employee development
Conflict Resolution Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more
3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
Delivering Responsive Customer Service Public Workshop
This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
Free Webinar – Understanding & Managing People from Different Cultures
Understanding & Managing People from Different Cultures You'll learn about: Different Levels of Culture Cross-Cultural "Do's" & "Don'ts" Date: February 26, 2020 at 1:30 PM Eastern Time (US and Canada) Join me on this Free Webinar with this link and Meeting … read more
Managing Difficult Client & Situations Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more
Free Webinar – Understanding & Managing People from Different Cultures
Understanding & Managing People from Different Cultures We'll discuss; Different Levels of Culture; Cross-Cultural "Do's" & "Don'ts"; T Teams; Management; Front-Line Employees; Recruiting; Inclusion; Tools Date: Feburary 28, 2020 at 1:30 PM Eastern Time (US and Canada) Join me at … read more
Emerging Leaders Breakfast Meeting hosted by Adidas Canada
Collaborative Leadership Join us for our first Breakfast meeting, hosted and sponsored by Adidas. Myth busters Panel discussion Join us for a compelling program where we begin with a dual panel session. One side of tenured leaders and the other … read more
*NEW* Customer Success Strategy Course
Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that … read more
Think Like a CFO
Think Like a CFO When: April 8, 2020 2:30pm - 3:30pm ET Registration Link: https://sagewisdom.levellingup.ca/think-like-a-cfo/ Grow your career in a digital community with Jean Parker, Leadership Coach, CFO, Educator, BBA, BEd, ACC. Join this live interactive, convenient, and affordable alternative … read more
Building Confidence in Times of Uncertainty
Building Confidence in Times of Uncertainty When: April 9, 2020 12:00pm - 1:00pm ET Registration Link: https://sagewisdom.levellingup.ca/building-confidence-in-times-ofuncertainty/ Grow your career in a digital community with Kimberly Hill, Entrepreneur, CEO of the Self-Confidence Project, Speaker, Confidence Coach, Writer, BBA, Reiki Healer. … read more
Think Like a CEO
Think Like a CEO April 14, 2020 4:00pm - 5:00pm ET Registration Link: https://sagewisdom.levellingup.ca/think-like-a-ceo/ Grow your career in a digital community with Mike Joseph, Certified Business Coach, Gazelles & Gravitas Impact, Certified Forum Chair. Join this live interactive, convenient, and affordable … read more
2020 Business Process Intelligence Webinar Series
2020 Business Process Intelligence Webinar Series You are invited to join us for the next webinar in the 2020 Webinar Series! The March webinar discussed 'Office Design & Layout' by answering the following questions; - How can my office setup … read more
Free Webinar – Understanding & Managing People from Different Cultures
Understanding & Managing People from Different Cultures People from different cultures have different values; beliefs; perceptions; “do’s” & “don’ts”; expectations; etc. Since the multicultural population of Canada is now our 2nd largest population, understanding culturally-different people is an important skill … read more
Customer & Employee Experience – 23rd Annual Conference
The Inside-Out Future Talent to Deliver the Right Customer Experience Our 23rd Annual CSPN Customer & Employee Experience Conference will be held from May 13th – 14th, 2020 at the fabulous BMO Institute for Learning in the GTA. This exclusive … read more
An Exclusive Virtual Leadership Development Opportunity
It is a crazy unprecedented time! Many leaders, for the first time in their careers, are leading from behind the desk and behind the screen. The great challenge becomes how do we keep staff motivated, engaged, inspired and connected. At … read more
Strategic Leadership for Men
Strategic Leadership for Men Thursdays, 5-6pm ET Starts June 11 Price: $430 for 8 interactive sessions Register Here Strategic Leadership for Men Led by Jenn Lofgren (Master Certified Coach, Forbes Coaches Council, Canada’s Top 100 Most Powerful Women, Dare to … read more
Free Webinar – Leadership Ask Me Anything
Leadership Ask Me Anything Friday, June 12; 2-3pm ET Price: FREE! Register Here Leadership Ask Me Anything Free advice from an expert for your business or personal leadership challenges! What leadership problems are you facing RIGHT NOW? Bring them to … read more
Plain Language Report Writing for Municipal Council & Community
LIVE WEBINAR November 4, 2020 12pm - 1pm (EST) Literacy has significantly changed over this past decade and its meaning has expanded far beyond basic reading and writing skills. In Canada, we have a 99% literacy rate, however, literacy also … read more
Find your Dream Employee in 2022
Your next hire, on us. Find your Dream Employee in 2022 with The Predictive Index® - New Talent Optimization Software from Predictive Success See the power of predictive analytics in hiring a perfect fit. Your all star candidate is in the … read more
You’re Invited: Everything DiSC Showcase!
Today, organizational culture cannot be an afterthought. It must be focused on—intentionally and continually—to ensure recovery and results. That’s where Everything DiSC® on Catalyst™ comes in. Sign up for the Everything DiSC on Catalyst Showcase to learn about how DiSC … read more
