The Proponent will be responsible for the documentation of current hardware, software and support level defining the status of each, identifying potential improvements, analyze and reviewing the existing model so they can make improvement recommendations.
A brief description of each process is as follows:

Hardware – this is to include a review and inventory of all municipal I.T. equipment at the Provincial Offenses Office, the Building Department, Administration, Public Works, Fire and Recreation and a recommendation of future requirements.

Software– this is to include a review and inventory of all municipal I.T. software at the Provincial Offenses Office, the Building Department, Administration, Public Works, Fire and Recreation and a recommendation of future requirements.

Service Support levels – this is to include a review of all municipal I.T. service levels at the Provincial Offenses Office, the Building Department, Administration, Public Works, Fire and Recreation and a recommendation of future requirements.
Additionally, the Proponent shall accomplish the following objectives during the course of providing its services:

A. Recommendations for improvement of I.T. service delivery;
B. Optimize current I.T. processes;
C. Increase productivity of I.T. process;
D. Deliver results that are visible, measurable and impactful with appropriate metrics that inform enterprise level key performance indicators;