Municipality Newsletter – April 2015

 
April 13, 2015 – In This Issue:

WORKING SMART – THE ART OF DELEGATION
We all tend to take on too much ourselves – we’re human. But sometimes the best way to work smart is to determine the things we’re good at and delegate those we’re not so good at. See the 5 phases of delegation that will get you working smart!   
 

SPECIAL OFFERS ON TRAINING & EDUCATION FOR PUBLIC SECTOR FROM muniSERV’S PROFESSIONAL MEMBERS

 

#1 – 18th Annual Customer Service Conference – 40% SAVINGS FOR PUBLIC SECTOR & NON-PROFIT ORGANIZATIONS
 
Each year, Customer Service Professional’s Network (www.myCSPN.com) hosts a conference for customer service professionals.  Conference delegates include leaders from municipalities, various levels of government and corporations. 
 
This year we have 24 dynamic speakers, including David Forget, Manager of Quality Service and Special Projects at the Town of Ajax, and Jacqueline Spencer, Director of Retail Customer Care of the Central Region at ServiceOntario. 
 
 
 
#2 – There’s still time to register for this free webinar:
Leading Local Government Teams for High Performance

 

In the dynamic environment of local government, leaders need broad perspectives, expansive vision, and acute awareness of the trends and developments shaping their organizations. As a leader in local government, you must have the skills to guide, coach, and inspire your staff – sometimes simultaneously – while encouraging others to communicate, accept responsibility, and problem solve.

 

Are you clear about the results you are looking for and the desired behaviours essential for the success of your city? Based on of a recent workshop at the Local Government Managers Association of British Columbia CAO Forum, this webinar aims to help you reflect on your leadership and increase the overall performance, motivation, and effectiveness of those you work with.

You will learn:

  • How to more effectively communicate your expectations to staff to ensure you get what you want

  • How organizational culture impacts performance and what you can to do shift it

  • What you need to do to create an inspiring workplace and motivated people

This webinar is suited for anyone in a local government leadership role, from middle or senior level. Please share this with others who would find it valuable.

The webinar is on Thursday, April 23 at 11:00am (PST)/ 2:00 p.m. (Eastern Daylight Savings Time). You can register here.

Presenters:

Rob Cooke (@robcooke2) is an executive coach and leadership advisor. He brings over 30 years’ experience helping leaders and their teams accelerate performance and his clients emphasize that he brings an exceptional depth of business and leadership wisdom. Most often Rob is supporting leaders to enhance the performance of their direct reports, establish clarity of direction, build collaboration across business units, shift culture, enhance the effectiveness of communication and deal with personal workload stress.

Peter Weeber is the highly regarded CAO for the District of Mackenzie. He brings great insight into many of the challenges facing today’s local government leaders. He has been working in local government and as a private sector manager for 17 years. Prior to becoming a CAO, Peter worked as Fire Chief and Emergency Program Manager for the City of Terrace. Peter is one of the very few Fire Chiefs that have made the transition into the CAO realm and offers a unique perspective of challenges of providing community services with limited resources.  

 

 

 

FEATURED CONSULTANTS
muniSERV provides a searchable database of Canadian consultants and professionals that assist municipalities. Here’s some of our reputable consultants.
 
 
                       

 

WE’RE HEADING TO MUNICIPAL CONFERENCES – COME SEE US
We always have fun activities and great prizes for you just for stopping by the booth at one of the two conferences we’re attending. Bring one of your municipal friends with you and when they register their municipality, you’ll get an extra entry ticket for our main prize – an ACER tablet! 
 
We’ll be at the OSUM (Ontario Small Urban Municipalities) conference April 29th – May 1st, in Belleville.  Drop by and see us at Booth 43.
 
We’ll also be at the FONOM (Federation of Northern Ontario Municipalities) conference May 6th – 8th, in Sudbury. Hope to see you there!
 
 LOADING YOUR BID DOCUMENTS IS QUICK, EASY & FREE!
Haven’t uploaded a bid document yet because you’re not sure how?

 

It’s easy. Here’s how:

Step 1. Go to Homepage www.muniSERV.ca

Step 2. From the Municipalities dropdown menu, select Post RFP, Bid or Tender.

 

 

 

Step 3. Select your province and your municipality.

Step 4. The site will then open to your page where you can fill in the details, upload the document, select the closing date, etc.

AND YOU’RE DONE!  We will then review it and approve it – usually right away. 

 

  

STAY INFORMED:

 

Like us on Facebook, follow us on Twitter and LinkedIn and join the discussion on our muniSERV LinkedIn Group

 

 Susan Shannon
1-855-477-5095

We’re always working to improve muniSERV.ca. Please share with us any comments you may have. 

 

Since muniSERV is made to assist any department in your municipality, please share this newsletter with the other members of your staff.  
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