Conferences
Ontario Municipal Human Resources Association (OMHRA) Conference
OMHRA Fall Conference 2018 Nottawasaga Inn Resort & Conference Center Alliston, ON September 19 - 21, 2018 Planning is underway! Stay tuned for the event agenda! As always, we strive to provide informative, dynamic and practical education and networking opportunities … read more
2-Day Strategic Change Management for CX Public Workshop
As organizations continue to move forward and learn to survive and thrive in an ever-increasing competitive market, the on-going battle of strategizing methods to create new and exceptional customer experiences (CX) continues. To successfully deliver CX experiences that make tangible … read more
1-Day Coaching for Performance Public Workshop
Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It … read more
Design Thinking Public Workshop
In an environment in which customer experience is increasingly becoming a differentiator, the thoughtful design of individual customer experiences, and of how multiple touchpoints work together as a whole, is too vital to be left to chance. Ultimately, Design Thinking … read more
Influencing Others Without Authority Public Workshop
In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers … read more
2-Day Contact Centre Operations & Management Public Workshop
A contact centre is a vital part of today’s successful businesses. Every one provides contacts through various media but there are very few organizations that operate a fully optimized contact centre. Contact centres are built on five pillars of ‘Strategy’, … read more
Leadership Excellence
Build strong relationships within your organization and your teams! An organization's greatest asset is their people. We understand first-hand that it is not always easy to be a leader. However, having practical tools and techniques to draw on, can help … read more
2nd Annual Women in Leadership Awards Gala
We are excited to host our 2nd Women in Leadership networking and awards evening in Toronto. This event brings together Women Leaders and industry professionals - both men and women, giving them the opportunity to network, celebrate and learn in … read more
Customer Service 101
Successful business depends on exceptional Customer Service. It is essential to understand that every employee is involved in customer service. It has been proven that customers would rather switch to another company than tolerate poor service. Research indicates, even if … read more
Sales Relations 101
Understanding your own communication style and being able to quickly read others' communication preferences is the first key to building rapport and trust with a prospective client or customer. Much like an interview, how you first engage with your prospects … read more
Workplace Motivators 101
Do you know what one of the biggest factors is in leading a fulfilling career and personal life? Have you ever wondered why not everyone shares your passion for some things? Have you ever noticed that when someone doesn’t value … read more
Delivering Responsive Customer Service Public Workshop
This course qualifies as one prerequisite towards CCSS© designation A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who … read more
3-Day Certified Client Service Specialist Designation BootCamp
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information … read more
Managing Difficult Clients & Situations Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is … read more
Conflict Resolution Public Workshop
This course qualifies as one prerequisite towards CCSS© designation Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts … read more
Emotional Intelligence 101
Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. Studies have shown that salespeople and customer service agents who have … read more
Service That Sells Public Workshop
Selling is becoming an increasingly important part of the frontline customer service representatives’ job, but few representatives have formal training. Our program helps Customer Service professionals develop the skills, knowledge and motivation they need for cross-selling and up-selling. No matter … read more
Build Your Business Road-Map Workshop
Are you an entrepreneur with great ideas and huge potential, yet struggling to bring those ideas to fruition? I’ll bet!! You’re wearing a dozen hats, you have clients to keep happy, bookkeeping to stay on top of and you also … read more
Welcome DIY Designers – Learn to Use Canva for Your Marketing
Do you need to learn how to effectively create branded posts or marketing materials for your organization? Welcome DIY Designers: Use Canva to Stand Out! In this interactive mini workshop, we will: • Walk you through the steps to creating … read more
Complimentary Webinar – Employee Engagement Part 2
CSPN is pleased to provide this complimentary webinar on: January 10 2019, at 2:00PM – 3:00PM CSPN helps individuals and organizations achieve their business goals and set new standards through professional development, customized solutions and a powerful, expert network. Our … read more
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