Staff Training – Bylaw Officer Training and Accreditation.

Ensuring due diligence and cost effectiveness while working on a budget and under the public microscope.

As a court recognized “Subject Matter Expert” (S.M.E.) in the training of Provincial Officers, Bylaw Officers and Police Officers, I am often called to testify as to what is or isn’t an acceptable level of training and give opinions on policy and procedural issues surrounding enforcement.

In a series of coming articles I will discuss a number of different issues surrounding the training and operational deployment of Bylaw Officers, particularly Parking Bylaw, Animal Control and General Duties Bylaw Officers/Inspectors within Municipalities. This will include comments on standards (best practices) and what constitutes proper due diligence.

To train or not to train; this is the question!

In the words of the ancient Huna tradition: “In all things you must pay attention, or you will pay later with pain.” Ouch.

My quote is this: “There is only one thing more painful that training someone and they leave; and that is that you don’t train them and they stay.” Free advice from a guy who in court a lot and seen the outcomes.

Here are a few facts before we start just for context:

1. There is NO mandatory training required by legislation in most Provinces or Territories in Canada
to become a general duties Bylaw or Municipal Bylaw Enforcement Officer appointed to enforce Parking,
Property Standards or Animal Control. (Building Inspectors and other specialty trades do have standards and
training.)

2. There is also NO government mandated course training standard for “certification,” or “accreditation” for
non-college delivered courses. Colleges must meet the requirements of their legislation in order to issue
“certificates of achievement” to graduates. There is no consistency within college programs and courses can
vary in length and cost. No two courses deliver the same identical content even if they carry the same
module/content names.

3. Bylaw Officer training courses are currently offered to the public via Colleges or by *private vendors in
addition to any job specific courses delivered in house by the employer. (* Provincial Associations training
programs are included as private vendors as they are not a sanctioned arm of the government nor usually
listed as private career colleges.)

4. ANY training is only as good as the credentials of the instructor who teaches it and the content they teach.
Beware of anyone who calls themselves an “expert.” Only the courts can designate someone as a Subject Matter
Expert. If credentials are questioned, they must be proven credible to be accepted.
Content that is not kept up to date by a qualified person can be both useless and get officers into legal
trouble. Content updates should take place annually.

5. Beware of labels and semantics. The term “Municipal Law Enforcement Officer” or M.L.E.O. is a term that is
sourced within the Ontario Police Services Act. It is used in Ontario only. Other Provinces use the term
“Bylaw Officer” or use other terms. Legal terms are found within each Province or Territories enabling
legislation. “Provincial Offenses Officer” (P.O.O.)is a term sourced in the Ontario Provincial Offenses Act.
Officers that we train for Provincial Ministries or other agencies who are not necessarily Municipal Bylaw
Officers, get their appointments from this Act.
Changing the name does not change the facts surrounding their duties. “Regulatory Compliance Officer,”
“Inspector,” or any other made up term to describe a Bylaw Officer or M.L.E.O. doesn’t change their
appointment status or their authorities to act within law.

6. All Police Officers are also appointed as P.O.O.’s and M.L.E.O.’s in Ontario. In some cases they are the
only source of Bylaw enforcement in smaller communities but in others this is left entirely to the local
Bylaw officers or even outsourced, contracted, security guards or private agencies. It is therefore common
sense that the same academic content taught to the police should be taught within a properly vetted course
to Bylaw Officers in context.

Regardless of which Province or Territory you live in, staff need a core level of academic knowledge and
skills competencies that a properly vetted course can provide. In many cases, but not all, Municipalities
offer further training or supply additional certification specific to appointments. Some only accept Law and
Security or Police Foundations college graduates then don’t give them any further training at all. I can’t
begin to tell you how dangerous a practice this is for many reasons.

For further details regarding accreditation within your area, please visit our website https://burgessandassoc.com/courses/municipal-provincial-officers/bylaw-officer-core-competency-training-course or https://burgessandassoc.com/courses/municipal-provincial-officers/parking-enforcement-officer-course