Municipalities
Managing Difficult Clients & Situations Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is … read more
Emotional Intelligence 101
Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. Studies have shown that salespeople and customer service agents who have … read more
Service That Sells Public Workshop
Selling is becoming an increasingly important part of the frontline customer service representatives’ job, but few representatives have formal training. Our program helps Customer Service professionals develop the skills, knowledge and motivation they need for cross-selling and up-selling. No matter … read more
Free Webinar – Leading the Ins and Outs of Cognitive Diversity
Leading the Ins and Outs of Cognitive Diversity Dec 6, 2018 @ 1:00 p.m. I will help you explore how to build better teams and a positive workplace culture. Based on the principles of Emergenetics, you will learn to improve … read more
Welcome DIY Designers – Learn to Use Canva for Your Marketing
Do you need to learn how to effectively create branded posts or marketing materials for your organization? Welcome DIY Designers: Use Canva to Stand Out! In this interactive mini workshop, we will: • Walk you through the steps to creating … read more
Complimentary Webinar – Employee Engagement Part 2
CSPN is pleased to provide this complimentary webinar on: January 10 2019, at 2:00PM – 3:00PM CSPN helps individuals and organizations achieve their business goals and set new standards through professional development, customized solutions and a powerful, expert network. Our … read more
Leadership Development & Coaching Skills Workshops
Toronto - January 14, 2019 Building Leadership Strengths The Extraordinary Leader (1 Day Workshop) In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused … read more
The Extraordinary Coach Workshop
The Extraordinary Coach (1 Day Workshop) Toronto – January 15, 2019 In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do … read more
Free Webinar: Learn to Zoom
Are you looking for another option to meet with your clients, colleagues or team members? If so, this webinar is for you! We will walk through the basic workings of Zoom and you'll have an opportunity to play with some … read more
Free Webinar – Finding the Right Hire. How and When to use Psychometrics in the Hiring Process
More and more municipalities are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process, in order to recruit the right people and build the right teams. You know making the wrong hire can be … read more
Free Webinar – Leading the Ins & Outs of Cognitive Diversity
It's almost here! Please take advantage of this special invitation to register for our Free Webinar! Leading the Ins and Outs of Cognitive Diversity Jan 30, 2019 @ 1 p.m. EST, 2 p.m. AST, 2:30 p.m. NST Please REGISTER HERE … read more
2-Day Leading with Excellence Course
In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities include facilitating change management; reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff … read more
Delivering Responsive Customer Service Public Workshop
This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
Managing Difficult Client & Situations Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program … read more
Free Webinar – Finding the Right Hire. How and When to Use Psychometrics in the Hiring Process
Encore Presentation - In Case You Missed It Free Webinar - Finding the Right Hire, How and When to Use Psychometrics in the Hiring Process Time: Mar 7, 2019 11:30 AM EST, 12:30pm AST, 1:00 p.m. NST More and more companies … read more
2-Day Coaching for Performance Course
Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more
eSolutions Speaker’s Series – Take Charge with a Winning Communications Strategy
A well-planned, consistently managed communications strategy can be the difference between advocacy from your community and an outpouring of negative public reaction. For local governments, the value of planned messaging, channels and tactics is immeasurable. As a municipal employee, you … read more
Hiring the Right Asset Coordinator for your Organization
Session Date: April 25, 2019 | 1-2 pm EST Asset Managers or Coordinators are suddenly in demand across North America's local governments and other public sector organizations. Due to new regulatory or funding requirements, as well as the growing … read more
Speaker Series – Making Accessible Web Content
Beyond a legislative requirement, accessibility and inclusiveness is just good business. This webinar will provide you with the essentials to ensure that you meet WCAG 2.0 standards and create a website that everyone can use. Learning Objectives: Understand the requirements … read more
