Free Webinar – Strategic Advisor Reveals… The ONLY 3 Ways to Grow Your Business

Reserve Your Seat Now, for this webinar training that will change the way you approach building your business…”

Thursday November 22, 2018 @ 11 a.m. Eastern Standard Time (Toronto)

What You’ll Learn on the Live Webinar:

  • Exactly how  to grow any business in any industry in any economy with little effort, time or expenses.
  • A cost effective strategy to virtually eliminate your marketing spend.
  • The most powerful underutilized strategy to scale your business in a very short time.
  • Plus, free bonus: register today and you’ll get instant access to “The Serious Business Owner’s Guide to Profitable Joint Ventures”.

Claim your spot on the Free Webinar Now!

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Build Your Business Road-Map Workshop

Are you an entrepreneur with great ideas and huge potential, yet struggling to bring those ideas to fruition?

I’ll bet!! You’re wearing a dozen hats, you have clients to keep happy, bookkeeping to stay on top of and you also need to market your business? With so much going on in your mind every day, it’s no wonder you lose sight of what is important – achieving your goals!

In this interactive workshop, we will:
– explore the theory behind radiant thinking
– identify the areas you wish to focus on in your business
– use mind-mapping to develop your business road-map
– create an action plan and set specific goals with a date to achieve them!

Register at: http://cheetahfusion.com/events/

Location: 54 Cedar Pointe Drive, Unit 1207, Barrie, ON
Date: Tuesday, November 20, 2018
Time: 9:30am until 12:30pm

November 1st your investment is – $125+HST

Includes: refreshments, light breakfast and workshop materials.
Parking: free parking

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The Importance of Emergency Planning for Municipalities

Does your municipality have an effective and well-planned out strategy to put in place in the event of an emergency or natural disaster?

Risks and threats to Canadians and Canada itself are becoming ever more complex due to the glut of natural hazards affecting our country, and the proliferation of transnational threats arising from the consequences of terrorism, international disease outbreaks, global climate change and cyber attacks. In the increasingly interconnected world of today, emergencies can quickly worsen in severity and scope, jump across jurisdictional lines, take on international proportions and result in catastrophic human and economic losses.

In order to better understand what we mean when we talk about an “Emergency” in the context of this article, we have provided some important definitions for you below:

  1. Emergency refers to an anticipated or real event, or an unpredicted mixture of circumstances which necessitate the prompt action or immediate coordination of action as mandated or renewed by the Lieutenant-Governor, a cabinet minister, or an emergency management council or committee.
  2. Emergency Management is the commonly used term for the processes and systems for mitigating, responding to, preparing for, and recovering from disasters and emergencies.
  3. Emergency Management Plan is a living and breathing document. It requires foresight and imagination to predict the risks a municipality faces, and to implement the countermeasures that will help mitigate the damage in these situations. It documents procedures, resources, people, communications and organizational structures required to alleviate the impact of an emergency.

Why is Planning for an Emergency Crucial for Every Municipality?

Emergency plans are crucial, not only for dealing with the aftermath of a disaster, but also to ensure business continuity during the crisis, and map out reconstruction and recovery effectively. Dealing with unexpected crises is a social process that necessitates broad public support for the spearheading of initiatives and participation by a wide range of first responders, experts and citizens. Furthermore, it needs to be tenable in the light of obstacles posed by climate change, population growth and wealth imbalances.

It can be said that, in essence, emergency planning is simply common sense. Yet the ever increasing complexity of disasters has necessitated a thorough professionalization of the field. This is most notable when we consider the increasing role of emergency response in information and communications technology. Disaster planning experts are also resource managers, and moving forward, they will need to deal with difficult and complex transfers of material and human resources.

In a globalized world that is accelerating physically, socially, and economically, the challenge of properly managing emergencies depends on proper planning and foresight, and the skills necessary to connect miscellaneous elements of the emergency response into cohesive strategies.

New bill clarifies roles and plans for municipal emergencies in Alberta

The Government of Alberta has introduced legislation to help define roles and responsibilities for decision-makers when disaster strikes. The proposed changes were tabled by Municipal Affairs Minister Shaye Anderson, and will include minimum emergency management training for individuals, more specifically, elected officials.

The changes are primarily response to a number of recent catastrophic events in Alberta, including the 2013 Calgary,  Alberta floods and the Fort McMurray, Alberta wildfire in 2016 that forced tens of thousands of people from their homes.

Under the new legislation, municipal officials would remain the final decision-makers during a natural disaster, providing the province has not declared a state of emergency. Perhaps most importantly, the bill will state that anyone who refuses to evacuate an area in an emergency must take responsibility and liability for their actions and may even be fined $10,000.

Transitional Solutions Inc. (TSI) is a consulting firm dedicated to assisting municipalities in transition.  With the organization’s more than 10 years of serving municipalities, combined with its team of senior-level consultants who have extensive experience in administration, governance, human resources, emergency management, engagement, and more, TSI has established themselves as a leader in working with municipalities of all sizes.

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The Extraordinary Coach Workshop

The Extraordinary Coach (1 Day Workshop)
Toronto –
January 15, 2019

In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.

Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.

This is a one-day, interactive, leadership learning, assessing, and planning experience led by Jim Clemmer in:

Toronto –January 15, 2019 – hosted at Centre for Health & Safety Innovation, Mississauga [Directions] [Hotel Suggestions]

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Register Now!  (don’t forget to use your muniSERV discount codes!)

Discount Code: MUNIS1 for 1 day ($150)

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Leadership Development & Coaching Skills Workshops

Toronto – January 14, 2019

Building Leadership Strengths

The Extraordinary Leader (1 Day Workshop)

In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused on delivering results.

The Extraordinary Leader Workshop presents a proven framework for helping individuals make a profound difference in their organization’s results, and in their own performance and development.

This is a one-day, interactive, leadership learning, assessing, and planning experience led by Jim Clemmer in:

Toronto –January 14, 2019 – hosted at Centre for Health & Safety Innovation, Mississauga [Directions] [Hotel Suggestions]

See also The Extraordinary Coach (1 Day Workshop)  This workshop follows the Extraordinary Leader Workshop. Save when you register for both workshops!
Toronto – January 15, 2019 –
hosted at Centre for Health & Safety Innovation, Mississauga [Directions] [Hotel Suggestions]

Register Now!  (don’t forget to use your muniSERV discount codes!) 

Discount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250)

 

Check out these other complimentary resources!

 

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Workplace Motivators 101

Do you know what one of the biggest factors is in leading a fulfilling career and personal life? Have you ever wondered why not everyone shares your passion for some things? Have you ever noticed that when someone doesn’t value what you do that there may be conflict?

This workshop will answer these questions and more. We will explore the six higher level categories of motivators.

The happiest, most productive and the most successful people in the world have one thing in common – they have discovered what motivates them and harnessed it to drive them forward each and every day. When the work we do is aligned with our primary motivators, we feel energized and motivated to do better each day. What energizes a sales or marketing team can stand in stark contrast to what energizes a social worker or customer service rep.

In this workshop, participants will:

  1. Receive a personalized Workplace Motivators report which will reveal their workplace motivators hierarchy.

  2. Come to understand why it is so important to know this information about oneself for personal and professional fulfillment.

  3. Learn about each of the 6 high level motivators categories.

  4. Know the degree of passion or indifference they have to each of the 6 motivator categories.

  5. Learn how differences in Workplace Motivators between people can cause conflict; and, how similarities in Workplace Motivators can lead to improved rapport.

Location: Next Gen Hub Business Suites

25A Hunter Valley Rd., Orillia, ON L3V 0Y7

Super Early Bird & Early Bird Deadlines available!

To Register: Visit www.prismgroup.ca

See the full Workplace Success Series Workshops

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Sales Relations 101

Understanding your own communication style and being able to quickly read others’ communication preferences is the first key to building rapport and trust with a prospective client or customer. Much like an interview, how you first engage with your prospects can either begin to establish rapport and build trust or turn the prospect off. It’s critically important to understand that:

“People buy from people they like and people like people like themselves!”

People who are successful in sales start with an accurate perception of their own communication style, an ability to quickly assess their prospective clients’ or customers’ style accurately and know how to adapt for improved buy-in.

In this introductory session, participants will:

  1. Receive a personalized Sales Behavioural Profile Report to help them understand their own style.

  2. Learn how others perceive their behaviour and why it might contribute or detract from establishing rapport and buy in.

  3. Be more confident in identifying their prospects’/customers’ behavioural styles..

  4. Lean what they should do to adapt their behavioural style for improved buy-in and rapport.

  5. Have the tools they need to be more aware and confident in their sales interactions.

** Bonus learning: Participants will come to understand why opposites don’t attract!

Location: Next Gen Hub Business Suites

25A Hunter Valley Rd., Orillia, ON L3V 0Y7

Super Early Bird & Early Bird Deadlines available!

To Register: Visit www.prismgroup.ca

See the full Workplace Success Series Workshops

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Customer Service 101

Successful business depends on exceptional Customer Service. It is essential to understand that every employee is involved in customer service. It has been proven that customers would rather switch to another company than tolerate poor service.

Research indicates, even if there is no conflict, over 60% of all customers quit dealing with a business because of indifference on the part of some employee. The ability to interact effectively with customers may be the critical difference between success or failure. Effective customer service begins with an accurate perception of one’s own work customer relations style.

In this session, participants will:

  1. Receive their own personalized Customer Service Report which quantifies information on how they see their own behaviour in the workplace.

  2. Learn how others perceive their behaviour. This knowledge will assist participants in formulating strategies in more effectively meeting customer needs.

  3. Be more qualified to identify various customer behavioural styles whether they are serving them in person or by phone.

  4. Lean how to adapt their customer relations behavioural style to improve the customer experience.

  5. Be more confident in their customer relationship skills.

Location: Next Gen Hub Business Suites

25A Hunter Valley Rd., Orillia, ON L3V 0Y7

Super Early Bird & Early Bird Deadlines available!

To Register: Visit www.prismgroup.ca

See the full Workplace Success Series Workshops

 

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Emotional Intelligence 101

Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.

Studies have shown that salespeople and customer service agents who have undergone EQ training develop more accounts, have higher sales, deliver stronger customer service and realize better customer retention than those who have not. (Consortium for Research on Emotional Intelligence in Organizations)

Is this EQ training only for people in sales or customer service roles? No. This EQ training is for anyone! With EQ training and development, people can develop the skills and knowledge to better understand their customers or potential customers, how to manage their expectations, and ultimately meet their needs while building rapport and trust.

What are the 5 Dimensions of Emotional Intelligence?

  1. Self-Awareness – The ability to recognize and understand your moods, emotions and drives, as well as their effect on others.

  2. Self-Regulation – The ability to control or redirect disruptive impulses and moods and the propensity to suspend judgement and think before acting.

  3. Motivation – A passion to work for reasons that go beyond the external drive for knowledge, utility, surroundings, others, power or methodology and are based on an internal drive or propensity to pursue goals with energy and persistence.

  4. Social Awareness – The ability to understand the emotional makeup of other people and how your words and actions affect others.

  5. Social Regulation – The ability to influence the emotional clarity of others through a proficiency in managing relationships and building networks.

As a result of attending this workshop, participants will:

  1. Receive a personalized Emotional Quotient Report.

  2. Learn about each of the 5 Dimension of Emotional Intelligence.

  3. Learn about the natural progression in developing EQ.

  4. Understand the role of emotional intelligence and why is such a critical component to success.

  5. Receive some actionable tools and resources to begin their own EQ improvement journey.

Location: Next Gen Hub Business Suites

25A Hunter Valley Rd., Orillia, ON L3V 0Y7

Super Early Bird & Early Bird Deadlines available!

To Register: Visit www.prismgroup.ca

See the full Workplace Success Series Workshops

 

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Leadership Excellence

Build strong relationships within your organization and your teams!

An organization’s greatest asset is their people. We understand first-hand that it is not always easy to be a leader.  However, having practical tools and techniques to draw on, can help you navigate ongoing challenges and situations.

In this interactive workshop, you will have opportunities to discuss ideas, exchange best practices, reflect and create an action plan.

Join us on Tuesday, October 16, 2018

Suite Success @ESS Direct

411 Huronia Road, Unit 5

Barrie, ON  L4N 9B3

Learn More and Register

In this full day, interactive workshop, we will explore:

  • the key elements to enhance communication and learn what your key strengths are through your DISC profile with Dr. Doug Jernigan!
  • how to use a coach-like approach with your team to empower them and support decision-making
  • the Situational Leadership Model  Kouzes & Posner: 5 Leadership Principles
  • how to increase productivity and accountability!
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