Tag Archives: professional developmentt

Leadership Series 3.0: Supplier Diversity

DESCRIPTION

The term diversity has evolved over the last decade, but never quite as fast as it has in the last 2 years. While a few years back supplier diversity primarily referred to suppliers from underrepresented groups like women owned businesses, or small-scale businesses or minority owned businesses, today the realm of diversity has expanded to far more communities such as the Indigenous People, LGBTQ, communities with disabilities and more. It is no longer a choice, but an imperative for an organization to be consciously selective of their suppliers and give back to the customers by paving way for underserved communities to shine. This day will tackle how supplier diversity strategy not just helps the suppliers but also your supply chain operations and customer expectation management.

Non-member registration will include a membership until April 30, 2023 (for ON residents and new members only

AGENDA

8:45 AM Welcome and Opening Remarks

9:00 – 10:15 AM Leadership Panel:  Gaining Competitive Advantage and Operational Resilience Through Supplier Diversity

10:15 – 10:30 AM Networking Break/Breakout Rooms

10:30 – 11:30 AM Driving Diversity and Sustainability Initiatives Through Supply Chain

11:30 – 12:00 PM Lunch Break

12:00 – 1:00 PM Session TBD

1:00 – 1:15 PM Networking Break/Breakout Rooms

1:15 – 2:15 PM Establishing an Effective Supplier Diversity Program

2:15 – 2:30 PM Break

2:30 – 3:30 PM Session TBD

3:30 PM Closing Comments

PRICE
$149
$199
TEAM OF 4+(PP)$125
Click here for more information
Click here to register
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Think Like a CEO

Think Like a CEO

April 14, 2020 4:00pm – 5:00pm ET

Registration Link: https://sagewisdom.levellingup.ca/think-like-a-ceo/

Grow your career in a digital community with Mike Joseph, Certified Business Coach, Gazelles & Gravitas Impact, Certified Forum Chair.

Join this live interactive, convenient, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation!

Geared towards leaders of small and medium-sized businesses, this Accelerator Group will help you to develop a vision for your organization, get clarity around your go-to market strategy, develop good execution habits, and measure outcomes using the right performance metrics.

Starts April 14th Register NOW!

$86/hr, 8 weekly, one hour sessions. Max 8 people per group.

BUY NOW
LevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group.

The experts you want. The skills you need. Nothing standing in your way.
www.LevellingUp.ca
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

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3-Day Public Sector Certified Client Service Specialist (CCSS©) Designation Bootcamp

3-Day Public Sector Certified Client Service Specialist (CCSS©) Designation Bootcamp

November 13 – 15, 2019 – 9:00AM – 4:30PM

The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. This program is designed with extensive research and insight from the public sector and has been delivered to numerous municipalities and government agencies with exceptional results.

Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.

Our programs are certified and accredited by CCPC Global to ensure quality, content, and engaging delivery.

Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.

This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.

Available to be delivered and customized on-site. Call CSPN for additional details.

Accredited Courses Required

1-Day Delivering Responsive Customer Service

This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.

1-Day Managing Difficult Clients and Situations

This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

1-Day Conflict Resolution

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

To Register, please click here

 

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Leading with Excellence

Leading with Excellence

December 11 – 12, 2019 – 9:00 AM-4:30 PM

In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities include; facilitating change management, reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words, they need to lead their department and company with inspiring leadership skills and techniques.

The Leading With Excellence Program provides equip supervisors, team leaders, and managers with leadership skills that will strengthen their role as the critical link between strategic goals and tactical performance. Through this development program, supervisors and managers will learn the skills necessary to lead their teams to success.

Participants will learn and apply management concepts, techniques, and tips to communicate, direct, coach, mentor, entrust, and lead others in routine situations and during challenging times of change. They will acquire tools for managing influentially and receive constructive feedback from their facilitator and peers.

Using case studies, discussions, team activities, paired exercises, management simulations, and self-assessments, participants will learn and practice influencing others assertively, diplomatically, and powerfully. Participants will give and receive feedback for communicating expectations, coaching staff to develop their skills, providing advice and options, and helping bring about change despite resistance from others.

To Register, please click here

 

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Simple Ways to Make Continual Growth and Learning Part of Your Personal and Professional Life

Lifelong learning enhances our knowledge base, improves our quality of life, and expands our awareness of the world around us. By dedicating yourself to continual development, you will find yourself
advancing in every aspect of your life.

For job seekers, it’s imperative you can demonstrate to employers exactly how you stand out from the rest. What makes you a good fit for the team? At a glance, you need to be able to highlight your
expertise on all the essential tools, techniques, and customer service skills required to succeed in today’s dynamic workforce. Having upgraded skills allows you to do just that.

For those already in the workforce, maintaining an updated arsenal of skills will help you keep pace with current industry standards and remain competitive in your field. It helps you maintain a high calibre of service for your clients and teammates, while also making sure you don’t get left behind in your profession.

No matter your age or what stage you’re at in your career, there is always something new to learn and always an opportunity for growth.

 

Always be learning.

 

The good news is that it’s easy to update your skills in today’s digital world. With tons of free ebooks, YouTube videos, digital courses, podcasts and a vast collection of free articles, tips and teachables available 24/7 at your fingertips, and even on your smartphone if you like. There is no excuse not to!

The bonus? You can learn something new from the comfort of your own home, in your pyjamas, at any time of day (or night).

Along with online learning, there are also incredible workshops and courses available right here in your local community. Attending in-person workshops not only provides you with important networking opportunities, but it also gives you a new level of knowledge and perspective as many of us are better learners when we collaborate, connect and join in. They can be a lot of fun as well!

 

Make continual growth a lifelong goal.

 

Knowledge can be gained and skills can be developed every day – in fun and interesting ways!

Whether you choose to participate online or in a workshop, creating big picture goals and breaking them down into easily achievable tasks is the best way to ensure success. Simply commit to learning one new thing every single day and you will soon be a wealth of information.

Here are some simple ways to get started!

  • Create a daily learning habit. Set aside 30 mins a day to read something new, reflect, and make notes.
  • Check newsfeed headlines for articles of interest while scanning social media each morning.
  • Try something new. Focus on learning a wide variety of information, not only things related to your current position. Challenge your ideas and beliefs.
  • Watch a documentary.
  • Consider job shadowing another employee to learn about different roles in your company. This can broaden your skills and increase your value.
  • Connect with a mentor to help gain knowledge and insight from an up-leveled perspective.
  • Attend workshops, classes and training sessions to boost skills, confidence and expertise.
  • Join a book club. Connect with peers, open up dialogue, and learn new ways of communication.

Once you have instilled daily development into your personal and professional life, you will naturally expand into bigger leaps of learning.

muniserv can help every step of the way! Our muniLEARN platform lets you access over 1,000 internationally accredited digital courses, programs and examinations on topics such as; Leadership Soft Skills, Change Management, Project Management and more.

Contact us today to find out how you can get started! Which will you be joining first?

 

muniSERV is Canada’s leading online solution for helping municipalities and professionals connect.

 

We help municipalities save time and money searching for the consultants & CAOs they need, while offering professionals the opportunity to showcase their profile and services to get found and grow their business.

 

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