Five Driving Needs Part 2 – Why are Psychological Needs so Biologically Urgent?

baby holding an adult's finger

Learn why need-meeting is now central to the healthy function of your organization.

Fifty years ago, Drs. Edward Deci and Richard Ryan began exploring what produces vitality in humans. Their work evolved into one of the most prominent theories of human motivation, Self-Determination Theory. According to this theory, when our core psychological needs are fulfilled, vitality and optimal performance naturally occur. Likewise, when they are thwarted, depletion and poor performance naturally ensue.

“Stated simply, basic psychological need satisfaction and frustration can substantially account for both the ‘dark’ and ‘bright’ side of people’s functioning.

Whereas the satisfaction of the psychological needs for autonomy, competence, and relatedness contributes to proactivity, integration, and well-being, the frustration of these same psychological needs, especially from significant caregivers, leaves one prone to passivity, fragmentation, and ill-being.” – Vansteenkiste & Ryan, 2013. P. 263

This points to a simple fact: need-meeting is now central to the healthy function of our organizations. There was a day when meeting needs was relegated to the front line – something salespeople and customer service reps did for customers. It is now impossible to sustain innovation, maintain employee engagement or create great customer experiences without knowing and meeting needs at every node and nexus of the organization.

But why are our psychological needs so biologically urgent?

Read the whole article by Brady Wilson

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Five Driving Needs – Part 1 – A Framework for Understanding the Energized Brain

Woman thinking

Your powerfully productive day is the result of an energized brain.

Imagine yourself at the end of a powerfully productive day. You became so immersed in your work you lost all track of time. Every task you checked off increased the buzz. By end of day, the sense of progress was palpable.

What creates a day like that? One could imagine it was sandwiched between two dismally unproductive days. So what changed?

It wasn’t your talents – they don’t change from one day to the next. Neither was it your education, your experience, or skills – they don’t spike from one day to the next. It’s unlikely that gritting your teeth and trying harder contributed a thing.

Consider this possibility: that day was the result of an energized brain. Not raw physical verve and mojo, but what we call intelligent energy – the ability to sustain focus in the midst of distractions, manage your emotions in high stakes situations, process oceans of information, pick out the vital bits of intel and connect the dots in surprising ways.

This article de-mystifies that ever-elusive, powerfully productive day. It doesn’t occur randomly or by chance. There is a pattern:

  1. Your driving needs are fulfilled
  2. Those fulfilled needs energize your brain
  3. That energy endows you with peak performance.

Juices?

Question: what do people mean when they say, “The juices are flowing”?

Answer: Ideas are popping. The volume of ideas, The novelty of those ideas. The usability of those ideas. In short, creativity is getting easy here.

Question: what happens when your phone runs out of juice?

Answer: Brilliant technology – now useless – a paperweight – because it ran out of energy.

Question: what do people mean when they say, “I’ve got the juice to do this now”?

Answer: “I have energy to tackle this.”

The point? Juice is vernacular for energy. You’ve no doubt heard of dopamine – it’s an electro-chemical juice. When it flows – we’re more creative. There are several kinds of juices – each endowing us with a unique functionality. When GABA flows we feel calm. When serotonin flows we feel confident. When oxytocin flows we feel rapport. These juices prime our brains with the connectivity and current that produce peak performance, but they transcend plumbing and electricity by a long shot.

These brain-friendly juices create an emotional state, priming us with feelings of connection, clarity, creativity and confidence. Each juice is a form of intelligent energy that makes our brains smarter and our bodies more vitalized. Juice makes things easier – it shows up in the numbers – and in the work environment.

At Juice, Inc, we have partnered with many leaders to release this intelligent energy in their employees. Here’s what they told us:

Read the full article

By Brady Wilson

Read the next article in our Five Driving Needs Series: Why are Psychological Needs so Biologically Urgent?

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Managing Email Overload in Times of COVID

Managing E-Mail Overload  Is Your Schedule Realistic? 

Part 2 – Wednesday, October 28 (12pm – 1pm, EST)

Does your inbox make you sweat? 

With the majority of the workforce now working from home due to COVID, e-mail traffic is at an all-time high. 

In this webinar we will provide you with strategies to help you to organize and prioritize the traffic jam in your inbox while maximizing productivity and purpose while working from home and most importantly – learning how to clear the clutter!

Learn More & Register Here

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Innovation In A Box Virtual Training

Join us for Virtual Innovation Training!

Our online virtual training delivers a structured process with practical tools that will help you enable innovation within your team or organization. In order to innovate successfully, companies need to create a culture of innovation where staff are encouraged to generate and develop ideas.

 

Attendees will receive:

  • Online Tools: Access to specialized online resources to support the process

Session Dates:

This Beyond Engagement program is delivered in two 3-hour virtually facilitated sessions:

Session 1: Tuesday November 24th, 2020
8:45am – 9:00am EST: Login & Orientation
9:00am – 12:00pm EST: Beyond Engagement Training

Session 2: Tuesday December 1st, 2020
8:45am – 9:00am EST: Login & Orientation
9:00am – 12:00pm EST: Beyond Engagement Training

The new virtual training delivers exactly what we have come to expect from the Juice Team – engaging and informative! The virtual training provided a new set of tools that I have been able to implement immediately!”

Learn More and Register Here

 

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Does Insurance Need to be Publicly Tendered?

We recently heard about a debate among certain public sector organizations on whether the trade agreements apply to the procurement of insurance. To help clarify things, we decided to answer this question.

In this blog post we only examine whether the Canadian Free Trade Agreement (CFTA) and the Canada-EU Trade Agreement (CETA) apply as they are trade agreements that apply to most Canadian municipalities. To be 100% sure about whether insurance has to be tendered, municipalities should also check their local rules.

When must a procurement be publicly tendered under CFTA and CETA?

The CFTA and CETA trade agreements apply to Canadian municipalities when:

    • The municipality is included in the trade agreement
    • The good or service is included in the trade agreement
    • The dollar value of the final contract is:
      o 105,700 or greater for goods or services and 264,200 or greater for construction (CFTA)
      o 366,200 for goods/services and 9,100,000 for construction (CETA)

Must the purchase of insurance be publicly tendered under CFTA and CETA?

No. Insurance is not subject to either CFTA or CETA as of the date of this blog post.

CFTA, at Chapter 13, defines the term “financial service” to include a variety of financial services, including insurance. The CFTA, Article 504(11)(h), stipulates that the procuring of a “financial service” is exempted where it is in respect of managing government financial assets and liabilities, including any ancillary and information services. Since insurance is a tool used to manage public assets and liabilities, it is therefore exempted from the application of the CFTA.

CETA applies only to the specific services listed in Annex 19-5. Services are denoted by their Central Product Classification (CPC) code. The CPC codes for insurance and insurance services are not listed in Annex 19-5. As such, insurance is not captured by the CETA.

Regional Note for Western Canada Municipalities — Although CFTA and CETA exempt insurance and related services, entities in Manitoba, Saskatchewan, Alberta and BC may be under an obligation to tender their insurance requirements under the regional New West Trade Partnership Agreement (NWTPA), which does not explicitly exempt financial services. To be sure, we recommend municipalities consult with their legal counsel or a procurement professional.

Are the ancillary services, such as brokerage and insurance advisory services also exempt?

Yes, services ancillary to insurance are excluded.

Under CFTA, the services provided by insurance brokers, which are by their very nature services ancillary to insurance, are exempted.

As for CETA, the omission of the CPC codes for insurance and related services is sufficient to conclude that brokerage services are excluded from CETA.

Even if insurance exempted from the public tendering requirements, should municipalities tender their insurance requirements?

We think so, particularly if the municipality has never put its insurance requirements out to tender before.

In our experience, all brokers are not created equal. Some are well equipped to provide insurance and risk advisory services while others, not so much.

Municipalities are best served by brokers with experience in the municipal sector who are well-positioned to advise municipalities on available insurance products and who are well positioned to find the best coverage possible for given risks. Tendering your insurance requirements using a RFP that, among other things, evaluates broker capacity and experience, that qualitatively ensures you’re accessing the best brokers and advisors, is a great way to ensure the municipality is getting the best advice and value available for the dollars spent.  Tendering may take a bit more upfront time and effort but the dividends should pay off in the long term.

Lise Patry is a business and public procurement lawyer working out of Ottawa. She co-founded LXM LAW LLP in 2020 to help municipalities with their procurement and contracting legal needs. LXM LAW’s team includes both experienced municipal procurement consultants and lawyers. Lise can be reached at lise.patry@lxmlaw.ca or by phone at 613-601-6333. (Special thanks to Daniel Ebady, articling student, for his assistance with this blog post.)

Readers are cautioned not to rely upon this article as legal advice nor as an exhaustive discussion of the topic or case. For any particular legal problem, seek advice directly from your lawyer or in-house counsel. All dates, contact information and website addresses were current at the time of original publication.

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Check please!

Is your security risk management, business continuity and any other resilience program you have simply to prove you have one? Check the box, so to speak? It’s perhaps stable, reliable, unchanging?

Then you have a problem. You’re doing it wrong.

You’re doing it wrong.

You’re programs should be designed to generate improvements. There should be a built-in restart, of the assessment process. The cycle should ensure improvements re-align to the overall business objectives. Your improvements should replace those areas of the program that don’t work, are unnecessary, and need revitalization.

We can help. We can help get your program from simply sustaining itself to regenerating, restarting, re-aligning, replacing, and revitalizing itself so that it works when needed; so that it works for you. We can help get your program working for you.

It starts with a conversation.

Plan the Work. Work the Plan.

Should your Municipality need assistance, contact Michael White Group today, and we will be happy to answer your questions or provide quotations.

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A Summer to Save Restaurants

With Toronto’s Phase 2, beginning on June 24th, restaurants are poised for opening dine-in patio service, but business will be nowhere near normal for our favourite city eats.

 

Restaurants are facing a summer of only patio dining and take out, cutting their normal guest capacity by 50 – 80 %.  With restaurants already closed for months, we can’t expect that a few patio tables will save them.

outdoor cafe and social distancing 

A plan that is bolder than CafeTO is needed,” said architect and urban planner Naama Blonder, principal of Smart Density.

 

To support one of Toronto’s favourite sectors, two local companies, Trans-Plan and Smart Density take a disruptive approach to CafeTO with “Summer to Save Restaurants.” Expanding patio seating, and allowing access to lots of business storefronts would be created through pedestrian-only use of city streets, every Thursday to Sunday.

 

“We’re in this together, and together we need to pivot to support each other make it through these difficult times. If that means we need to take some detours to help our restaurants out – I think that’s what we should do,” said Trans-Plan CEO Shadi Hagag. 

 

Toronto city officials, residents and tourists have the power to reconfigure and re-imagine local communities. 

 

“We are urban designers and transportation engineers who have opened up our creative toolbox to re-imagine our streetscape. It’s not the normal configuration, because this is designed to be the Summer to Save Restaurants,” said Smart Density architect, Naama Blonder. 

 

By redirecting pedestrian flow into the centre of the street, and enabling restaurants and storefronts to expand into the road – the plan encourages safe movement, service and experiences for all stakeholders. By limiting flow to only pedestrians, we mitigate the risk of confusion, flow disturbance and promote physical distancing.  And we bring back jobs and consumption to the economy.

 

 The Summer to Save Restaurants plan derives from the success of the King Street Pilot Project. For King Street, the priority was Transit – for the Summer to Save Restaurants Project – the priority is given to the Restanteur, the Customer and the Pedestrian.

 

Some cities have kicked off this idea early, encouraging both business owners and residents that safe experiences and business continuity can go hand in hand. The City of Guelph has pushed forward with making the downtown core pedestrian-only a few days a week, and St. Catherines too, has followed suit.

 

For support in ensuring your designs and plans can push forward, don’t hesitate to reach out to Trans-Plan for temporary design and conceptual plans!

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Free Webinar – Ask an Expert – Legal and HR Advice on Re-Opening & Re-Engaging Employees

Looking for some legal and HR tips for re-opening and re-engaging your people?

Join other business owners and organizational leaders in Simcoe County for the Ask an Expert session with Tim Timpano and myself on Jun 29 at 3pm.

Join Tim Timpano, Partner, Specializing in Labour & Employment Law & Business Law at Downey Tornosky Lassaline & Timpano and Sophie Mathewson, Strategic Advisor & Coach at Prism Group International as they help businesses navigate human resources and employment challenges as they re-open and operate in a COVID-19 world.

Businesses will be provided with information regarding:

  • Best practices for re-engaging employees
  • Managing employee expectations & ensuring a positive employment experience
  • Employer & employee obligations for safe workplaces
  • Constructive dismissals in Ontario
  • Answer questions from businesses and employers, including a Q&A session

Register Today!

 

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Local Loops & Linkages: Bringing the Circular Economy to Canadian Cities

In March 2020, the EU released its new Circular Economy Action Plan to accelerate the transformational change required by the European Green Deal. The plan aims to streamline the regulatory framework for a sustainable future, maximizing new opportunities from the transition and “[making] circularity work for people, regions and cities.” 

Moving away from the linear “take-make-waste” industrial model, a circular economy involves “gradually decoupling economic activity from the consumption of finite resources, and designing waste out of the system.” By keeping products and materials in use, a circular economy not only has immediate environmental benefits for cities, such as reducing greenhouse gas emissions and waste, but also provides social and economic benefits. 

 

Many cities across the EU have started to make circularity work. Amsterdam was among the first to carry out a scan to identify areas in which circular business models could be applied and has since launched over 70 initiatives to meet its goal of becoming fully circular by 2050. Amsterdam’s circular economy initiatives are now expected to create up to 1,900 new jobs. By embedding circular economy principles into urban planning practices, London is expected to double the use of 20% of its buildings by 2036 thus saving millions annually. city view from top down

 

Cities as Key Actors in the Circular Economy 

Cities make up two-thirds of global energy demand, consume 75% of the world’s natural resources, produce more than 70% of global greenhouse gas emissions and 50% of global waste. The current cycle of growth associated with urbanization and globalization puts considerable and unsustainable pressure on the natural environment. A circular economy would create opportunities for the most optimal and climate-friendly use of city resources and land.

 

Cities are well-equipped to make the shift to a circular economy. Cities generate over 80% of the global GDP and remain hubs of innovation and connection between government, businesses and private actors. Municipal governments are closest to their residents, and much more “agile and flexible” than higher orders of government when it comes to implementing new initiatives. Cities also have significant purchasing power that they can leverage to positively impact a shift towards circular models for their suppliers.

 

Circular Economy in Canadian Cities 

Canadian cities have already been recognized as leaders in the fight against climate change. Some Canadian cities, including Toronto and Montreal, have committed to zero waste futures and transitioning to a circular economy. Toronto recently introduced its circular economy procurement implementation plan to use the city’s purchasing power to reduce waste and enable social and economic prosperity. 

Though Canadian cities face constitutional and financial restrictions in exercising their powers, courts are generally reluctant to interfere with the decisions of democratically elected councils to increase the wellbeing of their municipalities. Ontario municipalities, in particular, have broad powers in a number of areas including waste management, business licensing, the protection of persons or property, including consumer protection, and the economic, social and environmental well-being of the municipality, including respecting climate change.

 

In their circular economy initiatives, Canadian cities can follow the example of Brussels, which created a fund that provides grants to circular economy businesses and research projects. They can additionally use other forms of public-private partnerships or bonusing mechanisms to support circular business models. Canadian municipalities can include circular economy principles in their official plans to influence land use planning decisions that lead to circular designs for neighbourhoods, an increase in sharing infrastructure and in the modularity of building materials. They can look to urban planning guidelines that include criteria for circular building implemented by cities like Amsterdam to promote the use of secondary and residual materials. They can ban or impose fees on materials that they receive at their waste management facilities or landfills

 

These examples highlight the powerful role that Canadian cities can play to be sustainable, resilient and thriving even in the face of threats as great as the degradation of the natural environment and climate change. As cities work toward realizing sustainable futures, transitioning to a circular economy can bolster their efforts, and at the same time increase the quality of urban life. 

 

By Denisa Mertiri and Alexandra Potamianos

For more information on how to make the circular economy work in cities, contact Denisa Mertiri at denisa@greenearthstrategy.ca

 

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We are all facing Austerity…and here’s how procurement can help

A friend of mine recently asked me to explain austerity measures to him

 

So I said it’s like this…you know how you told your wife you needed a new set of clubs because that’s what was missing from your golf game

 

And she said fine, but then you should also let me know which of your three daily meals you’re going to give up 

 

Because we can’t afford to have you running around on a golf course pretending to know what you’re doing AND eat like a king at home

 

Well, that’s austerity. Now the term’s typically used in reference to governments that are finding it hard to borrow money or pay back loans

 

So they introduce austerity measures like increased taxes and spending cuts which then impacts a households disposable income…breakfast or golf?

 

But austerity doesn’t just impact the public sector or limits itself to the Federal government 

 

Like when corporations find they have to pay more taxes, they try to counter-balance that with either more revenue or less spending

 

But it’s always easier (and faster) to cut costs then it is to increase sales

 

And this is where our jobs as procurement and supply chain professionals becomes so critical

 

Never has it been more important to make that shift from tactical purchasing to real strategic sourcing and vendor management

 

Before the pandemic, that shift would have occurred in one of two ways

 

Either the organization would mandate a greater focus on strategic, cost savings activities while maintaining business as usual on the tactical purchasing side

 

Or they’d bring in outside help for the strategic stuff while their existing team focused on tactical purchasing

 

But we’re in a post-pandemic world and most organizations I’ve spoken with don’t have the appetite to spend money in order to save money

 

They need cost savings now, not 6 months from now or a year from now…so they need the people who are already there to find a way to do more with less

 

And that could be a tough ask for procurement departments that were already understaffed and struggling to just keep up with the day to day stuff

 

Unfortunately, I don’t have a magic bullet to fix that problem. But I do have a suggestion, based on my experience and what’s worked for me over the years

 

I suggest taking a look at your procurement process to see where you can create some efficiencies

 

Because those efficiencies will give your team the extra time they need to focus more on cost savings activities

 

And you don’t need some big shot consultant, or even a little shot like myself, to review your process for you or point out the inefficiencies

 

You can do it yourself, and you could probably do it in one day. The harder part will be in convincing your people to give up some of the administrative tasks they spend time on every day

 

The reality is that, as much as procurement people complain about not having enough time to get everything done, they love their SharePoint folders and Excel spreadsheets

 

It’s mindless busywork but it gives the appearance of a really complicated, IQ-intensive task

 

Have you ever walked by someone in procurement who’s staring intensely at a massive spreadsheet and thought “man, I don’t wanna be that guy”

 

When I see that I think “man, there goes a couple of thousand dollars in salary down the drain”

 

If you’re a procurement person managing your work on a spreadsheet…you’re doing it wrong

 

And you’re wasting time that could be used to focus on more strategic, cost saving activities

 

If you don’t believe me, check out some of the testimonials on our website …or feel free to reach out to me directly for a chat

 

Mohammed

mfaridy@oneviewnow.com

 

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