Canada Job Grants Program

keyboard key with the word Learning

For the last number of years, each fiscal year, (April 1st to March 31st), the Canadian government provides funding to employers to invest in training for their employees. 

The Canada Job Grant provides direct financial support to individual employers or employer consortia who wish to purchase training for their employees. It is available to small, medium and large businesses with a plan to deliver short-term training to existing and new employees.

The federal government works with each province to roll out these grants.  The particular programs we were able to locate were; the Canada-Alberta Job Grant, the Canada-Ontario Job Grant (COJG) and the Canada-Saskatchewan Job Grant

Generally, employers can get up to $10,000 in government support per person for training costs. It is important to note though, that in the Ontario program at least, municipalities are not eligible for this funding.  So while each program is similar, eligibility criteria can vary from province to province so be sure you check the program offered in your province. 

If you’re a Canadian employer with a particular skills demand, the Canada Job Grant might be right for you. 

And, if you’re a muniSERV member don’t forget you’re eligible for member discounts off any of muniLEARN’s digital training solutions that ensure your investment in training is aligned with today’s expectations for your people and your organization.

Contact us and we’ll help you find the right courses to address your needs.

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Free Webinar – Understanding & Managing People from Different Cultures

Understanding & Managing People from Different Cultures

We’ll discuss;

  • Different Levels of Culture;
  • Cross-Cultural “Do’s” & “Don’ts”; T

Teams; Management; Front-Line Employees; Recruiting; Inclusion; Tools

Date:  Feburary 28, 2020 at 1:30 PM Eastern Time (US and Canada)

Join me at this link and use Meeting ID 594-361-235

See my profile to learn more about how I can help your municipality.

Logo for Cultural & Generational Training

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Managing Difficult Client & Situations Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.

This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.

February 27 2020 – 9:00AM – 4:30PM

For more information, please click here

To Register, please click here 

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Free Webinar – Cultivating Collaboration

I am very excited to extend this special invitation to register for Emergenetics Canada’s Complimentary WebinarCultivating Collaboration presented by Bridgit Parise, COO and Master Associate, Emergenetics Canada.

October 24, 2019 at 1:00pmEST / 10:00amPST.

Learn how to leverage the process of divergence and convergence to realize the potential of cognitive diversity.

Effective collaboration is much more than harmonious agreement or efficiency. Collaboration requires teams to navigate ambiguity, unearth bold ideas, and embrace new ways of working – one that harnesses the power of diverse perspectives and creative thinking to push past the obvious, safe solutions to the truly innovative ones.

Register Here.

If you have questions, please contact us at 905.636.0797

Gail Green
President
Emergenetics Ontario
[email protected]
(905) 636-0797 – Work | (905) 749-4444 – Mobile
www.emergeneticsontario.com

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The Art of Story-Telling – The New Marketing?  

Everything I’ve been reading lately tells me that people love a good story and that story-telling is a way to position yourself as an authority in your field.

Anyone who know me well, knows I’d much rather tell a story than create marketing material.  Full disclosure here – marketing is not my forte and marketing to me often feels forced and unnatural.  That’s just not who I am.  I want to help people, not “sell” to them!

However, I do recognize that marketing is critically important to the growth of any business.  After all, people need to understand what you’re selling and how it can help them, if you want your business to succeed. 

So, let’s give this a try.  I thought you might be interested in knowing why I created muniSERV and why I’m so passionate about helping both municipalities and my professional members alike.

In case you didn’t already know, earlier in my career, I was a municipal Chief Administrative Officer (CAO), in small and medium-sized municipalities in Ontario.

We wanted to continually improve service delivery and operate more efficiently but with shrinking funding and legislation constantly changing, we were increasingly under pressure to find new and innovative ways to collaborate and streamline operations.   

Frustration #1

It used to drive me crazy when I needed to get 3 or more quotes in compliance with my purchasing by-law, but I didn’t know where to find companies or professionals who provided the services I needed and often couldn’t find one!  (I’m dating myself here, but the introduction of Pay Equity legislation comes to mind as an example).

I’d call a neighbouring municipality to see “who they used”, but every municipality’s needs are different, so a one-size consultancy doesn’t necessarily fit all.  We couldn’t afford the large firms but were legislated to comply the same as larger municipalities who could afford them. There was nowhere to search for more servicing options (i.e. smaller, independent consultancies, early retirees, etc.).  The result of this frustration – the development of the Find Municipal Experts & Services database.

Frustration #2

The RFP process also frustrated me (still does actually). RFP documents were time-consuming to develop, costly to advertise and opportunities for exposure were limited, with no focus on my target (posting in newspapers comes to mind). This resulted in limited and often no responses. A big waste of time and money! The result of this frustration – municipalities can post their RFPs, Bids & Tenders for free on muniSERV and our partnership with bidsandtenders gets them broader, national exposure and tracking of plan-takers capabilities, resulting in more responses and ultimately, more competitive quotes.

Frustration #3

Fortunately, in the municipalities in which I was CAO, we didn’t have too many job openings.  In fact, I am pleased to note that some of the folks I placed in positions after restructuring almost 20 years ago, are actually still working in the same municipality!  But, when we did need to post a job, the price was high, there were limited places to post it and the ROI was low, often with no one responding to the job ad.  The result of this frustration?  Working with municipalities to develop muniJOBSCanada’s only online recruitment and career platform that brings municipalities and talented people together.

Frustration #4

I’m a big believer in coaching and mentoring people to become tomorrow’s leaders.  But, sending someone away to a course was out of the question by the time you considered; the cost of the course, the travel, the accommodations, meals, and time away from the office.  The result of this frustration?  muniLEARN – that provides digital training solutions for today’s environments.

There are numerous other resources, tools and strategic partnerships we’ve developed along the way and I don’t want to go through each one here. But by now you’ve guessed it – the common theme here is that every one of them was developed out of a frustration I felt in the CAO role – and I knew I was not alone! 

CAOs are busy people. They don’t have a lot of time to research things and in smaller municipalities they often don’t have the staff resources to do this for them either.

It seemed to me to be a no-brainer that municipalities should be able to go to one platform and quickly and easily find what they need – all in one convenient location.

But that’s not the end of the story!

All of this led me to thinking though, well, then how does a new or smaller consultancy or someone with a new municipal product or innovation for municipalities, reach municipal clients?

When I first entered the consulting world, I’d often hear complaints from professionals, that they couldn’t get past the gatekeepers in municipalities and that attending municipal conferences was cost-prohibitive for them as a new consultancy or business just starting out.

Then, when CASL (Canadian Anti-Spam Legislation) became law, this further eroded their ability to reach municipalities because it eliminated their ability to send emails to them. (and honestly, with my CAO hat back on here for a minute, if I didn’t know who was emailing me, it went straight to my trash folder) 

I realized there was a real disconnect here. 

Lightbulb moment!

The result of these two merging pain points; a) municipalities not being able to find consultants and services, and, b) consultants and professionals not having one location to market effectively to municipalities, is the premise of muniSERV.ca – “Connecting Canadian Municipalities and the Businesses That Serve Them.”

So, there you have it.  That’s my story.

I hope it helps you understand my passion for helping you, why I’m always working on your behalf to find new ways to do things – and why I will continue to always think outside the box! 

Please feel free to reach out to me at [email protected].  I’d love to hear Your Story!

Susan Shannon is the Founder & Principal of muniSERV.ca, muniJOBS.ca & muniLEARN.ca

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Top Business Apps: 15 Apps That Will Make You Insanely Productive

Testing out the top business apps to use as a freelancer can take a lot of time. The good news though, is that I’ve done the work for you!

After spending several years as a self-employed biz owner myself, and working with a team of 3-4 people, I’ve tested out lots of different tools and apps to help streamline our business process.

This has allowed me to be more productive, as well as earn more money in less time.

From managing financial goals, to working with clients, to balancing everything on the go, we all want to work smarter not harder.

Likewise, you have big business goals and to accomplish them you need some serious apps to be more productive. And you want tools that stop you from wasting a lot of time and money!

To that end, here are the top business apps that will make you insanely productive so you can run your biz like a boss. They can help you make your business a massive success this year!

Read the whole article here to find out these time-saving tips!

By: Carrie Smith Nicholson

https://www.carefulcents.com/

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3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp

The Certified Client Service Specialist (CCSS©) program offers participants  the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.

Our programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality, content, and engaging delivery.

Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.

This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.

Accredited Courses Required

1-Day Delivering Responsive Customer Service

This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.

1-Day Managing Difficult Clients and Situations

This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

1-Day Conflict Resolution

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

Join us February 26 – 28, 2019!

For more information, please click here

To Register, please click here

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Conflict Resolution Public Workshop

This course qualifies as one prerequisite towards CCSS© designation

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.

It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.

For more information, please click here  

To Register, please click here

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