Home grow Canadian software developer Netfore Systems Inc., updated their popular AccessE11 Mobile Application to help increase productivity and reduce administrative paperwork for the municipal worker while in the field.
A long-standing problem that rural municipal workers face is the need for paper-based processes to record new issues or service requests while in the field because they too often have no data access. This is a productivity barrier that NetFore has addressed with the latest release of its popular AccessE11 cloud-based issue management software product and accompanying a mobile application.
“With previous releases of the AccessE11 solution, we significantly reduced the need for both municipal office and field staff to rely on paper to close the loop on managing citizen complaints and service requests”, says NetFore’s CEO Ken Workun, “however this did not completely solve the problem where a new issue is found by a work crew or a citizen raises an issue with a field worker directly”.
Understanding this issue, NetFore has introduced capabilities to add a complaint or service request from the AccessE11 mobile application even if the user has no data or internet access. “The real difference is the off-line functionality” comments Rene Villeneuve – NetFore’s Software Architect overseeing the project. “We made municipal issue management even easier by taking things one step further. When an AccessE11 user’s mobile device acquires a data signal or attaches to a wi-fi network, any new cases are automatically uploaded to the AccessE11 database”.
For By-Law officer Nancy-Ann Gauthier, the new off-line case creation feature “means that I can do my full job while on the road even when I do not have a data signal… I liked the mobile App before, but I love it now!” In the town of South Stormont Fire Prevention Officer, Nick MacGillivray finds the ability to create cases while on the road saves time and helps when a call comes to in from a citizen who has an issue with a burn permit, “I now can create the case where ever I am, in seconds, without having to go to the office or find a data signal”. Blake Henderson – Public Works Superintendent at North Stormont knows that the AccessE11 mobile application has saved loads of time and “has increased staff productivity.”
This new feature is now available as a core feature for all AccessE11 Mobile Application users.
Visit AccessE11.com to find out more.
