Workshops
Growing Coaching Skills The Extraordinary Coach (1 Day Workshop) Toronto – June 22, 2018 Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop, you will develop the essential coaching skills that … read more
Emotionally Intelligent Customer Service Training
Enhance your Customer Service with Emotional Intelligence What keeps you going back to your local grocery store? Gas station? Clothing store? It is not all about pricing and convenience. It’s much more than that. As an organization, you already understand … read more
Complimentary Journey Mapping Workshop
Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. June 28, 2018 Session 1 – Morning … read more
Implementation of an Enterprise-wide Common Street Address Database
BeSpatial June Webinar Implementation of an Enterprise-wide Common Street Address Database Speakers: John Bacon, City of Hamilton & Marc Curtis, AGSI Please join on us on Thursday, June 28 from 1pm to 2pm for an online webinar. This is a complimentary … read more
The Emerging Leader Part 2 – Live Webinar Presented by Corey Atkinson
Join Corey Atkinson for CSPN’s Webinar Series. Register early! Topic: The Emerging Leader Part 2 Cost: FREE Overview Companies across every industry are facing complex organizational challenges that require the rapid development of new leaders. Advancing from a technical track … read more
Impactful Business Writing Public Workshop
This course shows you how to address the needs of your readers and teaches you how to write letters, emails, and short reports that are clear, concise and persuasive. The skills learned will immediately improve your productivity that of your … read more
Humanizing the Coaching Experience Public Workshop
A humanized customer experience begins by understanding your own emotions and the emotions of your direct reports. This means understanding and aligning to the basic human needs for interaction – empathy, trust, acknowledgement and relevance. This program is designed to … read more
Complimentary Journey Mapping Workshop
Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization. This workshop is a hands-on crash course … read more
Delivering Responsive Customer Service Public Workshop
This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
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