employer
Leadership Excellence
Build strong relationships within your organization and your teams! An organization's greatest asset is their people. We understand first-hand that it is not always easy to be a leader. However, having practical tools and techniques to draw on, can help … read more
Free Webinar – Leading the Ins and Outs of Cognitive Diversity
Leading the Ins and Outs of Cognitive Diversity Dec 6, 2018 @ 1:00 p.m. I will help you explore how to build better teams and a positive workplace culture. Based on the principles of Emergenetics, you will learn to improve … read more
Complimentary Webinar – Employee Engagement Part 2
CSPN is pleased to provide this complimentary webinar on: January 10 2019, at 2:00PM – 3:00PM CSPN helps individuals and organizations achieve their business goals and set new standards through professional development, customized solutions and a powerful, expert network. Our … read more
Free Webinar – Finding the Right Hire. How and When to use Psychometrics in the Hiring Process
More and more municipalities are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process, in order to recruit the right people and build the right teams. You know making the wrong hire can be … read more
2-Day Leading with Excellence Course
In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities include facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more
Build Your Business Road-Map Workshop
Build Your Business Road-Map Workshop Are you an entrepreneur with great ideas and huge potential, yet struggling to bring those ideas to fruition? I’ll bet!! You’re wearing a dozen hats, you have clients to keep happy, bookkeeping to stay on … read more
Delivering Responsive Customer Service Public Workshop
This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
Managing Difficult Client & Situations Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more
Conflict Resolution Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more
Customer Success Strategy Course
Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. Once onboard and using the service, customers need to feel that … read more
Free Webinar – Leading the Ins and Outs of Cognitive Diversity
Leading the Ins and Outs of Cognitive Diversity April 17th at 11:30 a.m. EST Our Online experience will help you explore how to build better teams and a positive workplace culture. Based on the principles of Emergenetics, you will learn … read more
2-Day Effective Facilitation Course
The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions - in today’s … read more
Customer & Employee Experience – 22nd Annual Conference
Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX. Here’s what to look forward to: • A bucket-list-worthy lineup of main stage speakers will break down their … read more
Meeting of the Minds Workshop
The cost of Miscommunication is high!!! A recent International Data Corporation study puts the cost at $620 per employee in companies with 100,000 or more employees. It can soar to a whopping $4200 per person if an organization has 100 … read more
The Extraordinary Coach Workshop
Effective coaches have a profound impact on individuals, teams, and organizations. All known drivers of productivity can be increased through improved coaching. In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a … read more
You’re Invited: Everything DiSC Showcase!
Today, organizational culture cannot be an afterthought. It must be focused on—intentionally and continually—to ensure recovery and results. That’s where Everything DiSC® on Catalyst™ comes in. Sign up for the Everything DiSC on Catalyst Showcase to learn about how DiSC … read more
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