Emotional Intelligence 101

Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.

Studies have shown that salespeople and customer service agents who have undergone EQ training develop more accounts, have higher sales, deliver stronger customer service and realize better customer retention than those who have not. (Consortium for Research on Emotional Intelligence in Organizations)

Is this EQ training only for people in sales or customer service roles? No. This EQ training is for anyone! With EQ training and development, people can develop the skills and knowledge to better understand their customers or potential customers, how to manage their expectations, and ultimately meet their needs while building rapport and trust.

What are the 5 Dimensions of Emotional Intelligence?

  1. Self-Awareness – The ability to recognize and understand your moods, emotions and drives, as well as their effect on others.

  2. Self-Regulation – The ability to control or redirect disruptive impulses and moods and the propensity to suspend judgement and think before acting.

  3. Motivation – A passion to work for reasons that go beyond the external drive for knowledge, utility, surroundings, others, power or methodology and are based on an internal drive or propensity to pursue goals with energy and persistence.

  4. Social Awareness – The ability to understand the emotional makeup of other people and how your words and actions affect others.

  5. Social Regulation – The ability to influence the emotional clarity of others through a proficiency in managing relationships and building networks.

As a result of attending this workshop, participants will:

  1. Receive a personalized Emotional Quotient Report.

  2. Learn about each of the 5 Dimension of Emotional Intelligence.

  3. Learn about the natural progression in developing EQ.

  4. Understand the role of emotional intelligence and why is such a critical component to success.

  5. Receive some actionable tools and resources to begin their own EQ improvement journey.

Location: Next Gen Hub Business Suites

25A Hunter Valley Rd., Orillia, ON L3V 0Y7

Super Early Bird & Early Bird Deadlines available!

To Register: Visit www.prismgroup.ca

See the full Workplace Success Series Workshops



Conflict Resolution Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.

It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.

For more information, please click here  

To Register, please click here


Workplace Motivators 101

Do you know what one of the biggest factors is in leading a fulfilling career and personal life? Have you ever wondered why not everyone shares your passion for some things? Have you ever noticed that when someone doesn’t value what you do that there may be conflict?

This workshop will answer these questions and more. We will explore the six higher level categories of motivators.

The happiest, most productive and the most successful people in the world have one thing in common – they have discovered what motivates them and harnessed it to drive them forward each and every day. When the work we do is aligned with our primary motivators, we feel energized and motivated to do better each day. What energizes a sales or marketing team can stand in stark contrast to what energizes a social worker or customer service rep.

In this workshop, participants will:

  1. Receive a personalized Workplace Motivators report which will reveal their workplace motivators hierarchy.

  2. Come to understand why it is so important to know this information about oneself for personal and professional fulfillment.

  3. Learn about each of the 6 high level motivators categories.

  4. Know the degree of passion or indifference they have to each of the 6 motivator categories.

  5. Learn how differences in Workplace Motivators between people can cause conflict; and, how similarities in Workplace Motivators can lead to improved rapport.

Location: Next Gen Hub Business Suites

25A Hunter Valley Rd., Orillia, ON L3V 0Y7

Super Early Bird & Early Bird Deadlines available!

To Register: Visit www.prismgroup.ca

See the full Workplace Success Series Workshops


Sales Relations 101

Understanding your own communication style and being able to quickly read others’ communication preferences is the first key to building rapport and trust with a prospective client or customer. Much like an interview, how you first engage with your prospects can either begin to establish rapport and build trust or turn the prospect off. It’s critically important to understand that:

“People buy from people they like and people like people like themselves!”

People who are successful in sales start with an accurate perception of their own communication style, an ability to quickly assess their prospective clients’ or customers’ style accurately and know how to adapt for improved buy-in.

In this introductory session, participants will:

  1. Receive a personalized Sales Behavioural Profile Report to help them understand their own style.

  2. Learn how others perceive their behaviour and why it might contribute or detract from establishing rapport and buy in.

  3. Be more confident in identifying their prospects’/customers’ behavioural styles..

  4. Lean what they should do to adapt their behavioural style for improved buy-in and rapport.

  5. Have the tools they need to be more aware and confident in their sales interactions.

** Bonus learning: Participants will come to understand why opposites don’t attract!

Location: Next Gen Hub Business Suites

25A Hunter Valley Rd., Orillia, ON L3V 0Y7

Super Early Bird & Early Bird Deadlines available!

To Register: Visit www.prismgroup.ca

See the full Workplace Success Series Workshops


Leadership Development and Coaching Skills Workshops

Growing Coaching Skills

The Extraordinary Coach (1 Day Workshop)
Toronto – June 22, 2018 

Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.

Click here for full details:
The Extraordinary Coach Workshop

These are interactive, leadership learning, assessing, and planning experiences led by Jim Clemmer in:

  • Toronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation, Mississauga


See also The Extraordinary Leader (1 Day Workshop)
Toronto – June 21 2018 

Register Now!  (don’t forget to use your muniSERV discount codes!)

Discount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250)


Leadership Development and Coaching Skills Workshops

Toronto – June 21 & 22, 2018

Building Leadership Strengths

The Extraordinary Leader (1 Day Workshop)
Toronto – June 21, 2018

The Extraordinary Leader process is being used extensively for individual leaders at all levels of an organization from senior executives to first-line supervisors. Customized in-house sessions are delivered to executive or management teams, other intact or cross-functional work teams, or to individuals gathered from different parts of an organization.

This is a uniquely powerful leadership development system using strengths-based leadership development, on a foundation of evidence-based approaches, producing a highly personalized development plan, that’s built around a best of class 360 multi-rater tool.

Ensure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today!

Click here for full details:
The Extraordinary Leader Workshop


These are interactive, leadership learning, assessing, and planning experiences led by Jim Clemmer in:

  • Toronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation, Mississauga

See also The Extraordinary Coach (1 Day Workshop)
Toronto – June 22, 2018 

Register Now!  (don’t forget to use your muniSERV discount codes!)

Discount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250)


Candidates for Council


Ever thought of running for public office?

An inspirational day of learning and networking for seasoned, prospective & school board trustee candidates to hear from a blend of municipal leaders and industry experts who will share their knowledge and expertise. 

Join us for a unique learning opportunity to; gain valuable insight, hear top-drawer campaign strategies, and have exclusive access to useful tools and tips that will propel your 2018 municipal election campaign. 


DATE: Saturday, May 5, 2018   TIME: 8am – 4:30pm

LOCATION: Riviera Events & Conference Centre, 2800 Hwy 7 Vaughan

Click Here to Download the Agenda 



Strategies to Overcoming Unconscious Bias in the Workplace

Unconscious bias is hitting the news. From Bay Street to Main Street to Starbucks the impact of unspoken bias is real and harmful to the workplace. Bias stands in the way of making correct decisions in hiring and promoting. It also has a vital impact on your staff and the workplace in general. Let’s explore how we can become aware of our own bias and stop it in the workplace?


First, let’s define it. “Unconscious bias refers to a bias that we are unaware of, and which happens outside of our control. It is a bias that happens automatically and is triggered by our brain making quick judgments and assessments of people and situations, influenced by our background, cultural environment and personal experiences. (ECU: 2013 Unconscious bias in higher education) 


We all have a bias. The question is, do we identify it and then what do we do about it? In addressing one of the most crucial training issues facing the workplace today, unconscious bias, employers can assist in creating an inclusive, civil and respectful workplace. 


Research indicates that unconscious biases are prejudices we have, yet are uninformed of. They are “mental shortcuts based on social norms and stereotypes.” (Guynn, 2015). Biases can be based on skin colour, gender, age, height, weight, introversion versus extroversion, marital and parental status, disability status (for example, the use of a wheelchair or a cane), foreign accents, where someone went to college, and more (Wilkie, 2014). If you can name it, there is probably an unconscious bias for it.


Hence if we think we are unbiased, we may have unconscious adverse thoughts about people who are outside our own group. If we spend more time with people from other groups, we are less likely to feel prejudice against them.


This universal tendency toward unconscious bias exists because bias is rooted in our brain. Research shows that our brain has evolved to mentally put things together to make sense to us. The brain sorts all the information it is blasted with and labels that information with universal descriptions that it may rapidly access. When we categorize these labels as either good or bad, we tend to apply the rationale to the whole group. Many of the conclusions are taken from previous experiences and learnings.  

In an article, “The Real Effects of Unconscious Bias in the Workplace”, a few of the known unconscious biases that directly impact the workplace include:

  • Affinity bias is the tendency to warm up to people like ourselves.
  • Halo effect is the tendency to think everything about a person is good because you like that person.
  • Perception bias which is the inclination to form stereotypes and assumptions about specific groups that make it awkward to make an objective judgement about members of those groups. 
  • Confirmation bias is the openness for us to pursue evidence that sanctions our pre-existing beliefs or experiences. 
  • Group think is a bias which occurs when people attempt to fit into a specific crowd by mirroring others or holding back opinions and views. This results in individuals losing part of their characteristics and causes workplaces to miss out on originality and creativity.

Horace McCormick’s research found more than 150 identified unconscious biases, making the task of rooting them out and addressing them daunting. For many organizations, however, identifying as many as possible and eliminating them has become a high priority.  


You can address discrimination issues by increasing your awareness of your unconscious biases, and by developing strategies that make the most of the talents and abilities of your team members. 

Unconscious behaviour is not just individual; it influences organizational culture as well. This explains why so often our best attempts at creating corporate culture change with diversity efforts seem to fall frustratingly short; to not deliver on the promise they intended.


What you can do: 

  • Be aware consciously of your bias 
  • Focus more on the people, on their strengths
  • Increase Exposure to Biases
  • Make small changes 
  • Be pragmatic 
  • Challenge stereotypes and counter-stereotypical information 
  • Use context to explain a situation 
  • Change your perception and relationship with out-group members 
  • Be an active bystander 
  • Improve processes, policies & procedures  

Also, managers can play a crucial role in unearthing these hidden biases by declaring their intentions to be non-biased. They can also provide transparent performance appraisals that emphasis on the employee’s exceptional abilities and skills, and grow a stronger mindfulness of their own unconscious principles.



OMHRA Spring Conference

OMHRA Spring Workshop 2018
Stand Tall: Resilience and Well-being 2018

OMHRA’s 2018 Spring Workshop is being held in beautiful Niagara Falls, Ontario at the Hilton Niagara Falls / Fallsview Hotel & Suites with awe inspiring views of both the American and Canadian Horseshoe Falls.
Some of the topics that will be included in the Workshop are as follows:
  • WSIB Bill 127 – Stop Treading Water and Start Swimming
  • Stand (and sit!) Tall – Learn how to fit the workstation to the employee
  • The Nuts & Bolts of Workplace Investigations for Municipal HR Managers
  • Legal Panel Discussion: Everything You Wanted to Know (But Didn’t Have the Budget to Ask!)
  • Sponsor Meet and Greet – You asked for it! Spend this time to really get to know our Sponsors and their services. 
  • OMERS Comprehensive Plan Review
  • Do Employers Have a Legal Duty to Provide a Psychologically Healthy Workplace? – Bernardi Human Resource Law
  • Physical & Cognitive Job Demands Assessments: A necessity to accommodate employees with physical & cognitive limitations.
  • Legal Update – Hicks Morley
Learn More & Register Here

Train in Technology

Technology is meshed into every industry in some shape or form and the current and future economy will only thrive if talent is well matched to local employment opportunities. Technology drives innovation and business growth, and is critical to the future of the region’s economy.

The Barrie/Simcoe County region has experienced an influx of data centres, an emergence of global technology firms, significant growth in the number of high-tech start-ups, and an expansion of our advanced manufacturing sector. Opportunities like the Train in Technology Career Expo will build the local talent pool to ensure we have the future workforce our employers need.

muniSERV is excited to be attending the Train in Technology Career Expo.  We are also excited to be launching our new muniJOBS at this show!

muniJOBS is a new municipal career/job recruitment platform to help municipalities recruit tomorrow’s municipal leaders and for students/candidates to quickly and easily find municipal jobs.  Drop by our Booth at the Expo to find out more about this unique new website. 

We can’t wait to meet job seekers looking for municipal jobs!

This one day, not to miss, Expo is full of valuable sessions, technology industry networking and public career information.  #TrainInTech Career Expo – March 27th, 2018 from 3:00pm-7:00pm – Barrie Molson Centre. bit.ly/TrainInTech