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Citizen Service Summit

September 15 - September 16

Event name: Customer Service Professionals Network – Citizen Service Summit

Cost: Complimentary until August 15, 2021

Register Here 


Join public sector leaders from all over Canada to learn new strategies to digitize, personalize, and automate citizen service.

This innovative 2-day virtual summit will be held on September 15 & 16, 2021 and will consist of sessions designed to share future-forward trends and tactical steps organizations of all sizes can take post-pandemic.

Sneak peak of speakers below. More to be announced shortly.

  • Andrew Enns, Executive VP, Leger Winnipeg: Measuring Community Perceptions
  • Dr. Gillian Mandich, Happiness Researcher: How to Build More Positive & Resilient Teams
  • Corey Atkinson, VP of L&D, CSPN: Inspiring Change Through Training
  • Nitin Badjatia, Head, Product Strategy – Customer Service Management, ServiceNow: Using Knowledge Management to Increase Employee Retention
  • Kenny Johnston, President, Bill Gosling Outsourcing: Optimizing Your Service Centre
  • David Singh, Partner, CSPN: Mastering Change Management Amidst the Post-Pandemic Chaos

Special thank you to our sponsors:

  • ServiceNow
  • Bill Gosling Outsourcing
  • Leger Canada

For more information, please visit our website here.



September 15
September 16
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